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Totally Bummed; Keypad Failed; Returned
I REALLY wanted this microwave as we have a convection Micro in our vacation home. Unfortunately it only lasted 5 days before it started getting error codes. The only way to remove the error code is to climb up and unplug, wait 30 seconds and plug it back in, climb down, reset the clock and go back to what you were trying to do with it. This worked a few times and then the keypad stopped working at all. All of this happened in a 24-hour period around Xmas so poor timing all the way around for us :(..Then the lights and fan would randomly turn themselves on, including the light inside the unit.I want to say that Samsung Customer Service has been awesome, as was BB. It is just unfortunate that this product seems to have a keyboard "glitch" that needs to be addressed.Due to the random operation of the unit, I was advised by Samsung CSR to leave it unplugged while we wait for service and there was a delay in that service because it was now the week between Xmas and New Year's; no one's fault, just bad timing. Our return window was shrinking so we ended up uninstalling it (not as easy as we thought; 2 person job as it weighs 80 lbs) and returning it and ordering a standard OTR Samsung Micro without the convection. I am sure that I will want the convection in the future, but I will wait for the "first release kinks" to get worked out and check back.I want to say that it is a beautiful microwave, but I agree with another reviewer that the dial is not very user friendly, but you will get used to it. LOVE how it looks so I made sure that I have similar looks in the replacement (of course).Good luck to future buyers! Hope this works out better for you than it did for us! :)
Bottom Line No, I would not recommend this to a friend
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