Average Customer Reviews
Energy Star Rated - No
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(based on 955 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Extremely glad we chose KitchenAid and especially this model
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we...Read complete review
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we placed all of the food and drink items we use constantly in the left side door, which contains the in-door icemaker unit. We were not pleased with the size or quantity of ice produced.Duh!!! We quickly figured out that the family was opening that left door 90% of the time and of course; left it open for periods of time. This degraded the quality of the ice. We simply moved all those high use foods, butter, bread, soft drinks, milk, wine, etc to the right side and our problem completely went away. The ice is now always of quality,size and plentiful.
Most Liked Negative Review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December...Read complete review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December 27,2013. All for the block of ice and icicles that form on the upper back and ceiling. My refrigerator compressor will not stop running and the noise is a high pitched whirling sound. Still not fixed. Still waiting on yet another part.
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Reviewed by 955 customers
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Poor Performing Product and Bad Customer Service
from Windsor, CO
Purchased in late 2013, we are on our fifth service call. Ice maker stopped working, entire freezer section went out (costing us many $$ in ruined food) and recently the upper cooling section stopped working. We have been without the freezer for just at 10 weeks now because repair parts are not available. The last time the service tech visited, he shut the entire unit down and we have been using our neighbors fridge for about two weeks now. The service technician told us that repair parts are very hard to find because so many of these models malfunction. Just as disappointing has been KitchenAid's poor response. Their response to my emails has been "your opinions matter to KitchenAid, thank you for contacting us, but there is nothing we can do for you because the refigerator is out of warranty (one year) and you will have to work with the repair contractor". We purchased from KitchenAid because we felt they were a reputable, consumer friendly company. Apparently they are not. They have produced a real lemon and won't stand behind their product.If you are considering purchasing from KitchenAid, I strongly suggest you look at other options...
Bottom Line No, I would not recommend this to a friend
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KitchenAid Continues to Be Great!
from Albuquerque, New Mexico
We bought this refrigerator a couple of months ago and are so pleased with the extra shelf space provided due to the drawer freezer. The only minor complaint we would have is that you have to open both doors to access the small drawer beneath the shelving. Not a real problem once you get used to this process. The water and ice components on the door and the other indicators are great.
Bottom Line Yes, I would recommend this to a friend
Should list noisy as a feature?
from Milton, WA
I bought this refrigerator 9 months ago. The buzz/hum of the compressor is so loud! It can be heard above anything. To make it worse it runs all the time. Call for support, they send a guy out who just pokes some buttons on the front and says it's all running within spec. So is the noise a feature? Very disappointed.
from Anderson, SC
In less than 3 years we are on our third refrigerator (same model). The problem has been with the ice maker. Kitchenaid has been very good to work with on this problem and replaced the refrigerator each time when everything to fix it had been tried. I am hoping this one works correctly. I really like the features, space and look of the refrigerator since we bought all of our appliances to match. This one is a little noisier than the other two but so far everything is working fine.
from culver city, ca
love this french door refrig with freezer on the bottom. it is so much better than our previous side by side.lots of storage in fridge, baskets in freezer make it easy to organize items.
Loved it--for 9 months
from Casper, Wy
I purchased this model because of its size. Apparently its serial number is in a bracket that has had failures in the compressors or a valve between the frig and freezer. No one disclosed that to me. At 9 months, sure enough, the ice maker quit; 5 days later I came home and found everything in the freezer thawed out; next day the frig failed. That was 3 weeks ago. I had to call in twice to get service--the first svc man refused to work on this model because of that exact problem. The second service man is very professional but lives 120 miles away. We are still waiting for parts. I've used a lot of Kitchenaid products in houses I build, but their products are absolutely not built as well as they used to be.
Worst Refrigerator EVER!
By Unsatisfied Customer
from Jamison, PA
I have had this appliance for a little over 2 years. So far I have had to have the internal compressor replaced, the ice bucket rusted and now the water bladder for the ice and door water dispenser is leaking.
from Wellsburg, wv
I love this refrigerator. I couldn't be more pleased with its performance.
I'm really enjoying my new refrigerator
By Happy customer
I bought this refrigerator in June and have truly enjoyed it. The size is very good. The layout is great.
Frige of Dreams
from Winter Garden, FL
This refrigerator is one of the most functional best looking appliances! The refrigerator has amazing use of space and convenience. I can't tell you how many compliments we've gotten from friends and family that come to our home. Thanks KitchenAid! Keep up the good work!
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