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Average Customer Reviews
Energy Star Rated - No
(based on 1012 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
Reviewed by 1012 customers
Displaying reviews 1-10
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Great for a family
By Kara the working mom
from Sunbury, Ohio
Comments about Whirlpool Gold Ice Refrigerator And Bottom Freezer:
We've had this now for over a year and I'm still in love with it. The temperature control drawer is amazing. We primarily use it for meat and it keeps it fresh and good for up to a week without having to freeze fresh ground beef, chicken, pork, etc. That's a huge deal when you're working 50 hours a week and still have to be home in time to cook for your family of 7. It's a game-changer!!
Bottom Line Yes, I would recommend this to a friend
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Avoid this product!
from Stanwood, wa
I bought this refridgerator three months ago to replace my other refridgerator. In this three months, i have had to throw out over $500 in food, and i have had the repairman out twice (scheduled for a 3rd). I have already gotten a new 3 way valve, a new control board, a new compressor, and new tubing. Note three freezer works, but once again, my refridgerator is not cooling properly.
Bottom Line No, I would not recommend this to a friend
Very Poor Product
from San Bernardino, Ca
Bought this refrigerator 3 years ago and it has a major problem each of the last 3 years. It is currently not working for the past 4weeks now. I have an extended warranty however whirlpool farms out the service to a company called Appliance Repair Specialist out of Bakersfield Ca. ( 2 stars on yelp) what an amazing displeasure it has been doing business with these morons. They call and schedule an appointment and then call on the day of and cancel due to parts back order (3 times so far). About the same displeasure as dealing with Whirlpool who's had the parts on backorder for over a month telling me they can not do anything for me I need to deal with the Service company morons. Can you imagine not having any parts available for the lousy products they build. You would think that with products going out every year you own them there would be a whole boat load of parts around. Whirlpool does not care about quality of it's products or the quality of service it's customers receive. They also do not care about the quality of service that their contractors perform.
service technician dream!
By Kristin C.
from Brookville, oh
We purchased this refrigerator 3 years ago. We have had to have it serviced 15+ times. At least 3 ice makers replaced. Ice maker has leaked so much the door hinges are rusting. This has been a horrible product. Yes, it is noisy and you will need ice cube trays to make your own ice when this one is being repaired. unhappy with Whirlpool and the local retailer who just keep trying to fix it.
By spoiled food
Condenser failed after two years
from Belton, TX
Worst refrigerator I ever owned. Way too loud. I can hear hear it running two rooms away with my cpap machine running.Less than three years old and has already had sealed system repair, ice forms inside, icemaker ices up, freezer door grinds as you open it and door shelves fall out. The last shelf to fall had a glass jelly jar that chipped my tile This piece of junk is soon to be replaced.
I will never buy Whirlpool again. Ever.
from Orlando, Florida
Our 3 year old fridge is a nightmare. It all started when my husband and I decided to build our first custom home. We wanted beautiful, more top-of-the-line appliances (we couldn't afford Viking at the time, but we thought we settled for second best), and at the time we had researched Whirlpool and GE the most. In the end, we decided on this model Whirlpool Gold, paying roughly $2500.This fridge is a little noisier than most, but this does not really bother me. Even as I sit here typing this in my living room I can hear the faint whir of a struggling motor. For 2 years, the only real complaint I had was the CHEAPY plastic drawers (one of which would always come off the track and sound like it was breaking in order to get it back into place). The other complaint was the odd placement of the tiny center drawer. I keep butter and cream cheese in it, but it's odd that in order to get to it you have to open both doors to get at it. Just a harmless poor design. This brings us to the nightmare of year 3. It begins with small leak dripping from the area of the filter. The leak then became a monsoon, and we unplugged the water line in frustration. Next, our freezer was not freezing. It was the temperature of the fridge, which was not the appropriate cool. We finally gave in and called an appliance repairman at this point. He said in many complicated words that our evaporator is bad. Not only is this a KNOWN problem of this fridge listed, but Whirlpool actually covers the cost of the part and partial labor of the issue. That being said, it is still a HUGE job, which raked in a whopping $600. On a 3 year old fridge. That was the Gold "top-of-the-line" quality. This didn't even cover the leak problem. That was another hefty fix. On a 3 year old fridge. Oddly, our repairman suggested we not even make the repairs (meaning he doesn't get paid), but to spend the money on a new fridge. He informed us that this fridge is known to need constant repairs. So we are getting a Viking.
Roomy but have recommendations
By Baby Boomer Barb
from Dothan, AL
I bought the 36 inch French Door Refrigerator about a month ago. It has a lot more space than my older refrigerator which was a side by side refrigerator-freezer. I was concerned at first with the loudness of the motor which I guess is due to the size and larger area to be cooled. Being a tall person, I was not thrilled about having to bend down to reach items in the freezer but it is okay. I especially like the section for whole pizzas. One recommendation for future models and they may already have noticed this. The drawer for cheese and other items - you have to open both doors to open this drawer. Two separate drawers may be better alternative.
from Vancouver, WA
I bought this refrigerator do to the fact we needed more capacity. I absolutely love it.
Ice maker issue and service lower rating
from Long Beach, CA
I bought this three years ago and have problems with the ice maker the entire time. We had it serviced four times in the first year. As a result, we ice trays in our freezer.
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