Average Customer Reviews
Energy Star Rated - No
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(based on 1711 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Love this fridge!
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad...Read complete review
I searched for months to find the perfect refrigerator. This is it! I read all the reviews on this site and took the chance that I could deal with any negatives and so glad I did. I have owned the black ice french door refrigerator for a month. I previously owned a side by side which did not hold enough food for a family of 6. I can now purchase a weeks worth of food with just one visit to the grocery. I just threw a party for 16 people and was able to fit ALL the food including a vegetable and fruit tray the day before. Saved me so much time the day of the party to not have to prepare those items last minute. The only complaint I could have is that a random piece of ice occasionally just falls out onto the floor. This happens once every few days and it's only one piece of ice. Easy solution...just pick it up and toss it. The look of this fridge is sleek and stylish. Wipes clean easily and is so shiny. The interior lights are great and plenty of drawer and door storage. I love the pizza slot in the freezer. What a great idea! I received so many compliments on this fridge. I couldn't be happier with my purchase and would definitely recommend to anyone looking for a new refrigerator.
Most Liked Negative Review
Ice and Condensation Issue - KNOWN PROBLEM
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation...Read complete review
We purchased our refrigerator in March and 3 months later we are having the same issues as the previous reviewer. We have ice forming in the back of the refrigerator and large amounts condensation where the ice bin joins the door of the refrigerator. Had the repair folks out, they say it's a gasket problem, there is a retro-fix by installing a heater and new gaskets in the back of the refrigerator. Interestingly enough, the repair person came to our house with a TEAM of 4 Whirlpool representatives and the Whirlpool representative told me this is a "known problem" with this refrigerator. In addition to this problem, the measured water feature isn't working either. You ask it to dispense 1 cup, it dispenses 1/2 a cup. Whirlpool team AND repair folks were stumped by this and are ordering another part to fix the problem. 3 months, 2 major problems.I am unhappy with any type of "retro-fix" on this $2500 refrigerator that is less than 4 months old. Whirlpool needs to make this right!
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Reviewed by 1711 customers
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So Disappointed. Lasted 2 years
from South Windsor, CT
We bought this refrigerator just over 2 years ago. It had all of the features we wanted, so we decided to splurge. About a year in the troubles began. We've had it serviced multiple times because the ice maker creates an ice dam in the back and because the freezer cooling line keeps springing a leak. It has now been declared unrepairable. I expected better from a Whirlpool. I'm so disappointed.
Bottom Line No, I would not recommend this to a friend
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36-inch French Door Refrigerator
from DOVER, PA
I BOUGHT THIS PRODUCT 16 MONTHS AGO, ICE MAKER QUIT , FREEZER QUIT COOLING, LOST FOOD. THE REPAIR MAN TOLD ME THE ORFICE THAT DISTRUBUTES FREON IS CLOGGED WHICH IS A KNOW PROBLEM AND THE NEW PART WILL MOST LIKLEY FAIL AGAIN DUE TO DESIGN ISSUE THAT WHIRLPOOL IS AWARE OF. READ ALOT OF REVIEWS AFTER THE FACT AND I SHOULD HAVE BOUGHT THE LG INSTEAD. THE SAD PART OF THIS IS, ABOUT 6 MONTHS AGO I HAD A SIMILAR PROBLEM BUT IT STRAIGHTENED OUT SO I NEVER CALLED.
Good, until warranty expires
Sealed system leak after 15 months. 3 months after the warranty expired. Whirlpool will not fix it even though I found literature stating the sealed system is covered for 5 years. I would not buy Whirlpool again since they seem to want my money for repairs and not as a future customer.
So much room
from Grand Rapids, MI, United States
I Love my new Whirlpool refrigerator, We always buy Whirlpool Brands, With the French doors it's so easy to see everything quick, The new style lights are great.
Bottom Line Yes, I would recommend this to a friend
Okay, not great
from Lincoln, NE, United States
We bought this fridge about 7 weeks ago. The water dispenser isn't good for smaller cups/glasses. My kids often spill water because of there is too much distance between the actual water dispenser and button you press your glass against. We also have to take extra care to make sure the fridge doors shut completely, and if either door is open, the ice maker doesn't work. Overall, I'd say we'll probably get what we paid for since we selected a less expensive French door model.
from Denver, CO, United States
I agonized for a week looking at different models. Every review I read had an issue with something. Finally advice from a friend, buy the features you like and be done. I had a Kitchen Aid for 20 years, it was still running, but I wanted a stainless appliance. So far I love my Whirlpool. Lots of room, lighting is great and drawer freezer is roomy. The people complaining about the ice maker being loud are somewhat valid, however, I don't use my ice dispenser every 10 minutes. The water dispenser doesn't do well for a narrow opening glass. But that does not stop me from recommending this fridge. I am confident Whirlpool will stand behind their product. Any complaint about it being noisy, my response is I don't sleep in my kitchen. Good product, happy camper
Tons of space!
from Greenfield, IN, United States
We purchased this refrigerator about a month ago and it has been great! I love the measure fill option on the water and the door alarm. The space is so valuable!!
Great looking fridge
By Joe R B
During start up the refrigerator would not cool, called the tech he came out trouble shot and found the problem ordered the parts with in a week the new parts where in stalled now the fridge cools greatOther then that we enjoy the fridge
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