Average Customer Reviews
Energy Star Rated - No
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(based on 957 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
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Reviewed by 957 customers
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Do not buy!
from Seattle, WA
Failed after 1 year and 3 months. Freezer unit is at 20-30 degrees and the repair guys say it happens to most of Whirlpool large units. Like the 29 cuft refrig, but can not stand the engineering quality that whirlpool has now. Repair men have been out 4 times and the unit still is not working properly. Do not buy!
Bottom Line No, I would not recommend this to a friend
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Comment on this review
Good internal space
By First Lady
from Palm Beach, FL
I bought this about 2 months ago. I find that indeed match my other appliances and has great internal space primarily on the top fridge area. The freezer (bottom) is divided in two and the top drawer seems a bit fragile and I am not too confident if the handles on the side are strong enough to hold too much frozen meats, etc.
Bottom Line Yes, I would recommend this to a friend
from Delta BC
We had some issue with ice on the frezer door and the doors not being leveled. We called and service came out immediately and resolved everything. I like the fridge very much.
TERRIBLE REFRIGERATOR, STAY AWAY FROM
bought this over 2 years ago and its broke down, now they want to throw replacement parts at the problem, which the repair mans tried and they don't work. do yourself a favor and avoid whirlpool products
Worst Refrigerator Ever
By Unhappy Customer
Total lemon. Ice maker drain plugged after 6 months, ice maker bucket completely rusted out after 18 months rendering the ice maker unusable and the final dagger: sealed system leak after 26 months leaving us with a dead refrigerator. This was the noisiest piece of junk from day one and finally bit the dust last week. Replaced with a Samsung and couldn't be happier.
By Big Tony
Fridge has lots of space with nice features. It is extremely loud 24/7 and even louder when the ice maker is filling up.
(1 of 2 customers found this review helpful)
16 months old & DEAD!!!
from Aurora, IL
Terrible from the very start. Repaired immediately after installation due to crack in water line caused water to rain down inside the frig. 5 months later, lost all food & had compressor and evaporator replaced on two different visits. Thought maybe it would finally work, but now 9 months after that (& past 1 year warranty), losing food again & currently holding at 50 degrees (vs set to 34). Called a local company for repair, and they won't even come out to touch it, based on what I have already told them. Can't believe I'm going to have to throw a 16 month old French door frig into the landfill! Oh - And doors never close well - pop open unless pressed firmly shut each time. And also: 1st of the numerous repair techs told us it's really a poor design to put the ice maker inside the refrigerator section as the two temperature zones are always fighting each other.
Not a fan
By Disappointed in Davis
from Davis, CA
I don't like that you need to open both doors to open the meat drawer. The bottom freezer seems smaller than my last fridge, which was traditional top freezer. Maybe it's the limitations of the drawers and compartments. No flexibility. It's just over 2 years old and already has water leak inside, which after three repair visits and $300, has not been fixed (pick repair companies carefully!). This model was a top pick from Consumer Reports, but it disappoints. Maybe the maintenance plans are worth it with these fancier models. Repairs are expensive.
Very Loud stay away
By Dissatisfied with Whilpools response
from Vancouver, WA
After the warranty of 12 months the frig failed completely. Had to replace the entire inner workings. Still very loud and can hear the buzzing at 60 feet away. I've spent almost $3K on this frig, it's functions well but is the absolute worst frig I've ever owned.
(1 of 1 customers found this review helpful)
Very pleased with my Whirlpool refrigerator
from Albuquerque, NM
I purchased the French Door Refrigerator made by Whirlpool will many added features. Everything has worked perfectly.
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