Average Customer Reviews
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Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
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Reviewed by 999 customers
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from Columbus, OH
Comments about Whirlpool Gold Black French Door Bottom Freezer Refrigerator:
This refrigerator has been the worst and most expensive refrigerator I have owned, I had better luck with a Kenmore. I have had so many problems with this box, to list a few...The seals in the freezer leaking and needed replaced. The coolant leaking (which according to the repair man is prone to happening with this model), a 700.00 dollar repair. It barely keeps ice for our household of 3 on its "high" setting.The motor occasionally chatters like the exhaust on a car, by occasionally I mean several time for 6 months and than nothing for a while.Ice building up on the back top left corner (had this looked at a couple times)Now I am getting warm pockets in the refrigerator, which has me baffled. I dot. Understand how I have ice cold waters but warm milk...?I had a repair man tell me these refrigerators were, in his eyes, lemons and should all be replaced. They are all very problematic.I have a warranty, thank God, and have had all these fixed but once the warranty is up I will not throw anymore money at this!
Bottom Line No, I would not recommend this to a friend
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how hard should it be to replace the filter
from Saskatoon, sk
Every now and then we try to replace the filter. We follow the directions... Super easy just shut off the water and turn the filter counterclockwise and it basically falls out in your hands. ??? Sure looks easy in the video. Maybe she can come get ours out as we sure get it to come out. I guess should have tried to get the original out before opening the package of the new filter so we could just return it. Our newer replacement fridge is now showing some frosting under the icemaker just like the last.That one cost us as we had to pay to send it to the shop and the movers wrecked our wall and door frame and told me where I could go. Oh, the only reason we have the same problem fridge....we had to use our "discounted ?" return amount towards another more expensive or same fridge... wanted money back and would just go elsewhere. Does whirlpool follow up at all on all these bad reviews? we are sure sorry we did not check this model out before purchasing.
from Greenwood, IN
I've owned this about 6 Months now and it works like a dream, Fresh water and ice always. Seems to make plenty of ice even when your using more than normal. Very glad I got it.
Bottom Line Yes, I would recommend this to a friend
Excellent. I love it
from Miami, FL
When I open my new refrigerator I looks like I am in front of an stadium with all the lights and space shinning at me.
By Terry the Bearman
from Clev. Tn.
We bought this whirlpool gold over a week ago and we love it.
I love how big and spacious it is.
from MIlwaukee, WI
It's very easy to use
Lots Of Space
from Ontario, Canada
We have had this Fridge for 3 weeks and it is great. The only issue i have with it is that the dairy/cheese drawer has to have both doors open to be able to pull out the drawer. It should have been made into 2 or 3 drawers so you only have to open one door.
(1 of 1 customers found this review helpful)
DO NOT BUY THIS
I bought this refrigerator 4 yrs ago. It failed in the first 6 months. We had a service engineer come out and he told us that this was first generation dual evaporator design and that whirlpool knew there were design flaws and went and marketed anyway. Whirlpool ordered a spare evaporator and they fixed it at their expense. Then the electronic panel on the bottom drawer failed. We did not report it.Then the freezer failed. Whirlpool came in and fixed it. Last week The fridge failed. It is not cooling to 34F that I have set it at. This time I will probably have to pay. I am thinking of putting it in the trash and calling it a day. My older refrigerator ..a GE model is still running after 16+ yrs
Failing in three years
Poor product. Three times in 9 months I have had so much frost build up behind freezer that drawers will not shut. Doors tightened first time, new control plan next time. That failed in less than one month. Bought extended warranty through hhgregg. "Fast reliable service" means takes 8 days from first call to come, and another 8 days to get replacement part. Won't deal with either Whorlpool or hhgregg again. Lemon obviously. From other reviews, looks like it is my total loss.
Too Loud !
The refrigerator is ok.... but it makes to much noise when the compressor stars operating.At night or in quiet moments I can hear the noise in all the rooms of my home.Very annoying.
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