Average Customer Reviews
Energy Star Rated - No
(based on 1023 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
Reviewed by 1023 customers
Displaying reviews 1-10
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Do Not Buy This
By Dissapointed Customer
from Phoenix, AZ
Comments about Whirlpool Gold Black French Door Bottom Freezer Refrigerator:
We have had this fridge for under 3 years and have made 4 service calls on it in that time. The last service, they informed us that the compressor and condenser are shot, and would not be worth replacing. The warranty would not cover the parts after 1 year. Similar priced models have 10 year compressor warranties and 5-7 year sealed parts warranties. The repair person also told us that this particular compressor and condenser are notorious for this.The alarm sound when the filter needs to be replaced is also unnecessarily loud and obnoxious. This fridge has been nothing but a headache since we purchased it. We are very disappointed as we had Whirlpool Gold appliances in our old home and never had a single problem.
Bottom Line No, I would not recommend this to a friend
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The Ice maker is loud and very slow, even with the "fast ice" option. The refrigerator is well lit and has lots of space.
Bottom Line Yes, I would recommend this to a friend
Many service calls
from Harrisonburg, Virginia
We have had our refrigerator for just slightly over 3 years. Within the first year we had problems with the temperature control screen and the ice maker. We ended up getting an extended warranty to help us cover a just out of warranty service. I am now on hold for the 4th service call about leaking water and a stream of water coming out of the ice maker when dispensing water. New software has been installed for ice maker and a crack in a line replaced. Still more left to do.
By Sam I am
from Merritt Island, FL
We expected more room and ease of access and it has exceeded our expectation. The lower freezer compartment provides more than enough space and the drawers are easily accessible. The solid drawers are much nicer than the commonly used wire racks. The provisions for taller items was also a significant feature. As a engineer, wish I knew what all the different noises were in the refrigeration cycle. However, the noise level is much less than our old model and the efficiency rating are exceeded.
from Renton Wa
I bought this unit a month ago. Works great. Set it up myself. The only issue that I had was getting it out of store demo mode. Directions in the manual were not accurate.
By nikki the dog
from Palm Beach Gardens
we bought it some time ago, and we are very happy
WORST Fridge EVER!!
from Fargo, ND
If I could give this whirlpool fridge a negative 100 stars I would. Right from the get go this fridge has been a total nightmare! When we were building our brand new home, the fridge was installed and we came to check out the appliances and realized water had leaked out all over the brand new floors and we had to spend another 500 dollars to have the floors fixed. Our builder thought that one of my boys (I have 3) had turned the water dispenser on and let the water run all over the floor. I thought that was weird but also didn't think a brand new beautiful fridge would do that. The nightmare continued over the next year and the year after that and so on and so forth. Water continued to leak out of it. It would make an unbeliveable loud sound just randomly. At one point it quit working completely. I had to go without a fridge for a few days while they took this piece of junk to a shop for repair. They would not replace it even after I repeatedly asked for a new one. WORST warranty ever! Whirlpool was unwilling to accept responsibility for their horrible fridge. It now has quit working yet again. We had to turn off the ice maker and the freezer had to be cleared out. Everything I had in the freezer had to be thrown away. We are buying a new fridge this weekend but I need to warn consumers to stay away from Whirlpool appliances. We are buying a Samsung. I wasn't surprised to see this piece of junk had been discontinued. What a NIGHTMARE!!! and total waste of money!!!!
(1 of 1 customers found this review helpful)
By Disapointed Joe
from Green Bay, WI
Only three years old and am repairing it again for the third time. I will end up replacing it at my cost - no more Whirlpool appliances for me.
from Peoria, Az
I bought this refrigerator because I have always loved Whirpool products for dependability and long duration. But I have had nothing but trouble with this one.
Love the room
from Palm coast Florida 32164
I bought this about two months ago and we love the quite and having ice again
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