Average Customer Reviews
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(based on 41 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Awesome Vacuum Cleaner!!!
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord,...Read complete review
This WindTunnel Bagless Canister is the best vacuum that I've ever owned. I love that it has HEPA filters, durable construction, an extendable hose--for taller people, an auto rewind power cord, and so much more! No more messy bags and all of that wasting money on them either. If you accidentally vacuum up a toy or penny, it will not damage the machine. Plus, you can open the dust cup and remove the item, wash it, and keep it. No more worries about vacuuming up pennies and ruining your machine. This is the first Hoover that I've ever owned. It is sturdy enough and friendly enough that even my children will use it! Thank you Hoover!!!
Most Liked Negative Review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned...Read complete review
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned out. The brush head had no power whatsoever. It wasn't a big deal because I knew we had a warranty. We returned the broken one and got a new one. The same thing happened after 3 weeks with the new one! We returned the Zen Whisper for the second time. What do you know... the same thing happened again after only 2 weeks!!! No power to the brush head again!! And now there isn't a single store within 50 miles of us that sells the Zen Whisper. Unless we purchase another Zen Whisper our warranty is completely void! $250 DOWN THE DRAIN!!!I feel like I also need to mention the static this vacuum causes. Half of the hair I thought I was vacuuming up was really just clinging to the canister and underneath the brush head. ALSO!!! The second vacuum we received had 3 more separate attachments that the one we originally purchased didn't have! DO NOT BUY!!!
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Reviewed by 41 customers
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power head terrible
Power head seized after four months not covered under warranty because hair got in a vacuum?
Bottom Line No, I would not recommend this to a friend
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I am a housekeeper on the beach
By Doris H
from Panama city, Florida
I clean vacation homes on the beach and had this one, or the previous 2 years ago. It takes all the sand , because it has no rotating brush, like the uprights. If you have hard floors and short in length carpets in your house, this one is the best. And I tried all kind of vacuum cleaners over 13 years now. I wished I had one in my house with all my doggy hair. Rotating brushes which come with the uprights, don't help with pet hair. Overall: Great Suction on sand, easy to handle, easy to lift up and Hoover is responding here, that I call great Customer Service.
Bottom Line Yes, I would recommend this to a friend
Very happy with the Unit. The service is excellent
from Chesley, ON, Canada
The Hoover was a replacement. Excellent service. The phone call with the customer care person was excellent. Thank you
(1 of 1 customers found this review helpful)
Suction not adjustable
By Professional housekeeper
Normally I most canister vacs you can adjust suction at the top of the wand, not so with this vac. I tried briefly using the power head with the beater bar going on an oriental carpet, I checked the contents of the bag less canister and along with dust and dirt I found about a tablespoon size bunch of wool from my oriental carpet, I only vacuumed about one square foot-too much suction.the other thing the power head is not adjustable which woul have been another way to adjust suction. So my advice is: if you already own this vacuum, use the power head with beater bar turned off. One last thing, the suction is so strong that it suctions to the floor a lot. Strong suction in a vacuum is no good if it is not adjustable.
My professional housecleaner swears by this model!
She loves this Hoover. Her work on our house is excellent, so I trust her judgement. She told me to buy this one, and I'm glad I listened to her. We have large size, thick New Zealand wool rugs and hardwood floors, so we need a versatile machine. And my husband and I both work at home, so it's great to have such a quiet machine.
Second to none (in more ways than you think)
This is our second "ZEN" - our first one packed up after two months - but credit to Hoover - they replaced it, free of charge, no hassle or hesitation. They both had great suction on carpet and tile and with fingers crossed we hope it will continue. If not, hello! Hoover.
Hoover is reliable
from Maine, United States
This is not my first Hoover. My previous one failed at eight years, after which I learned it had been recalled. The Zen replacement is quiet, and, like its predecessors, has excellent suction. The thing about Hoover that sets it apart from other manufacturers is that this corporation stands by its products and has customer service second to none.
from Bracebridge, ON, Canada
I have had this vacuum for about 6 months now and it was great for the first few months but the suction, through the extension rod and into the floor and carpet heads, is very poor. I have taken the extension rod off and it is clear through and there isn't anything in either head to obstruct air flow. It is becoming very frustrating when I have to go over the floor again with a duster and/or broom to pick up what was missed. I was so very excited in the beginning but getting less and less so as time goes on.
Great pickup power! Nice and quiet!
Great little vacuum. Has good suction, while still quiet. Would recommend highly.
Very disappointing vacuum cleaner
from Annandale, VA
We have owned the vacuum cleaner for three years. We use it about once/week. We clean the power head frequently but this week it stopped turning. We went looking for a new belt but couldn't find one. We took it to a reputable service center. We were told it is not repairable--no belt. We see that a new power head can be bought for $100. We decided to cut our losses and bought a Shark. We have never had a vacuum cleaner last such a short time.
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