Average Customer Reviews
Energy Star Rated - No
Need more help?
Like this category?
(based on 1005 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
Subscribe to Reviews
Reviewed by 1005 customers
Displaying reviews 1-10
Back to top
Previous | Next »
Roomy but have recommendations
By Baby Boomer Barb
from Dothan, AL
Comments about Whirlpool Gold Black French Door Bottom Freezer Refrigerator:
I bought the 36 inch French Door Refrigerator about a month ago. It has a lot more space than my older refrigerator which was a side by side refrigerator-freezer. I was concerned at first with the loudness of the motor which I guess is due to the size and larger area to be cooled. Being a tall person, I was not thrilled about having to bend down to reach items in the freezer but it is okay. I especially like the section for whole pizzas. One recommendation for future models and they may already have noticed this. The drawer for cheese and other items - you have to open both doors to open this drawer. Two separate drawers may be better alternative.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
Comment on this review
from Vancouver, WA
I bought this refrigerator do to the fact we needed more capacity. I absolutely love it.
Ice maker issue and service lower rating
from Long Beach, CA
I bought this three years ago and have problems with the ice maker the entire time. We had it serviced four times in the first year. As a result, we ice trays in our freezer.
Bottom Line No, I would not recommend this to a friend
MONEY PIT - STAY AWAY
By Mandy the Mom
from NYM, MN
I bought this fridge 3 years ago and has been nothing but a headache for me. I've had so many service calls on this thing.... the last was a complete overhaul and I am right back to the same problems. Currently sitting with a warm freezer/no ice and a fridge at 46 degrees. I have 4 kids under 5 years old... this is a huge problem and since the fridge is no longer under warranty I have to have all the repairs to deem "unrepairable" (for replacement) out of my own pocket. I basically have to buy another fridge that I can't afford, and shouldn't be in this position with a reputable company in the first place. This thing has leaked so much on my floors that is is ruining my hardwood, maybe Whirlpool wants to pay for that?! Stand by your lemons and replace these things. They should be recalled! My neighbor has the same model and has lots of repairs on his too!!
Nothing but problems..
By Stressed Out
from Macomb, MI
We bought this fridge for the size and the looks but have had numerous problems. Got original in 2012. In less than a year had problems with the freezer not staying cold enough. They replaced a part. It got better for a while then same thing happened. They ended up replacing the fridge at one year old. New fridge was ok from 2013-July 2016. Now same thing is happening with this one. Repairman came out and replaced condenser and evaporator per repair bulletin. It started to get colder but freezer never got below 15 degrees. Now they have to come out again. I've had it! This is the third time in 4 years I've had to live out of coolers for 1-2 weeks or more. I've had to spend lots of money on ice and replacing some food. I will never buy Whirlpool again!
By nonsense question
from Chicago Illinois
I've had this refrigerator for 2 years, just as the warranty expired it started leaking water under the freezer door. None of the documents available tell me how the water line is runs so I can determine the source of the water. In addition to the water problem, this fridge is noisy and the water filters are ridiculously expensive $49.99 each and need to replace them 3 times a year!
from Columbus, OH
This refrigerator has been the worst and most expensive refrigerator I have owned, I had better luck with a Kenmore. I have had so many problems with this box, to list a few...The seals in the freezer leaking and needed replaced. The coolant leaking (which according to the repair man is prone to happening with this model), a 700.00 dollar repair. It barely keeps ice for our household of 3 on its "high" setting.The motor occasionally chatters like the exhaust on a car, by occasionally I mean several time for 6 months and than nothing for a while.Ice building up on the back top left corner (had this looked at a couple times)Now I am getting warm pockets in the refrigerator, which has me baffled. I dot. Understand how I have ice cold waters but warm milk...?I had a repair man tell me these refrigerators were, in his eyes, lemons and should all be replaced. They are all very problematic.I have a warranty, thank God, and have had all these fixed but once the warranty is up I will not throw anymore money at this!
how hard should it be to replace the filter
from Saskatoon, sk
Every now and then we try to replace the filter. We follow the directions... Super easy just shut off the water and turn the filter counterclockwise and it basically falls out in your hands. ??? Sure looks easy in the video. Maybe she can come get ours out as we sure get it to come out. I guess should have tried to get the original out before opening the package of the new filter so we could just return it. Our newer replacement fridge is now showing some frosting under the icemaker just like the last.That one cost us as we had to pay to send it to the shop and the movers wrecked our wall and door frame and told me where I could go. Oh, the only reason we have the same problem fridge....we had to use our "discounted ?" return amount towards another more expensive or same fridge... wanted money back and would just go elsewhere. Does whirlpool follow up at all on all these bad reviews? we are sure sorry we did not check this model out before purchasing.
from Greenwood, IN
I've owned this about 6 Months now and it works like a dream, Fresh water and ice always. Seems to make plenty of ice even when your using more than normal. Very glad I got it.
Excellent. I love it
from Miami, FL
When I open my new refrigerator I looks like I am in front of an stadium with all the lights and space shinning at me.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
Fill out the form below to request Better Price for this product.
Sign up for the latest information on new products, special offers, and savings opportunities at Abt and receive $25 off your next order of $250 or more.