Average Customer Reviews
Energy Star Rated - Yes
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(based on 578 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Best washer ever!
We had a need to stack and vent the dryer to the right. Whirlpool designs are great because this dryer can be pushed very close to the wall compared to other designs because of...Read complete review
We had a need to stack and vent the dryer to the right. Whirlpool designs are great because this dryer can be pushed very close to the wall compared to other designs because of the way you stack these. It's too much to explain but if you want to go as close to a wall as possible this unit design is fantastic. Now, this washer cleans clothing really well. I'm finding that you can wash huge amounts of clothing in a load. The other day I pulled out a tissue paper at the end of the cycle. I unfolded the tissue paper and it was completely whole. So I thought to myself is the clothing cleaning. But I know the clothing is cleaner than any other washer I have owned. I told my wife about it and her first statement was how does a machine that cleans clothing so well be as gentle as to be able to wash a Kleenex without destroying it???? Well Whirlpool's engineers (along with the help of Tide HE powder) have figured it out. OK. So, there you have it. If you want clean clothing accomplished in the most gentle manner, if you want to stack your front loaders as close to the back wall as possible, then if you buy this washer pair you have accomplished your task.
Most Liked Negative Review
Poor quality, even worse customer service
I have currently owned this washer for 3 months. After the first week of use the fabric softener dispenser quit working. No it does not need cleaned (1 week old), even tried...Read complete review
I have currently owned this washer for 3 months. After the first week of use the fabric softener dispenser quit working. No it does not need cleaned (1 week old), even tried using the softener diluted which still does not work. The softener tray remains filled with dilute softener after a wash, if no softener is used it is filled with water. Whirlpool has the WORST customer service I have encountered in my life. Yes they are independent companies but this is a reflection on Whirlpool itself for contracting with these idiots. First call (Platinum Factory Service) they just didn't show up. I wasted an entire day off of work waiting for them. Called and said that we didn't verify the appt when in fact we had. They rescheduled for the next week. Got a call the next week and was told that they were short staffed and a tech could not come until next week. Third call when someone finally showed up, a part in the dispenser tray was replaced. Fabric softener still does not work, Fourth call (A&E Factory Service) came out to the house, did not have appropriate parts to fix problem. Which leads me to the FIFTH SERVICE CALL today. They were supposed to be here between 8 and noon, called the company at 12:45 to see if they were coming, got disconnected. Called back again and was told the system is down, call back in 30 minutes. A well-designed washer should not stop working 1 week out of the store. Next step will be to have them come pick it up and get my money back. I will never buy a Whirlpool product again or spent this much $$$ on something that doesn't work and cannot be repaired. I'll save some cash and buy the old style top loader like in my previous home that lasted for 15 yrs and is still going. VERY DISAPPOINTED IN THIS PRODUCT
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Reviewed by 578 customers
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Just over a month into owning this machine, and it is absolutely fantastic! I love the amount of options available, each of which make my life sooo easy, and coat me less money with it being so energy efficient. i would recommend to anyone.
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I thought a washer was a washer ... boy was I wrong!
By Henry from Streetsville
from Mississauga, ON, Canada
My old washer died after 12 years and when looking for a washer I thought they were all the same. I chose based on availability, reputation, and price. I didn't even think I 'needed' the steam option. Turns out I was right on the first 3 and dead wrong on the last. The product was available, of course Whirlpool has a great reputation and the pricing was reasonable. What I didn't realize was what a great machine I was getting! First capacity ... at least another half load over my older front loader, second quiet smooth operation, ease of use (don't let the buttons fool you ... it's super easy to use), and lets not forget the steam - OMG I've never seen my kids socks so white. And for a challenge I washed a stained white garment that hasn't been worn in a while because I though the stain was set ... guess what now it's gone. Also the fan dry option is awesome for when I get the last load in at night ... it tumbles it with air periodically overnight and I'm ready to go the next morning with almost dry clothes and no musty smell whatsoever.
Bottom Line Yes, I would recommend this to a friend
from Normal, IL, United States
Extremely quiet, nice features great quality for the money
The washer looks awesome. It also contains many features, most of which I don't I will ever use. A simpler washing-cycle selection would have made this product ideal (at least for a person like me).
Very Pleased with This Product
from Sammamish, WA, United States
I bought this product 8 months ago and I've been totally delighted. I love all of the different settings including the steam and drying features. My laundry is cleaner and fresher than ever and I can easily customize my laundry based on the type of load which will make the items look new for a much longer period of time. I do wipe down the rubber gasket on the door after using and leave the door open as recommended.
great job cleaning
from Cincinnati, OH, United States
I purchased a front end loader when they first came out and was very unhappy with the cleanliness of my clothes. This washer does a great job cleaning and extracting water from clothes. It is also very quiet. I havent owned this machine for very long which is why I only gave it 4 stars.
from Lynnfield, MA, United States
I spend so much less time doing laundry and it's nice and quiet
from United States
Love love love. Clean and smelling great. Easy to understand and very quiet
from Camden, AR, United States
I bought this a month ago and I love it. I love all the great features. I enjoy doing laundry with my new washer. It's awesome.
IT'S GOING TO BLOW YOUR MIND
from Phoenix, AZ, United States
Never had such an efficient washing machine in my life. This and it's twin dryer are the perfect match. So many options. They are both amazing.
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