Average Customer Reviews
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(based on 133 reviews)
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Most Liked Positive Review
Solid, beautiful, modern fridge with a couple of design hiccups
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual...Read complete review
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual appeal with all of its matching counterparts in our kitchen. The fridge functions very well. It was easy to set up, and we've been running it on all of the default settings for a few months now with great results. Filters are easy to install/change, and it keeps a stable temperature with no hassles. The not so good: The noise factor. Since the ice maker and all of it's mechanical components are in the door, the cabinetry around the fridge doesn't provide any soundproofing like it would with a fridge that has the ice maker in the main freezer. The result is a pretty darn noisy process of pumping water to the maker and dropping cubes into the ice bin inside the freezer. Ice capacity. The freezer door doesn't have enough space for a larger ice bin, so this one is pretty small. If you have friends over for an evening of iced beverages, it would be wise to have a bag of ice on hand. There is the handy "fast ice" setting, where it lowers the freezer temperature for 24 hours so it can make ice faster. Even with that engaged, it doesn't take much to exceed the pace of ice production with just a few people dispensing regularly. Top shelf obstacle. In the refrigerator section, the top shelf is partially obstructed by the light housing. This makes it difficult to store tall things on the top shelf unless you lower it a notch and make it a super-tall shelf. Freezer light cover. The piece of plastic that covers the light in the freezer section doesn't quite fit right. It keeps falling off and is being stubborn about fitting into the slots that are supposed to secure it to the back of the freezer interior. Overall: Other than the few annoyances I listed above, I really like this fridge. It's appearance is the main selling point, as well as its performance and ease of use.
Most Liked Negative Review
This fridge comes up short as well as support
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are...Read complete review
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are unable to find as issue with the dispenser. We have plenty of pressure, but it literally takes 10+ seconds to fill an 8 oz glass. The Whirlpool in our rental house that is 8+ years old has 3-4X the water pressure! The fridge side feels tighter than our old one even though the size is about the same. It is also very loud and seems to have much longer run cycles than any fridge we have owned. We also are having issues with products freezing on the top two shelves. If we turn the temp down to keep items from freezing, the rest of the fridge does not seem quite cold enough. The dispenser panel is nice, clean, and modern. Overall, I would have thought by now Whirlpool could get it right. It is not a good time to go backward with engineering and design with foreign manufacturers working hard to overtake U.S. makers. Unfortunately, we are also disappointed with our dishwasher and range from the same suite of products.
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Reviewed by 133 customers
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Great fridge for the price
By Lee K
from Missouri, United States
Comments about Whirlpool Black Side-By-Side Refrigerator:
I have only had the fridge for 4 months but so far I really like it. Looks good, quite, good amount of space. If I had to change anything it would be better shelf drawer adjustment or arrangement. Also the water does bit come out very cold and there is no adjustment for it.
Bottom Line Yes, I would recommend this to a friend
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I have bought Whirlpool appliances for over 30 years and have had excellent service from them. This refrigerator has been a big let down. It keeps items cool. That's about all I can say for it. The cool water dispenser works poorly, the ice maker is slow, and most of all, the machine is noisy. It has a loud mechanism that whirs and makes noises at various times.
Bottom Line No, I would not recommend this to a friend
Love our new Whirlpool
from Jacksonville, FL, United States
We love our new Whirlpool side by side and the only thing wrong is the door on the refrigerator side creaks when opening or closing.
from Michigan, United States
The refrigerator is a good value and has all the features necessary as well as enough room. The ice maker is a little loud compared to our last refrigerator.
If I had looked closer!
from Central Fla
My wife and I are impressed with the overall appearance of the unit, and it has worked properly since we purchased it several months ago, there are a few features which I now find disappointing. 1- The top shelf-- while it looks tall enough to hold a gallon jug of liquids- But the light appears to be an after-thought and gets in the way of storing taller containers- No the shelf is not properly adjustable. 2- Door shelves-- several interesting features- They are "al"l not interchangeable, and there are not enough selections of adjustment brackets built into the door. Almost seems like not much forethought went into this feature. 3-The ice maker is slow and storage capacity is small- not a big problem, but something I happened to notice. The fast ice feature does not overcome this concern. 4- Mobility-- Many people like to pull the refrig away from the wall ( a couple times a year) and clean out the dust-- not an easy thing to do ! 5-The door open light ! Gimmick? If I were to notice that small dim red light, I would surely notice that the door is open. This feature does not hurt anything but is not a help either... Overall your product has an excellent outward appearance, keeps our food cold and fresh and will operate properly for years to come. We just wish a little more thought was given to the interior design/ layout
Way better than the unit just below it!
from Cedar Springs, MI, United States
This is a replacement for the same model, only one step up. This unit has been working just great right out of the gate. The upgrade includes stainless steel handles, and a freshness filter. It produces ice very quickly, but just barely keeps up with parties. Suggest that you start a zip loc bag before your next party to help keep up...day to day...it keeps up with demand.
from Hooper, UT, United States
I bought this fridge when they first came out about 2 years ago. We redid the kitchen and wanted to update it. When we build the house 31 years ago we had a whirlpool and its still working in the garage to this day, so they are build the LAST. I hadn't had the new fridge 2 weeks and the ice maker when out. Well in the 2 years that I had it, it went out 6 times, each time they replace the ice maker for free. On the seven time I said I want a new fridge, just like it, cause this one must be a lemon. The store gave me a new one and I haven't had any problems at all and I love it...... Whirlpool makes a great product and they stand behind it, which is something you do see anymore.......
lots of room
from New Castle, DE, United States
Bought this after hunting for one has really good features and lots of room. Great purchase
The Cadillac of Refridgerators
from Pierson, Iowa, United States
I like the night light feature that's in the door and the temperature control setting that's also in the door. This refrigerator unloads it's ice twice as fast compared to the one it replaced. With Whirlpools quality, I'm sure to enjoy this appliance for years to come.
from Tampa, FL, United States
After careful review we settled on this refrigerator. It took a couple of days to begin cooling but since then we have had no issues. The in door ice maker gives us plenty of room in the freezer. And the digital display is the perfect modern touch in our kitchen. We have had this for over a month and we love it!
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