Average Customer Reviews
Energy Star Rated - No
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(based on 586 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Best washer ever!
We had a need to stack and vent the dryer to the right. Whirlpool designs are great because this dryer can be pushed very close to the wall compared to other designs because of...Read complete review
We had a need to stack and vent the dryer to the right. Whirlpool designs are great because this dryer can be pushed very close to the wall compared to other designs because of the way you stack these. It's too much to explain but if you want to go as close to a wall as possible this unit design is fantastic. Now, this washer cleans clothing really well. I'm finding that you can wash huge amounts of clothing in a load. The other day I pulled out a tissue paper at the end of the cycle. I unfolded the tissue paper and it was completely whole. So I thought to myself is the clothing cleaning. But I know the clothing is cleaner than any other washer I have owned. I told my wife about it and her first statement was how does a machine that cleans clothing so well be as gentle as to be able to wash a Kleenex without destroying it???? Well Whirlpool's engineers (along with the help of Tide HE powder) have figured it out. OK. So, there you have it. If you want clean clothing accomplished in the most gentle manner, if you want to stack your front loaders as close to the back wall as possible, then if you buy this washer pair you have accomplished your task.
Most Liked Negative Review
Poor quality, even worse customer service
I have currently owned this washer for 3 months. After the first week of use the fabric softener dispenser quit working. No it does not need cleaned (1 week old), even tried...Read complete review
I have currently owned this washer for 3 months. After the first week of use the fabric softener dispenser quit working. No it does not need cleaned (1 week old), even tried using the softener diluted which still does not work. The softener tray remains filled with dilute softener after a wash, if no softener is used it is filled with water. Whirlpool has the WORST customer service I have encountered in my life. Yes they are independent companies but this is a reflection on Whirlpool itself for contracting with these idiots. First call (Platinum Factory Service) they just didn't show up. I wasted an entire day off of work waiting for them. Called and said that we didn't verify the appt when in fact we had. They rescheduled for the next week. Got a call the next week and was told that they were short staffed and a tech could not come until next week. Third call when someone finally showed up, a part in the dispenser tray was replaced. Fabric softener still does not work, Fourth call (A&E Factory Service) came out to the house, did not have appropriate parts to fix problem. Which leads me to the FIFTH SERVICE CALL today. They were supposed to be here between 8 and noon, called the company at 12:45 to see if they were coming, got disconnected. Called back again and was told the system is down, call back in 30 minutes. A well-designed washer should not stop working 1 week out of the store. Next step will be to have them come pick it up and get my money back. I will never buy a Whirlpool product again or spent this much $$$ on something that doesn't work and cannot be repaired. I'll save some cash and buy the old style top loader like in my previous home that lasted for 15 yrs and is still going. VERY DISAPPOINTED IN THIS PRODUCT
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Reviewed by 586 customers
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By Mollies Mom
from Tunkhannock, PA, United States
To piggy-back on my review of the Dryer, it's my first matching set. I like knowing exactly how much time it will take for each load, and that I can adjust that time by picking alternate features. The dryness of the clothing when I take them out is impressive, Air drying my delicates takes hardly any time at all.. Also, my last washer beat up my clothes so much I couldn't get the wrinkles out. With this one there are hardly any wrinkles at all! I haven't tried all the features, yet.
Bottom Line Yes, I would recommend this to a friend
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Comment on this review
Lots of features to choose from
from Toronto, ON, Canada
We purchased our new washer 5 months ago and have loved it ever since! Laundry time is cut in half. The final spin cycle drys clothes so much that it takes half the drying time! The one thing you shouldn't do with this washer is wash rubber backed area rugs in them, eg. bathmats. I wish I had known that! The rubber backing clogged the pump and we needed a service call, they fixed the problem and everything is wonderful again. I wouldn't hesitate to recommend this product or buy again.
Whirlpool Duet Steam Front Load Washer
By Al Martha
from Western Massachusetts
This is our second Whrilpool. We had the same one (an older model) in our last home and we wanted to make sure we had the same product (newer model) on our new home. We are very happy that we purchased this product and were able to experience the newer model with so many new and better features. I would recommend this product very highly.
from Oakville, ON, Canada
I bought this washing machine a couple of months ago and I am so happy I did. This washer has it all - bells, whistles, and flashing lights. All the options keep the clothes clean and looking new. I actually look forward to doing the laundry!
from Richmond, VA, United States
We are very happy with this purchase. Machine works great and looks great. Very easy to use.
Easy to use!
from Ontario, Canada
I bought this 3 weeks ago and could not be happier! It is not only easy to use it has cleaned my clothes way better than our last top loader machine. Definitely a good value for a great product:)
So many great features, my second one. I love it!
By Deb B
from Madill, OK, United States
I had an earlier model of this washer (2004 model) with the matching dryer but the buyer of of our home when we sold in July this year, requested the set be added into the purchase deal. We agreed and I went right out and bought a new set for our new home. Before doing so, I did check out consumer websites of other brands and found that my whirlpools were at the top of the list as I expected. Other brands had trouble with balance and wobble. The new one and the previous I had never have had this issue. No leaks after 10 years, cleaned my clothes efficiently. The only issue with the old model was the rubber seal mildew before I learned to leave the door open when not in use. This is common with all brands. Whirlpool improved on my new rubber seal with a draining design to prevent, I assume the mildewing. Have had it two months now. Clean as the day I put it into operation. I love the light in the drum. No more clothes left in there stuck to the top or back of the drum when emptying. I can see them:) And the drying feature is way cool for tennis shoes etc. Things I will not put in the dryer, just need to air dry them. And I have to say the price is very fair for the quality of this product when you compare to other brands. Love love my new set!
I purchased this just over a month ago to replace a top loader and I am so happy I did! I love the features, colour(chrome), cleaner and dryer clothes, easy to use, and the sound level is less! I also love the chime that lets you know the cycle is complete!
Just over a month into owning this machine, and it is absolutely fantastic! I love the amount of options available, each of which make my life sooo easy, and coat me less money with it being so energy efficient. i would recommend to anyone.
I thought a washer was a washer ... boy was I wrong!
By Henry from Streetsville
from Mississauga, ON, Canada
My old washer died after 12 years and when looking for a washer I thought they were all the same. I chose based on availability, reputation, and price. I didn't even think I 'needed' the steam option. Turns out I was right on the first 3 and dead wrong on the last. The product was available, of course Whirlpool has a great reputation and the pricing was reasonable. What I didn't realize was what a great machine I was getting! First capacity ... at least another half load over my older front loader, second quiet smooth operation, ease of use (don't let the buttons fool you ... it's super easy to use), and lets not forget the steam - OMG I've never seen my kids socks so white. And for a challenge I washed a stained white garment that hasn't been worn in a while because I though the stain was set ... guess what now it's gone. Also the fan dry option is awesome for when I get the last load in at night ... it tumbles it with air periodically overnight and I'm ready to go the next morning with almost dry clothes and no musty smell whatsoever.
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