Average Customer Reviews
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(based on 35 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Awesome Vacuum Cleaner!!!
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord,...Read complete review
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord, and so much more! No more messy bags and all of that wasting money on them either. If you accidentally vacuum up a toy or penny, it will not damage the machine. Plus, you can open the dust cup and remove the item, wash it, and keep it. No more worries about vacuuming up pennies and ruining your machine. This is the first Hoover that I've ever owned. It is sturdy enough and friendly enough that even my children will use it! Thank you Hoover!!!
Most Liked Negative Review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned...Read complete review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned out. The brush head had no power whatsoever. It wasn't a big deal because I knew we had a warranty. We returned the broken one and got a new one. The same thing happened after 3 weeks with the new one! We returned the Zen Whisper for the second time. What do you know... the same thing happened again after only 2 weeks!!! No power to the brush head again!! And now there isn't a single store within 50 miles of us that sells the Zen Whisper. Unless we purchase another Zen Whisper our warranty is completely void! $250 DOWN THE DRAIN!!!I feel like I also need to mention the static this vacuum causes. Half of the hair I thought I was vacuuming up was really just clinging to the canister and underneath the brush head. ALSO!!! The second vacuum we received had 3 more separate attachments that the one we originally purchased didn't have! DO NOT BUY!!!
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Reviewed by 35 customers
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Hoover is reliable
from Maine, United States
This is not my first Hoover. My previous one failed at eight years, after which I learned it had been recalled. The Zen replacement is quiet, and, like its predecessors, has excellent suction. The thing about Hoover that sets it apart from other manufacturers is that this corporation stands by its products and has customer service second to none.
Bottom Line Yes, I would recommend this to a friend
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from Bracebridge, ON, Canada
I have had this vacuum for about 6 months now and it was great for the first few months but the suction, through the extension rod and into the floor and carpet heads, is very poor. I have taken the extension rod off and it is clear through and there isn't anything in either head to obstruct air flow. It is becoming very frustrating when I have to go over the floor again with a duster and/or broom to pick up what was missed. I was so very excited in the beginning but getting less and less so as time goes on.
Great pickup power! Nice and quiet!
Great little vacuum. Has good suction, while still quiet. Would recommend highly.
Very disappointing vacuum cleaner
from Annandale, VA
We have owned the vacuum cleaner for three years. We use it about once/week. We clean the power head frequently but this week it stopped turning. We went looking for a new belt but couldn't find one. We took it to a reputable service center. We were told it is not repairable--no belt. We see that a new power head can be bought for $100. We decided to cut our losses and bought a Shark. We have never had a vacuum cleaner last such a short time.
Bottom Line No, I would not recommend this to a friend
I've had this vacuum 5 months , first the part where the power head Attaches to the wand cracked so the wand wouldn't stay attached to the power head . Took it back the next one the power head quit working , again took it back , again the power head stopped working . The store will not take it back , so now I'm without a vacuum . Never buy Hoover
from Cinnaminson, NJ, United States
Glad I still have 7 days left for return policy!...the canister shuts itself off cause of overheating before finishing two bedrooms!....have to wait 30 minutes before it works again!..takes all day to vacuum a 3 bedroom house...it really gets hot to the touch!!
VERY SATISFIED -HAPPY WITH
from Pointe-Claire, QC, Canada
IT WAS EXCELLENT CHOICE HIGHLY RECOMMENDED .. 22 feet cord ,, it is truly quiet ,and designed beautifuly and works fine It is bagged which means your vacuum stays always clean inside - all you expect from a vacuum it is there
Not Hoover best
from Richmond, VA, United States
Got Zen for Xmas. Cleans good so far but hose kinks as other reviews mentions which causes lots of lost time cleaning. Overall I do not like using this vacum because it takes a lot of effort to use. I would not recommend it to others.
Question, I have a 2 story with steps, 60+ years, is canister heavy going sweeping steps? I have had canister ones and looking to go back to bags.
(1 of 1 customers found this review helpful)
Had it for 6 weeks, cleans great! 90% laminated floors and the rest are are area rugs and door mats. Well the auto cord retract broke/jammed. Since we are from Canada apparently our town/postal code didn't exist so there was nothing Hoover could do. So after a few more calls up the corporate ladder we got everything resolved and we will be getting a replacement unit! So a bit frustrating at first but it all worked out in the end! Thanks Hoover!
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