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(based on 44 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Awesome Vacuum Cleaner!!!
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord,...Read complete review
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord, and so much more! No more messy bags and all of that wasting money on them either. If you accidentally vacuum up a toy or penny, it will not damage the machine. Plus, you can open the dust cup and remove the item, wash it, and keep it. No more worries about vacuuming up pennies and ruining your machine. This is the first Hoover that I've ever owned. It is sturdy enough and friendly enough that even my children will use it! Thank you Hoover!!!
Most Liked Negative Review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned...Read complete review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned out. The brush head had no power whatsoever. It wasn't a big deal because I knew we had a warranty. We returned the broken one and got a new one. The same thing happened after 3 weeks with the new one! We returned the Zen Whisper for the second time. What do you know... the same thing happened again after only 2 weeks!!! No power to the brush head again!! And now there isn't a single store within 50 miles of us that sells the Zen Whisper. Unless we purchase another Zen Whisper our warranty is completely void! $250 DOWN THE DRAIN!!!I feel like I also need to mention the static this vacuum causes. Half of the hair I thought I was vacuuming up was really just clinging to the canister and underneath the brush head. ALSO!!! The second vacuum we received had 3 more separate attachments that the one we originally purchased didn't have! DO NOT BUY!!!
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Reviewed by 44 customers
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Died on me
from Winnipeg, MB, Canada
We have central vac and that is what we primarily use in the home. We rarely used the Zen Whisper and when we did it was on hardwood floors......gave it to my son to use worked fine the first 10-15 times then it simply died. A cleaner should last more than 30 uses. We have cleaned every filter. It will not even make a hum.......simply will not turn on
Bottom Line No, I would not recommend this to a friend
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Good vacuum until wand got stuck in the power nozzle
from Vancouver, BC, Canada
I had this vacuum gifted to me 2 years ago by my father and it's been a good vacuum cleaner until the Hoover Quick Disconnect Assembly (Part #38646097) broke and wouldn't release from the Hoover Power Nozzle (Part #90001377). I only started using the Power Nozzle about 5 months ago because I got bought a carpet 5x8 and the Power Nozzle is better at cleaning carpet. So in 5 months, the Quick Disconnect Assembly broke under minimal use... I took it to a local vacuum repair shop and unfortunately paid over $80 dollars just to repair the Quick Disconnect Assembly. If I were to purchase a new Quick Disconnect Assembly from online it would cost me $35.26+tax and I would have to over a week. I asked the repair shop if the mechanism would break again and the repair shop said they recommend that I leave the Power Nozzle attached to the Telescopic Wand so it doesn't break again. I then had buy an aftermarket wand to use for my other vacuuming needs. Overall I am quite disappointed in the quality of Hoover's product. The 1 year warranty is proof of the quality. My parents have an old Electrolux for over 15 years and they have never had any problems. If your Hoover vacuum breaks you're better off buying another one because it's not worth repairing it; or going with another brand. You get what you pay for I guess. Unless Hoover's customer service goes above and beyond, I think I will be recommending a different brand. William Henry Hoover is turning in his grave...
from Coram, NY
I've always admired Hoover for their quality. When I bought this vacuum I thought I was making a wise investment while swearing off any Shark products that proved to be cheaper but truly unreliable junk and really bad customer service. Sadly, although the low level of noise the vacuum makes it has been a big expensive disappointment from the beginning. I religiously, as painful and annoying as it was, I would clean out the power head of hair that immediately sticks aroung the sides of the brush that will jam it up. So my diligence of keeping it clean does not lend to the problem that the brush is now intermittently working and vacuuming is once again a frustrating pain the the rear....not counting the annoyance of cleaning the brush every single time I've vacuumed! I agree with many of the reviewers that the hose twists often and I find myself dancing with this contraption to keep the momentum going while untwisting. It's so very very disappointing how manufacturers are charging us poor schmucks so much money for junk. I guess I will have to rip out carpets and live with floors. I will not buy another vacuum. The oÃ+/-ly one left to try is Dyson and I won't bounce for that price to experience the same. Sorry Hoover, you've added your products into the great American rip off. You used to be good.....
power head terrible
Power head seized after four months not covered under warranty because hair got in a vacuum?
I am a housekeeper on the beach
By Doris H
from Panama city, Florida
I clean vacation homes on the beach and had this one, or the previous 2 years ago. It takes all the sand , because it has no rotating brush, like the uprights. If you have hard floors and short in length carpets in your house, this one is the best. And I tried all kind of vacuum cleaners over 13 years now. I wished I had one in my house with all my doggy hair. Rotating brushes which come with the uprights, don't help with pet hair. Overall: Great Suction on sand, easy to handle, easy to lift up and Hoover is responding here, that I call great Customer Service.
Bottom Line Yes, I would recommend this to a friend
Very happy with the Unit. The service is excellent
from Chesley, ON, Canada
The Hoover was a replacement. Excellent service. The phone call with the customer care person was excellent. Thank you
(1 of 1 customers found this review helpful)
Suction not adjustable
By Professional housekeeper
Normally I most canister vacs you can adjust suction at the top of the wand, not so with this vac. I tried briefly using the power head with the beater bar going on an oriental carpet, I checked the contents of the bag less canister and along with dust and dirt I found about a tablespoon size bunch of wool from my oriental carpet, I only vacuumed about one square foot-too much suction.the other thing the power head is not adjustable which woul have been another way to adjust suction. So my advice is: if you already own this vacuum, use the power head with beater bar turned off. One last thing, the suction is so strong that it suctions to the floor a lot. Strong suction in a vacuum is no good if it is not adjustable.
My professional housecleaner swears by this model!
She loves this Hoover. Her work on our house is excellent, so I trust her judgement. She told me to buy this one, and I'm glad I listened to her. We have large size, thick New Zealand wool rugs and hardwood floors, so we need a versatile machine. And my husband and I both work at home, so it's great to have such a quiet machine.
Second to none (in more ways than you think)
This is our second "ZEN" - our first one packed up after two months - but credit to Hoover - they replaced it, free of charge, no hassle or hesitation. They both had great suction on carpet and tile and with fingers crossed we hope it will continue. If not, hello! Hoover.
Hoover is reliable
from Maine, United States
This is not my first Hoover. My previous one failed at eight years, after which I learned it had been recalled. The Zen replacement is quiet, and, like its predecessors, has excellent suction. The thing about Hoover that sets it apart from other manufacturers is that this corporation stands by its products and has customer service second to none.
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