Average Customer Reviews
Energy Star Rated - No
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(based on 298 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Unsure At First But A Great Purchase
For all those out there that are advocates for the agitator clothes washer as I was, give this Samsung a try. I was unsure, with mixed feelings about buying an HE washer. I...Read complete review
For all those out there that are advocates for the agitator clothes washer as I was, give this Samsung a try. I was unsure, with mixed feelings about buying an HE washer. I had heard many things about it that were negative. I would say, try it, you may convince yourself if you have an open mind. Things you need to know: 1. Forget about the agitator--forget it!!!! Forget the huge amount of water our clothes would swim in while the agitator beat your clothes up---forget it!!! Think of the principle that your Mom did when there was a stain in the clothes---she would take some stain remover or detergent and grab that area of clothing between her hands and would rub vigorously to help get that stain out. Well, these HE machines use that principle. 2. Forget the large amount of detergent you used to add. And also the large amount of fabric softener. This HE machine needs only a couple of tablespoons of detergent and about the same softener. If you use more you are just wasting detergent and then there is the risk of not getting all the detergent out when the clothes rinse. MORE is not better!!!!!!!! 3. Forget the 30 minute wash cycle on the agitator machine. Okay, it takes longer. If you are in such a rush to wash your clothes, slow down and smell the roses for a change. If you are in a rush, go to the laundromat- use several of the agitator machines and beat your clothes up and then throw them in one of those blast furnace dryers they have there..... Just organize your schedule a bit differently to accommodate this change. It really is not a huge deal, in my opinion. 4. Forget that you need your clothes swimming in gallons and gallons of water to get them clean. Yeah, this one was hard for me to understand because some loads looked like they are barely wet. But I have yet to not have a good wash cycle and the clothes are well rinsed. So, these 4 things are hard to break away from when you move on from an agitator machine to a HE machine. This Samsung has proven to me that it works and works well!!!! I still have to wonder sometimes how it does such a good job. I have read past reviews about people complaining that the machine makes weird noises when it is washing. Yeah, it does but I have not seen any issues with that. Just like the music tune it plays at the end of the cycle. It is soothing and less stressful. If you can't hear it then set a timer on your stove or your phone to "Beep" at you if you rather. All in all a great machine in my opinion. One last idea----READ the manual from cover to cover (or at least the English part). The one con I would say with any of today's machines is that they are not built like the old ones that were 15+ yrs old. My old machine weighed a ton (all steel gears, metal outer tub, anything that moved seemed to be made of metal). These new machines are a LOT lighter because so much plastic is used today so they won't hold up nearly as long. The retailers say newer machines may hold up only for about 10 yrs now.
Most Liked Negative Review
Does not clean clothing
We purchased this washer over 3 months ago, big mistake. It just does not clean our clothing. We have to spot treat every thing and still spots and stains remain. We have a...Read complete review
We purchased this washer over 3 months ago, big mistake. It just does not clean our clothing. We have to spot treat every thing and still spots and stains remain. We have a Samsung service person check out the machine(after several phone calls and a 3-4 weeks waiting from service) he told us that everything was working as designed.. We now get a little better cleaning by pre-spotting, using only the 80 min blanket cycle and post rinse. Still clothing are still not clean. We will end up throwing out this machine and replacing it with the old fashion type. Please don't make the same mistake we made.
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Reviewed by 298 customers
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from Cedar Park, TX, USA
This washer is very easy to use. Just put in the clothes, make one selection (type of clothes to wash), and push start. That's pretty much it. The washer has a lot of cycles to match whatever you're washing plus a steam cycle for sanitizing your laundry if needed. The sink inside is great for pretreating tough stains and the water jet to the sink is very handy and efficient. The washer makes very little noise in my opinion. Of course you can hear it if you're standing next to it, but my laundry room is off the kitchen & I never hear the washer running when I am in the kitchen. Energy Star efficiency means we save water, and here in Texas with the drought that is a big deal. Expect to save a lot on water and electricity in the coming years. The results are great, and the clothes always come out clean, bright and fresh every time. Very pleased with the results. The only drawback, and it is slight, is that the lid is difficult to close enough for it to "lock". The sink option seems to keep it from closing easily, so you have to put a lot of pressure on the outside rim of the lid for the lock to snap in place when you start the washer. If the lid does not lock, the washer will not start. Not a big deal, but didn't expect this on a washer in this price range.
Bottom Line Yes, I would recommend this to a friend
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Comment on this review
This washer can fit so much in it! What used to be two or three loads with my old washer is now one load with this machine. But because it's so big, it can be hard to get the items at the very bottom.
I have never been so eager to do my laundry! Although very updated, this product is very user friendly and has so many options that the every day family can actually use.
So far so good
We've had this washer a couple of weeks. So far so good. It has done its job & washed clothes. We weren't looking for anything that was over the top... Just dependable for its purpose. I like that the control panel is user friendly. It would be 5 stars if I could reach the bottom without falling in. I'm 5'1" on a good day & retrieving that elusive sock can be a challenge. By giving the drum a whirl I can generally reach it.
Music to my ears
from Dallas, TX, USA
The features are very easy to place and even easier to set. The washer is so quiet, that many times I check it to if the machine has stopped. One of my favorite features are the "musical chimes" indicating the machine has finished. Took me a few times, not to answer my phone.
Good washing machine
This is a well made product. It was easy to install. As soon as the water was hooked up and it was plugged in, we were ready for the first load of clothes.
Very good machine!
from California, USA
So far so good. Had unit for 3 weeks. Works well. Huge capacity. Takes getting used to to not bang your head emptying it. Controls easy to use. You do have to stretch to get it'ems from bottom of drum.
from Belmont, CA, USA
So far so good. had the washer for week. Quite operation's large machine to fit everything we need and want to wash.
Horrible machine poor quality
from Broussard, LA
Instead of cleaning my clothes this machine leaves a dirt film on all of my clothes. This began only after having the machine for 3 months. It also makes a very loud noise when spinning and now only 6 mths old.
Bottom Line No, I would not recommend this to a friend
Great features and quiet
I just recently got this washer. I totally LOVE it!! It does everything I want/need and then more. It is easy to use. The booklets you receive for how to use is real easy to understand and informational. It has a real deep tub so you can do some large loads. The problem I have is that I can't reach the bottom, so my husband has to get what I can't reach. Even with that minor problem I am still very very pleased with it.
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