Average Customer Reviews
Energy Star Rated - No
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(based on 204 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
This product is absolutely amazing!
My husband and I sold our home in December and the buyer wanted to keep our washer and two dryers. They were earlier models of this same brand. I was really sad, but...Read complete review
My husband and I sold our home in December and the buyer wanted to keep our washer and two dryers. They were earlier models of this same brand. I was really sad, but knew I would purchase the newer model. I have always had two dryers because I could get my laundry done much quicker. My husband and I purchased the new machines but only purchased one dryer figuring that when we are in our new home (we are building so we are renting right now) that we would purchase the second dryer. When I did my first load of laundry - I was stunned at how quickly everything dried - in fact the dryer was quicker than the washer!! I was so excited! I absolutely love the new machines. In fact, everytime I do laundry I tell my husband how much I love my new machines!! I am so happy my home buyer wanted my old ones!
Most Liked Negative Review
Still issues with mold mitigation
This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:It would have been...Read complete review
This was an expensive purchase and we had high expectations for seeing improvements over our Maytag Neptune but were very disappointed in this washing machine for the following reasons:It would have been nice to provide some leadership in innovation of front loading washing machines by addressing mold mitigation and cleaning of lint.What happened to design and engineering? The washing machine requires that the door be left open for air drying. The rubber door gasket does not self drain, and collects lint etc. I do have a pet and have to remove hair from the rubber gasket. The precision dispenser door requires removal and drying to prevent mold.I was advised by the service tech the lower access panel was removed on this design making it very expensive to access the pump and pump filter.The controls are way too sensitive and can be inadvertently changed.It would have been nice for whirlpool to add a small low power fan to circulate air through the system to mitigate the build up of mold. The idea of having to purchase a specialty chemical cleaner to clean my machine and special cloth to wipe the door gasket seems like a poor way to solve an engineering issue.
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Reviewed by 204 customers
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Puts holes in your clothes!!
By Cathy the decorator
from Langhorne, PA
I purchased this model in late 2013 and already had to have the $400 gasket replaced due to leaking. I had to pay $200 for the authorized service person to come to my home and for the installation labor. The service person told me to definitely purchase the extended warranty, as the gasket is the least expensive repair on the washer. Worst of all, it puts pin-head sized holes in all of my cotton clothing, even when I wash on the delicate cycle. Do NOT buy this machine. It is an expensive mistake!!!
Bottom Line No, I would not recommend this to a friend
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Puts holes in my clothes
I purchased my Whirlpool Duet in late 2013 and already the gasket had to be replaced because it was leaking. Fortunately, since I was only a few months out of the warranty period, Whirlpool covered the $400 cost of the gasket, but I was responsible for $200 for the authorized service and the labor to install. The repairman said I should definitely inquire about an extended warranty, since the gasket is the cheapest thing on the washer to replace. I had a 60 day waiting period to purchase the extended warranty, but glad that I was able to get it. Overall, I would NOT recommend this machine. I have started getting pin head sized-holes in all my cotton shirts, even ones that I only wash on the delicate cycle. This machine is horrible. Do not buy it!!!
So far so good. If it last 5 plus years I will be happy. Had it for 1 month.
Bottom Line Yes, I would recommend this to a friend
(1 of 1 customers found this review helpful)
love my new whirlpool front load washer
It is so quiet and has cut my dryer time in half with how well it spins the water out of the clothes
from Iowa, United States
I really like all the settings and choices. My clothes come out cleaner than I was accustomed to.
Easy to use. Precision dispense is great!!
By Lm bklyn
from Brooklyn, NY, United States
I'm pretty happy with my new washing machine. Two problem I have is cycles are very long (59 minutes for a regular cycle). There's also no small load feature so if I'm washing 2 sweaters the cycle is still 59 minutes.
from Glenview, IL, United States
This Duet front load washer has performed very well. We have owned it since May 2014 and have not had any problems. On average we run 1-2 loads laundry per day so it has had a fair workout on nearly all the cycle options. I particularly like the auto detergent dispense feature that takes the guess work out of that process and is less wasteful than I was. A few things to remember 1) run the refresh or other recommended cleaning through the washer when requested, 2) clean the door every so often (per instructions) or it may leak a little until you clean it and 3) we leave our door ajar to avoid any moister build-up between loads.
Bought this a few months ago and love it. Great machine, only gripe would be the spin cycle is loud on super spin.
from Denton, TX, United States
Bought theWFW96 machine and the second load of laundry the machine started leaking. Hole in the dischange tube inside the machine and one of the stablizer shocks was broken. I returned the machine and purchase the WFW94 and could not be more happy with it.
Duet is King
from Charlton, MA, United States
Second Duet I have owned this one is even better than the first. We got 11 years of hard work out of the other and thought it would be best to put the money into a new one.
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