Average Customer Reviews
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(based on 139 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid, beautiful, modern fridge with a couple of design hiccups
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual...Read complete review
The good: First of all, this fridge looks really good. We have the Black Ice style, which is glossy black with brushed steel appointments. Very sharp, and it has a striking visual appeal with all of its matching counterparts in our kitchen. The fridge functions very well. It was easy to set up, and we've been running it on all of the default settings for a few months now with great results. Filters are easy to install/change, and it keeps a stable temperature with no hassles. The not so good: The noise factor. Since the ice maker and all of it's mechanical components are in the door, the cabinetry around the fridge doesn't provide any soundproofing like it would with a fridge that has the ice maker in the main freezer. The result is a pretty darn noisy process of pumping water to the maker and dropping cubes into the ice bin inside the freezer. Ice capacity. The freezer door doesn't have enough space for a larger ice bin, so this one is pretty small. If you have friends over for an evening of iced beverages, it would be wise to have a bag of ice on hand. There is the handy "fast ice" setting, where it lowers the freezer temperature for 24 hours so it can make ice faster. Even with that engaged, it doesn't take much to exceed the pace of ice production with just a few people dispensing regularly. Top shelf obstacle. In the refrigerator section, the top shelf is partially obstructed by the light housing. This makes it difficult to store tall things on the top shelf unless you lower it a notch and make it a super-tall shelf. Freezer light cover. The piece of plastic that covers the light in the freezer section doesn't quite fit right. It keeps falling off and is being stubborn about fitting into the slots that are supposed to secure it to the back of the freezer interior. Overall: Other than the few annoyances I listed above, I really like this fridge. It's appearance is the main selling point, as well as its performance and ease of use.
Most Liked Negative Review
This fridge comes up short as well as support
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are...Read complete review
We were very excited to receive this new model in "White Ice." Unfortunately, the water dispenser is very weak and the warranty department wants to charge us if they are unable to find as issue with the dispenser. We have plenty of pressure, but it literally takes 10+ seconds to fill an 8 oz glass. The Whirlpool in our rental house that is 8+ years old has 3-4X the water pressure! The fridge side feels tighter than our old one even though the size is about the same. It is also very loud and seems to have much longer run cycles than any fridge we have owned. We also are having issues with products freezing on the top two shelves. If we turn the temp down to keep items from freezing, the rest of the fridge does not seem quite cold enough. The dispenser panel is nice, clean, and modern. Overall, I would have thought by now Whirlpool could get it right. It is not a good time to go backward with engineering and design with foreign manufacturers working hard to overtake U.S. makers. Unfortunately, we are also disappointed with our dishwasher and range from the same suite of products.
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Reviewed by 139 customers
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from Boulder, CO, United States
Comments about Whirlpool Black Side-By-Side Refrigerator:
Bought a month ago. Gets job done. Noisy as other reviews had stated. Wish the doors were the texture of the sides. (Sides are textured, doors are smooth) Smooth doors scratch easily. Ice box could be bigger to hold more ice.
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Great Features But Makes Noises and Drips Water
from Addis, LA, United States
I bought this refrigerator 3 months ago and I really enjoyed my purchase at first. After about a month I started to notice water dripping from the compartment where my filter is and the refrigerator started making a knocking sound that lasts for well over a hour at a time. I had a service guy come out and he trouble shot and electronically reset the controls. He said the knocking noise was normal and should only last a minute or two at the most, but my refrigerator is still making this knocking noise and still lasting a hour or more. Also, for the drip where my filter is the guy thought the filter may just have a bad seal so he just removed the filter completely. This did not work and the slow drip is still happening. Needless to say I have the service guy scheduled to come out again to look at my refrigerator. I know whirlpool makes great products so I am sure this was just a needle in a haystack, but I just want to get my problems resolved. I do love the features and look of this refrigerator.
Bottom Line No, I would not recommend this to a friend
Such a smart Fridge!
from Fort Towson, OK
My new home came with new Whirlpool appliances and I ADORE my fridge. It looks complicated to operate but is really quite simple! I love the way it looks and it is so easy to clean. Thanks Whirlpool!!!!
Bottom Line Yes, I would recommend this to a friend
Love the look
Love the look in our new kitchen - Would recommend it to someone else.
from Gasport, NY, United States
Very nice... I have had it now for about 3 mos. So far very happy with the refrigerator. Love the ice and water in door. Still adjusting to fridge layout since its the first side by side I have purchased,
Well it keeps stuff cold
By Jon H
This is our first side by side- and the last. It runs fine. We just do not like the shelf layout- we have moved it around several times and we just do not think we can get much in it. It ice in the door takes up a lot of space in the freezer section. Frozen pizzas much be stood on edge to fit. You need a better way to adjust the ice and water in the door. The water is slow and not cold enough- the ice dispenses very slow and at an uneven rate. The thing is huge but it does not seem to hold as much as our old 19 cu ft.
Great fridge for the price
By Lee K
from Missouri, United States
I have only had the fridge for 4 months but so far I really like it. Looks good, quite, good amount of space. If I had to change anything it would be better shelf drawer adjustment or arrangement. Also the water does bit come out very cold and there is no adjustment for it.
I have bought Whirlpool appliances for over 30 years and have had excellent service from them. This refrigerator has been a big let down. It keeps items cool. That's about all I can say for it. The cool water dispenser works poorly, the ice maker is slow, and most of all, the machine is noisy. It has a loud mechanism that whirs and makes noises at various times.
Love our new Whirlpool
from Jacksonville, FL, United States
We love our new Whirlpool side by side and the only thing wrong is the door on the refrigerator side creaks when opening or closing.
from Michigan, United States
The refrigerator is a good value and has all the features necessary as well as enough room. The ice maker is a little loud compared to our last refrigerator.
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