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Most Liked Positive Review
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Most Liked Negative Review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor...Read complete review
The icemaker on our refrigerator has never worked. Immediately after installation over 4 weeks ago we noticed the icemaker was not working. When you push on the lever to obtain ice, the motor turns but no ice comes out. No ice is being made; there is nothing in the ice receptacle. The icemaker has a sufficient water supply, and the in-door cold water source does work. The repair company that Whirlpool directed us to under warranty has had us defrost the refrigerator for 24 hours, and has ordered a new ice maker and infrared sensor, but then discovered that was not the problem. They are now ordering a new door for our unit, claiming the insulation in the freezer door is defective. It will be 6 more weeks before we find out if this solves the problem. If it does, we will have been without an icemaker for 3 months after purchasing this product. If it does not, it will be even longer. Do not buy this product.
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Reviewed by 189 customers
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Ice maker has been a pure nightmare
from San Tan Valley, AZ, United States
Comments about Whirlpool Black Side-By-Side Refrigerator:
The freezer and refrigerator work great! Our ice maker on the other hand does not. We have had repair techs out to our house 4 times to fix the ice maker. Three of the service calls were due to the ice maker failing to make ice. The last service call was a bit scarier. I woke up to water leaking and pooling onto my kitchen floor. Luckily it had just run an ice making cycle, but the water did not turn off. I pulled the refrigerator out from the wall and shutoff the water supply. Just wondering if i had not woke up when i did, would my kitchen have been flooded? Would my walls and cabinets be covered for damage? The technician installed two shims on the door and said it was fixed. Lets hope so.
Bottom Line No, I would not recommend this to a friend
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By Don 1
from Ontario, NY, United States
We have had it about a month and are, so far, very pleased with the quietness, looks and performance of this refrigerator. I could not give five stars because we did not hook-up the water or ice since these were the most criticized areas in the reviews I read before purchasing.
Bottom Line Yes, I would recommend this to a friend
from Pembroke Pines, FL, United States
I fill very good with whirlpool appliances, as a Property Manager thi is the brand I suggest to my clients at the time they need to buy new appliances for investment properties. I have steins stills range, microwave refrigerator and dishwasher, and there are Ba very good products.
Love the White Ice
from Salem, UT
It has been quite awhile since I've purchased appliances, but I've never been told that I have to "break-in" the refrigerator. I've had 2 separate service companies come to my home because the doors do not line up correctly. The gasket around the freezer door is "smashed tight", but not on the refrigerator door. I was told that once the fridge is "broken-in", the gasket on the fridge door will eventually "smash tighter", therefore the doors will be even. One service company said I was lucky I didn't have slate floors because that would make it worse. Well, the last fridge I bought was put on a slate floor and we never had this problem with having to "break-in" the refrigerator so the doors would be even. They were even to begin with.
Don't buy it!
from Maryland, United States
Delivered January 12th 2015 and have already had two service calls on the icemaker. Service technicians can't find the problem. Icemaker has been changed out, pressure checked and valve changed. Unit shoots water in the freezer freezing up everything. It's going back to the store.
counter depth refrig/freezer aligns with the cabinets; not bulging into the room as regular ones
By Central Florida
from Florida, United States
Selected because it's counter depth; largest capacity available. Quieter than our previous counter depth unit.
from Cleveland, OH, United States
I bought this refrigerator early December when my other one died. I had been looking to replace it earlier in the year. I had a space constraint. I love the brightness & the ability to put larger items (milk) in the door. I also like the ice maker in the door of the freezer which opens more space for frozen foods.
from Clovis, CA
Nice lines to this refrigerator. For the two of us it is adequate not sure if it would be for a family.
All I need
from Beverly, MA, United States
This the machine I was looking for. It is a good size for a counter depth refridge. It came in white. The water/ ice dispenser is great.
Excellent Counter Depth
from Delray Beach, FL
This fridge works well with my remodel. I like the flexibility of the shelfs & storage bins. The ice maker has metal blades. My last fridge had plastic ones that cracked in less than three years. The width and space of both the freezer and refrigeratation sides are good. The doors open wide. Glad I putchased.
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