Average Customer Reviews
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(based on 319 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Unsure At First But A Great Purchase
For all those out there that are advocates for the agitator clothes washer as I was, give this Samsung a try. I was unsure, with mixed feelings about buying an HE washer. I...Read complete review
For all those out there that are advocates for the agitator clothes washer as I was, give this Samsung a try. I was unsure, with mixed feelings about buying an HE washer. I had heard many things about it that were negative. I would say, try it, you may convince yourself if you have an open mind. Things you need to know: 1. Forget about the agitator--forget it!!!! Forget the huge amount of water our clothes would swim in while the agitator beat your clothes up---forget it!!! Think of the principle that your Mom did when there was a stain in the clothes---she would take some stain remover or detergent and grab that area of clothing between her hands and would rub vigorously to help get that stain out. Well, these HE machines use that principle. 2. Forget the large amount of detergent you used to add. And also the large amount of fabric softener. This HE machine needs only a couple of tablespoons of detergent and about the same softener. If you use more you are just wasting detergent and then there is the risk of not getting all the detergent out when the clothes rinse. MORE is not better!!!!!!!! 3. Forget the 30 minute wash cycle on the agitator machine. Okay, it takes longer. If you are in such a rush to wash your clothes, slow down and smell the roses for a change. If you are in a rush, go to the laundromat- use several of the agitator machines and beat your clothes up and then throw them in one of those blast furnace dryers they have there..... Just organize your schedule a bit differently to accommodate this change. It really is not a huge deal, in my opinion. 4. Forget that you need your clothes swimming in gallons and gallons of water to get them clean. Yeah, this one was hard for me to understand because some loads looked like they are barely wet. But I have yet to not have a good wash cycle and the clothes are well rinsed. So, these 4 things are hard to break away from when you move on from an agitator machine to a HE machine. This Samsung has proven to me that it works and works well!!!! I still have to wonder sometimes how it does such a good job. I have read past reviews about people complaining that the machine makes weird noises when it is washing. Yeah, it does but I have not seen any issues with that. Just like the music tune it plays at the end of the cycle. It is soothing and less stressful. If you can't hear it then set a timer on your stove or your phone to "Beep" at you if you rather. All in all a great machine in my opinion. One last idea----READ the manual from cover to cover (or at least the English part). The one con I would say with any of today's machines is that they are not built like the old ones that were 15+ yrs old. My old machine weighed a ton (all steel gears, metal outer tub, anything that moved seemed to be made of metal). These new machines are a LOT lighter because so much plastic is used today so they won't hold up nearly as long. The retailers say newer machines may hold up only for about 10 yrs now.
Most Liked Negative Review
Does not clean clothing
We purchased this washer over 3 months ago, big mistake. It just does not clean our clothing. We have to spot treat every thing and still spots and stains remain. We have a...Read complete review
We purchased this washer over 3 months ago, big mistake. It just does not clean our clothing. We have to spot treat every thing and still spots and stains remain. We have a Samsung service person check out the machine(after several phone calls and a 3-4 weeks waiting from service) he told us that everything was working as designed.. We now get a little better cleaning by pre-spotting, using only the 80 min blanket cycle and post rinse. Still clothing are still not clean. We will end up throwing out this machine and replacing it with the old fashion type. Please don't make the same mistake we made.
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Reviewed by 319 customers
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Not quite as great as I thought ... but good
So far, no problems with the washer. Gets things clean. The only drawback so far is it is very DEEP. I may have to get a step stool to unload clothes from it eventually!
Bottom Line Yes, I would recommend this to a friend
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This washer is so quiet and it is completely easy to use. i love it
BEST SET OF MACHINES I HAVE EVER HAD!!!!!
from Slidell, LA, USA
In only 5 days I'm impressed so far not only beautiful they are huge and they wash great i did 4 loads instead of my usual 8 so it cut my time in half. We will see how long they last my previous set lasted 13 years so we do all the maintenance that we need to do. The cost was up there but worth it to me.
FANTASTIC WASHING MACHINE
from Firestone, CO, USA
I have had this washing machine for almost 3 months and love how it cleans. It is so easy to set. This machine is very quiet no matter what setting it is on and it barely shakes when it is in spin mode. I just LOVE my washing machine. I love this machine so much, I have been recommending it to total strangers when I see them looking at washers and dryers.
from Alpharetta, GA, USA
I just moved and needed a new washer and compared many models. I managed to combine a bunch of discounts to get this washer for much less than it's MSRP. This was easily the best bang for the buck when it came to washers, with overall capacity and features, etc. It's been running pretty much non-stop for the past 2 days and easily cut the amount of loads I've had to do by about 2/3. The only thing I'm not too fond of is that there is no classic buzzer or beep to let you know it's done. It is either a full musical song or nothing. I don't need it to play me a song when it finishes but I do want to know when it's done as it is so quiet.
THE PRE WASH FUNCTION IS AWSOME
from Texas, USA
THE WASHER IS VERY QUIET COMPARE WITH THE ONE WE REPLACE IT WITH HOLD MORE CLOTHES WIFE AND DAUGHTER HAPPY
Great Features and a VERY happy Wife.
Having been installed today we are just now on our first load of wash. I am sure that it will meet all our expectations and work well for us for many years.
Great features with 15 cycles
from Mundelein, IL
Excellent washer. Saw this at my friends house, and impressed with the active wash and steam cycle. I purchased the product and loving the way it washes my clothes. Easily washes king size comforter. Highly recommend this product
from Greenville, NC, USA
I have not had a new washer in almost 16 years, so I may be a little starstruck. This washer is wonderful. I was afraid it would be a little too smart for me but it was simple to use. I love the size and available washing options. Looking forward to many years with my Samsung washer.
from Norton, MA, USA
Absolutely love the basin for hand washing. Brilliant!
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