Average Customer Reviews
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(based on 128 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great fridge, but...
Ordered this cabinet-depth refrigerator along with the matching dishwasher & over-the-range microwave. All the other appliances came in & were installed with no problem. The fridge, however, is another story....Read complete review
Ordered this cabinet-depth refrigerator along with the matching dishwasher & over-the-range microwave. All the other appliances came in & were installed with no problem. The fridge, however, is another story. It took 3 different units to finally get one that would operate properly. 1st one came in & was dented; nothing major (so I thought). A few days after delivery & set-up, it started making horrible noises while running. Called for service; in moving the fridge out, a rear wheel disintegrated. Repairman recommended I return it for an exchange. 2nd fridge arrived in worse shape than the 1st one. Hinges were bent so badly the doors fell off when opened. Delivery workers would not even take the fridge off the truck. Finally received a 3rd unit, and (knock on wood) this one seems to be doing o.k. Everyone really loves the design of the refrigerator, and the ease of loading & unloading food is great! Much easier to see what we have in this fridge! And this unit (the 3rd one) does run more quietly than our old Whirlpool side-by-side. I just hope this fridge will perform as well as our previous Whirlpool...but before accepting delivery on one, make sure you inspect it CAREFULLY. I have no idea at what point these fridges were being damaged/mishandled; but it's no fun dealing with 3 fridges in & out of the house during the hottest months of the year!!
Most Liked Negative Review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor...Read complete review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor turns but no ice comes out. No ice is being made; there is nothing in the ice receptacle. The icemaker has a sufficient water supply, and the in-door cold water source does work. The repair company that Whirlpool directed us to under warranty has had us defrost the refrigerator for 24 hours, and has ordered a new ice maker and infrared sensor, but then discovered that was not the problem. They are now ordering a new door for our unit, claiming the insulation in the freezer door is defective. It will be 6 more weeks before we find out if this solves the problem. If it does, we will have been without an icemaker for 3 months after purchasing this product. If it does not, it will be even longer. Do not buy this product.
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Reviewed by 128 customers
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from Austin, TX, United States
Comments about Whirlpool Gold Counter Depth White Side-By-Side Refrigerator:
I should be rewarded a replacement refrigerator for this model. It is a lemon and does not meet Whirlpool's product standards. refrigerator ice maker dispenses ice cube like a bomb and has to be manually turn off everyday. Refrigerator is not properly holding temperature in lower compartments. I am an owner of Whirlpool, stove, washer, dryer, and this lemon refrigerator. because of this lemon refrigerator we will not consider another whirlpool appliance purchase
Bottom Line No, I would not recommend this to a friend
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Nice refrigerator, but outside shiny black finish scratches
from Tucson, AZ, United States
This refrigerator could be perfect, but the black shiny finish is a disappointment. After the installer left, I wanted to wipe off the handprints left on the front of the refrigerator, so I could admire my new beautiful refrigerator, and to my dismay, after wiping the front with a soft cloth, it left scratches all over the front. It doesn't appear there is any way to remove these scratches and I am left with a refrigerator with scratches that make it look old
Bottom Line Yes, I would recommend this to a friend
By casa de K
from Cave Creek, AZ, United States
We bought Whirlpool because of the durability and reliability that the brand has. We love the look of it. We were worried about the ice making capabilities but it has kept up fine. The ice dropping can be a little loud but overall we love it.
Clean Modern Look
from Atlanta, GA, United States
It has been about three months since we got our new fridge and we love it. We got the white fridge to match the rest of the kitchen and it looks very modern with the smooth finish and led lights. there is plenty of space for a family of three, and its very quiet.
from Georgia, United States
Bought this as a replacement to a GE Profile counter-depth. Much more space efficient than the GE as we were able to get an additional 5 cu ft in the same spot in the kitchen. Ice maker in door allows for more freezer space although it is a bit noisier than our old ice maker. Family enjoys the measured fill feature on the in door water dispenser. Adjustable shelves and door bins make storing foods and condiments easy. Wish we'd had this refrigerator since we bought the house.
By Busy grandparents
from Janesville, WI
About Me Avid Cook
Comments about Whirlpool Counter Depth Monochromatic Side-By-Side Refrigerator:
68 5/8" available height under overhead cabinet and counter depth requirement limited our 24/25 cu. ft. fridge selection. We are most happy with the appliance we selected. It fits our location just like a "built-in". One minor concern is with Whirlpool's 37 degree recommended temperature setting for the refrigerator side. We have found this to be too low causing a few items to freeze. We have/ are experimenting with 38 degrees and 39 degrees F to determine the optimum temperature setting.
Service and delivery comments:
Arrived and installation completed during time window provided.Friendly and efficient installation and removal of old appliances.We are 1st time Abt customers and will definitely come back.We have already recommended Abt to friends in the market for new appliances.
better than I thought
from Frisco, TX, United States
I like this better than I thought I would. It has decent amount of room especially for being a counter depth.
(1 of 1 customers found this review helpful)
Hate, Hate, Hate
from Ohio, United States
brand new white ice gold fridge, ice maker does not work, refrigerator food freezes, drips water from indoor dispenser.woke up one morning to a flooded kitchen
from Aurora, IL, United States
Door does not close properly retailer where I purchased from says door needs more weight to level it off. That's the most ridiculous answer I ever heard retailer won't respond back
Everything I dreamed of!
from Daytona Beach, FL, United States
After a month of online/in-store research, I finally found the side-by-side that I wanted. I LOVE the abundant bright lighting and the inside door space is more than enough! The in-door ice maker is fabulous, fast and quiet. And I love the cool blue LED indicator feature that actually shows how many ounces of refreshingly cold, filtered water are being dispensed. I recommend Whirlpool any chance I get! FIVE STARS, no question!
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