Average Customer Reviews
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(based on 149 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid, beautiful, modern fridge with a couple of design hiccups
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual...Read complete review
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual appeal with all of its matching counterparts in our kitchen. The fridge functions very well. It was easy to set up, and we've been running it on all of the default settings for a few months now with great results. Filters are easy to install/change, and it keeps a stable temperature with no hassles. The not so good: The noise factor. Since the ice maker and all of it's mechanical components are in the door, the cabinetry around the fridge doesn't provide any soundproofing like it would with a fridge that has the ice maker in the main freezer. The result is a pretty darn noisy process of pumping water to the maker and dropping cubes into the ice bin inside the freezer. Ice capacity. The freezer door doesn't have enough space for a larger ice bin, so this one is pretty small. If you have friends over for an evening of iced beverages, it would be wise to have a bag of ice on hand. There is the handy "fast ice" setting, where it lowers the freezer temperature for 24 hours so it can make ice faster. Even with that engaged, it doesn't take much to exceed the pace of ice production with just a few people dispensing regularly. Top shelf obstacle. In the refrigerator section, the top shelf is partially obstructed by the light housing. This makes it difficult to store tall things on the top shelf unless you lower it a notch and make it a super-tall shelf. Freezer light cover. The piece of plastic that covers the light in the freezer section doesn't quite fit right. It keeps falling off and is being stubborn about fitting into the slots that are supposed to secure it to the back of the freezer interior. Overall: Other than the few annoyances I listed above, I really like this fridge. It's appearance is the main selling point, as well as its performance and ease of use.
Most Liked Negative Review
This fridge comes up short as well as support
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are...Read complete review
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are unable to find as issue with the dispenser. We have plenty of pressure, but it literally takes 10+ seconds to fill an 8 oz glass. The Whirlpool in our rental house that is 8+ years old has 3-4X the water pressure! The fridge side feels tighter than our old one even though the size is about the same. It is also very loud and seems to have much longer run cycles than any fridge we have owned. We also are having issues with products freezing on the top two shelves. If we turn the temp down to keep items from freezing, the rest of the fridge does not seem quite cold enough. The dispenser panel is nice, clean, and modern. Overall, I would have thought by now Whirlpool could get it right. It is not a good time to go backward with engineering and design with foreign manufacturers working hard to overtake U.S. makers. Unfortunately, we are also disappointed with our dishwasher and range from the same suite of products.
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Reviewed by 149 customers
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from Trenton, OH, United States
Comments about Whirlpool Black Side-By-Side Refrigerator:
We love the size, plenty of storage. The exterior is beautiful and is the highlight of our kitchen. This is a five star side by side refrigerator!
Bottom Line Yes, I would recommend this to a friend
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from Cecil, MD
Brought this in Oct 2014, overall I like it, but the shelves I wish had more options for placement. Also couldn't see where the small (width and length) door shelf(?) goes. Ice maker is bit noisy.
from Lookout Mountain, GA, United States
I had my kitchen redone and purchased this to replace a 20 year old GE. I have to say the 20 year old GE was a better made refrigerator than this one. This one is poorly designed--not enough shelf options in fridge and in the freezer. Having shelves in the freezer rather than roll out baskets is not practical. Not everybody stores boxed foods. Having said that, most of the refrigerators I looked at were similar in that respect. This fridge doesn't seem to have enough space compared to my old GE; yet, they have the same cubic footage. Another thing is that the temperature in the fridge section seems to fluctuate too much. The best thing about it is the ice and water dispenser.
Bottom Line No, I would not recommend this to a friend
Overall this refrigerator is pretty good. I like the appearance and overall functionality. With that said, my refrigerator seems to make a weird clicking sound very frequently. The manual says it is most likely a valve opening and closing but given the frequency and varying lengths of time it makes the noises I doubt it.
Very hard to keep clean
from Grove City, PA, United States
We bought this set, not wanting stainless due to fingerprints and it's worse. Scratches so easily and shows every smudge
Beautiful inside and out
from Cape Coral, FL
Thank you so much for getting this right. I really appreciate all that Whirlpool had done.
New Improperly made Refrigerator
from Roanoke, Virginia, United States
I bought this refrigerator at a reduced price as "scratch and dented." While it has these, it also is improperly made. The doors are uneven, and I have to put extra pressure on it to make it shut.
By FF Ken
from Kissimmee, FL, United States
I bought a month ago and found that the ice maker cannot keep up with my family,very small cubes, the bin is 2/3 the size of my old refidgerator and its way to slow in making ice. The shelf's do not adjust.
I have always owned Whirlpool appliances and this refrigerator did not disappoint. It is roomy and beautiful with the stainless handles.
from Kansas City, KS, United States
I purchased item a month ago and very pleased about this purchase! Highly recommend and delivery was fantastic!
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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