Average Customer Reviews
Energy Star Rated - No
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(based on 159 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid, beautiful, modern fridge with a couple of design hiccups
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual...Read complete review
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual appeal with all of its matching counterparts in our kitchen. The fridge functions very well. It was easy to set up, and we've been running it on all of the default settings for a few months now with great results. Filters are easy to install/change, and it keeps a stable temperature with no hassles. The not so good: The noise factor. Since the ice maker and all of it's mechanical components are in the door, the cabinetry around the fridge doesn't provide any soundproofing like it would with a fridge that has the ice maker in the main freezer. The result is a pretty darn noisy process of pumping water to the maker and dropping cubes into the ice bin inside the freezer. Ice capacity. The freezer door doesn't have enough space for a larger ice bin, so this one is pretty small. If you have friends over for an evening of iced beverages, it would be wise to have a bag of ice on hand. There is the handy "fast ice" setting, where it lowers the freezer temperature for 24 hours so it can make ice faster. Even with that engaged, it doesn't take much to exceed the pace of ice production with just a few people dispensing regularly. Top shelf obstacle. In the refrigerator section, the top shelf is partially obstructed by the light housing. This makes it difficult to store tall things on the top shelf unless you lower it a notch and make it a super-tall shelf. Freezer light cover. The piece of plastic that covers the light in the freezer section doesn't quite fit right. It keeps falling off and is being stubborn about fitting into the slots that are supposed to secure it to the back of the freezer interior. Overall: Other than the few annoyances I listed above, I really like this fridge. It's appearance is the main selling point, as well as its performance and ease of use.
Most Liked Negative Review
This fridge comes up short as well as support
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are...Read complete review
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are unable to find as issue with the dispenser. We have plenty of pressure, but it literally takes 10+ seconds to fill an 8 oz glass. The Whirlpool in our rental house that is 8+ years old has 3-4X the water pressure! The fridge side feels tighter than our old one even though the size is about the same. It is also very loud and seems to have much longer run cycles than any fridge we have owned. We also are having issues with products freezing on the top two shelves. If we turn the temp down to keep items from freezing, the rest of the fridge does not seem quite cold enough. The dispenser panel is nice, clean, and modern. Overall, I would have thought by now Whirlpool could get it right. It is not a good time to go backward with engineering and design with foreign manufacturers working hard to overtake U.S. makers. Unfortunately, we are also disappointed with our dishwasher and range from the same suite of products.
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Reviewed by 159 customers
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Stylish Mirror Finish
from Milwaukee, WI, United States
Comments about Whirlpool Black Side-By-Side Refrigerator:
We have been using this fridge for a few months now and love it. The size is very good with enough features to get the job done. The only thing it's missing is a covered dairy shelf on fridge side. The Black Ice look is great!
Bottom Line Yes, I would recommend this to a friend
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from Kalamazoo, MI, United States
The exterior looks very nice with the stainless handle. You can use it in a kitchen with other stainless appliances. The ice maker is not working properly as it builds up with ice/snow and can't be dispensed and doesn't taste good. Also the drinking water will not get cold. Service is coming out next week to look at. Hopefully it will be fixed.
Goods & Bads
from Cleveland, OH, United States
I bought this fridge a month ago & I do love it. I don't like the spacing options between shelving & I wish the freezer came with one more shelf.
Love the features!
from Colorado, United States
We purchased this about 5 months ago and we could not be more happier! The features are amazing!
Monster fridge -- awesome
Damaged on delivery but the size and functionality is great.
Lots of room
from South Carolina, United States
Love the size and configuration of this fridge. Only negative is the size of the ice and the size of the ice storage container. I bought the whirlpool because the ice maker was space saver it bit the ice container is small as are the cubes
from MS, United States
Roomy! Sleek! Great layout! Easy to use touch panel settings!
from Memphis, TN, United States
I bought this refrigerator a couple of months ago and my family loves it! It has ample space for everything! It's very easy to keep clean and has a very sleek appeal! Love, Love, Love it! Highly recommend !
from Crestview, FL, United States
I bought the fridge 8 months ago. The in the door ice maker is a great space saver. The refrigerator looks awesome in my kitchen.
Poor use of resources.
By JOE 485
from North Port, FL, United States
We have had the product for about a month now and find the following: I am amazed to find that you have an energy rating while requiring to run the water every time that you use it and discard the water to arrive at cool water. The repair service explained where the line runs near and through the coil and motor without insulation thus causing this problem. The ice maker is noisy much more than our previous model by Sears that also had cold water at the outset.. The box is larger and is an extra feature.
Bottom Line No, I would not recommend this to a friend
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