Average Customer Reviews
Energy Star Rated - No
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(based on 908 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
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(1 of 1 customers found this review helpful)
I m so unhappy that I bought Whirloop Refrigerator
I bought this two month ago. I m very unhappy with it and whirlpool. The Refrigerator stop work. I call Whirloop they told me to contact this bay appliance. He came out and look at it. Then order three parts. When the parts came he mad appointment for 3 OF JULY to install them. After he install them. He told me I would have to wait 24 hours.To see if it was FIX. I call him told him it was not fixed. He told me call to whirloop. So I did. They said he was just a part changer. They said to call Aries appliance. He came out look at it to diagnose the problem. He said to watch the refrigerator for 24 hour. Whatever he adjusted didn't work. I call them! They order to parts. I do not know when it will be fix. This has been going for five or six week. The Refrigerator was only about two months old. When it was not fix the first time. It should have been replaced with a new one. I figure it costing me about a 100 or more a day. And Whirioop dose not care what cost me. In time lost and money.
Bottom Line No, I would not recommend this to a friend
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By Diane the canvas girl
from Salisbury, MA
It certainly does the job. Not sure I like the French doors.in the way to put things on counter next to frig. Really like the automotive finish on the front. Freeze shelf squeaks when pulling out or pushing shut. Freezer Doesn't seem to hold that much.
(3 of 3 customers found this review helpful)
Got a Lemon, Whirlpool Does't Get It
from Corona, CA
I had troubles in firs few months, and it never worked well no matter what was tried.Leaking ice maker, No Ice and Warm Freezer, needed disconnecting and defrosting every couple months.Fried Compressor - ReplacedBad circulation in Evaporator - ReplacedNow very noisy with replaced components.After repair, continued problems with frost/ice build up around evaporator blocking drawers, now back to warm freezer and no ice within months. Now replacing Thermistor.Support was to "Try" in home fixing on a lemon. Ok, I get it, worth a try... but When I finally said enough is enough, just replace it, customer service is claiming it is now "out of warranty." I never had a year of good operation from this, and Whirlpool is not fully standing behind their product warranty. This is terrible. I feel like they played a delay game to gain leverage against a customer. Really? I should have been a bug early on, instead of being a nice guy. No wonder people are conditioned to become squeaky wheels. A worst experience with an appliance and company. Unbelievable!I found a few similar review examples like mine on-line with this model. Unacceptable design and behavior.
from Palm Coast, FL
There are so very many refrigerators on the market with similar features. And now there are also models focused on options for adjustability and customization. In the end, I decided on this product for the French doors and lower access freezer compartment. So far, it has been a great part of the new home.
Bottom Line Yes, I would recommend this to a friend
WORST refrigerator EVER!
from Seattle, WA
Not even 2 years old and it has been serviced 7-9 times due to major issues! Had to buy extra warranty plans, and it just broke again! Water leaking from the ceiling getting everything wet in frig, ice maker has half melted ice, and the compressor in the freezer has gone out twice...on a frig that is only a year and a half old! We had to buy a back up frig/freezer for the garage due to the frig not working randomly! Worst frig ever!
Best frig ever
I stsarted out with a 22cf I was looking for a great buy and I saw this for the size was awesome and the features are easy and fast to learn. My only complant is the ice maker is small even with fast ice settig it produces slow ice. I have so much space in my new frig it looks empty. Freezer space is a little small but everything fits. the lighting on this frig is awesome.......
Love this Refrigerator
By Mountain Homeowner
from New Castle, CO
A new refrigerator just about as great as a new car. We could not wait for our new fridge to arrive. We upgraded from a side by side and are thrilled we did. It's amazing the difference in storage space transitioning into the french door style. We also love the look of this fridge- very sleek and modern and have received several complements.
Extra capacity for food and flexible shelves.
By Kitty Kat
from Aiea, Hawaii
Not only does it look elegant, it is versatile and spacious. I love my new French Door Whirlpool that my mother bought the exact same model.
Repair after Repair after Repair
from Tampa, Florida
Not recommended at all. Love the features and the look, but this fridge is full of problems. Ice maker has been replaced twice, and still stops working. Have had repair techs out 7 times already. Water drips from the top all of the time and down the door, onto the floor. Freezer quit and there wasn't even a fix so tech jerry-rigged it. It has stopped working again… Lost more frozen foods, ice maker also not working again. The problems are constant. Not worth spending any of your money on. Look elsewhere ~ away from this headache of an appliance.
By Whoa Nelly
from Janesville, WI
Thank goodness we purchased the extended warranty. This Whirlpool refrigerator has been a "lemon" from the beginning. It was obviously put on the market before all the bugs were worked out of it. The ice maker quit working a few times. Then the freezer was malfunctioning. We had repairmen at our house so many times they are now coming to our family reunion! I'm afraid to say it's fixed.
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