Average Customer Reviews
Energy Star Rated - No
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(based on 969 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Extremely glad we chose KitchenAid and especially this model
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we...Read complete review
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we placed all of the food and drink items we use constantly in the left side door, which contains the in-door icemaker unit. We were not pleased with the size or quantity of ice produced.Duh!!! We quickly figured out that the family was opening that left door 90% of the time and of course; left it open for periods of time. This degraded the quality of the ice. We simply moved all those high use foods, butter, bread, soft drinks, milk, wine, etc to the right side and our problem completely went away. The ice is now always of quality,size and plentiful.
Most Liked Negative Review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December...Read complete review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December 27,2013. All for the block of ice and icicles that form on the upper back and ceiling. My refrigerator compressor will not stop running and the noise is a high pitched whirling sound. Still not fixed. Still waiting on yet another part.
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Reviewed by 969 customers
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from Frankfort, il
I bought this product because I just remodeled my kitchen. It looks great with all my other new appliances. It cools very well. I like the theater lights inside. It makes the interior nice and bright with a soft glow. The ice maker is a little small and makes really small ice cubes. It is in the door and takes up little space and that's a plus. So far I love everything about my new refrigerator.
Bottom Line Yes, I would recommend this to a friend
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By Kyle (BIG SEXY) Eastham
from Windsor Colorado
My wife and I bought this a few months ago when we moved. It has a lot of great features and a lot of room, love the freezer! we have had no problems with it and the one little issue is the ice maker is to small, but we can overlook that. Really glad we went with this model.
You Could Do Better
from Longmont, CO
We installed this KitchenAid six months ago and from day one it did not work properly. The first service company blew us off and claimed user error even though we tried to explain to him that melting ice cream is a pretty clear indication that the freezer is not freezing. Five service calls later from a different service company, and KitchenAid finally agreed to replace the refrigerator. Dealing with customer service wasn't a huge hassle, but they were not upfront about what they could and could not do for us, they did not go out of their way to resolve the problem in a timely fashion, and in the end, they claimed that we were "lucky to get a replacement at all; that the warranty only covers repair". Considering that we basically did not have a working refrigerator for six months and that we lost a freezer full of food, we did not appreciate this lack of decent customer service. The new refrigerator, which we have had for three weeks, is fine. It is quiet, the freezer is cold enough to freeze our ice cream, and the temp in the refrigerator seems to be right on target. There is nothing grandiose about this refrigerator. We ended up with it because we had to have doors with pivot hinges and KitchenAid was our only option. The only great thing about this French Door design is the freezer as compared to other bottom freezers. This one has three sliding shelves which diminishes the feeling that the freezer is one big fat dumping ground where you can't find anything. The LED lighting is also very nice. The ice maker on the door is a nightmare should the power ever go out or the refrigerator fail and you are out of town. There is nothing to catch the melting ice so it drains down the door onto your floor. Trust us, we know. This us what happened to us. Bottom line....keep shopping. For the money, you can probalby do better.
Bottom Line No, I would not recommend this to a friend
We Love Our KitchenAid Appliances!
By Queen of my Kitchen!
from Sun City, AZ
This model replaces the same model that we previously had. I cannot say enough positive things about Kitchenaid or their amazing customer service and warranty program! There are minor differences between this new refrigerator and our previous one...so far, no complaints!
Images shared by Queen of my Kitchen!
Our KitchenAid Kitchen! (dishwasher not shown)
Tags: Picture of Product
Our New Refrigerator!
Nothing but Problems!
By motherof 8
from Norfolk, NE
I have owned this refrigerator for about a year. I have had problems with the icemaker, the temperature control panel in the deli drawer, the water dispenser "panel", the front of one of the crisper drawers broke off, occasionally it will have a lound hum or clicking noise, and now the whole refrigerator sounds and appears to be working but it isn't. I had read poor reviews similar to this one prior to purchasing, but chose to overlook them because of the things that I liked about it. Now, it's time to shop for a new refrigerator, and even though I have loved the looks and size of this one, it has not been worth the hassle and problems. Steer clear of this refrigerator!
(1 of 1 customers found this review helpful)
Worst purchase I have ever made.
from Cedar Falls, IA
I have had it 9 months and have had already had 3 major service problem. Not only have the repairs not worked, it also been a huge run around every time with long holds, customer service not doing what they said they would and generally speaking it's been the worst purchase I have ever made. The product doesn't work properly, and the customer service has been terrible. I couldn't be less happy. It's loud, it didn't keep food cold for two weeks while I waited on repairs and I wanted to unplug it for 2 weeks the next time we waited for repairs because it was so loud. Customer service / warrenty didn't care.
By Tim the plumber
from new york
I bought KitchenAid because I thought it was top of the line but then I soon found out that it was just a world pool with a KitchenAid bagde. that being said the two doors don't close correctly repair attempt have been made.there's a big dent in the bottom that appeared after the unit got cold in the freezer door.it makes an orchestra of noise.seems to use a lot of electricity more than other brands ..is not smudge proof must be cleaned off every day ..bottom line is it was expensive more expensive than others and I could have just purchased one of the others rather than buying the KitchenAid brand but I thought I was getting a better unit . It has a lot of bells and whistles that really are unnecessary like air filters and water filters that I going to need to be changed and are expensive. I'm not really happy for the money I spent.
Complete breakdown after 2 years
from san diego, ca
Broke after barely 2 years of use. Fan, seal system, the whole thing. Would likely cost more to buy new one than repair. We have a 20 year old fridgidaire in the garage that works fine and has never needed repairs. I wish they could make fridges that had few bells and whistles but just worked. Very disappointed - we bought all kitchenaid appliances 2 years ago. Now I'm anxious about what will go next.
Reconsider before buying this model.
This refrigerator is less than two years old. Had frost build inside along top since day one. Now runs 23.5 hrs out of 24 and very loud. Ice maker puts out one tray in 24 hr period. Am told everyone who has bought this model has same issues and the ice build up is result of a sealing system that can't be fixed. Shame on kitchenaid for putting out and not recalling a product such as this! Fortunately I bought an extended warranty but feel this is going to be a headache as long as I have it. No more kitchaids for me!
from San Jose, Ca
Purchased a bit over a month agoGood LookinKeeps my beer the perfect temperature
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