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Reviewed by 8 customers
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Rack Rail Assemblies Keep Failing
Comments about KitchenAid Superba Series EQ Stainless Steel Dishwasher:
We bought this in late 2013. Earlier this year, the right upper rail assembly (the part that holds the rack into the dishwasher) starting spewing out metal ball bearings. It seems the plastic piece that holds them in place was disintegrating (see photo, this shouldn't be visible). We had the repair company replace it. Last week, the same thing happened on the other side. When I called KitchenAid and the extended warranty company (tried both), I was told this is considered a "consumable" part and I could fix it myself. Sure, if I am good at pulling out and reinstalling my built-in dishwasher... This is a big hassle as it cannot be easily fixed. Required an expensive service call. Our fear is that this will happen repeatedly.
Bottom Line No, I would not recommend this to a friend
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Dissapointed in KitchenAid
from Littleton Colorado
I purchased the Kitchen Aid model KUDE48FXWHO. I can honestly say it has been the WORST appliance purchase in my history. Not only that but I have called Customer Service and talked with over 7 people in the last 2 weeks "on hold roughly 30 minutes each call" and not 1 customer service member followed up for me. So disapointed in Kitchen-aid and how they DO NOT stand behind their product! frown emoticon
from Palmer, Alaska
I hadn't bought a new dishwasher in 15 years and am so impressed with the quietness, new features and sleek look of my new KitchenAid Architect Series II.
Bottom Line Yes, I would recommend this to a friend
DONT BUY IT! they leak and Kitchen Aid knew it
By never again Kitchenaid!
from Vancouver, BC
We bought this model dishwasher along with an entire kitchen of Kitchenaid appliances for our brand new house.I turned around one day and all of a sudden my WHOLE kitchen was flooded from the dishwasher leaking. It took over 6 months and $80,000 to restore our brand new house. The plumber who re-installed all teh appliances "fixed" our dishwasher telling us It was one of the metal clamps on the shorter hose on the sump assembly that was defective. I called Kitchen aid to have one of their techs come out and look at the dishwasher to see what the exact problem was and he showed me an email they all received in 2012 stating that all these model and serial # dishwashers contained this completely defective part and gave them the new "replacemant" kit for people with these dishwashers AFTER their house had already flooded. As our dishwasher was just past the 2 year mark, they said that we had no warranty, was not going to even cover the cost of the new sump assembly( becasue you cant just replace the one hose of course!) They didn't care about oru situation at all. They have the worst custsomer care service and after talking to many plumbers, we have been told by most of them that they would never get Kitchenaid dishwashers!!
A Great Dishwasher
By Jeanne who hates to clean
About Me Casual Cook
Love the quiet of the machine when in operation. Dishes and glasses come out exceptionally clean.
Nice quiet dishwasher
About Me Avid Cook
It cleans well and is extremely quiet. Racks are nice and tilt glasses so they dry completely. What else do you need?
By Appliance junkie
The separator for the utensils is the absolute worst design. It doesn't stay put when you pull the utensils out and the slots are not sized well. My last Kitchen Aid had a much better one but the cleaning on it wasn't so great. But the good thing is you can take them off and use the basket without it. It is the quietest thing around and cleans quite well. I've been testing how well it will get dried on food off and I'm pretty pleased. I don't know if any machine will get tons of gunk off but I feel this one has performed well in mild and moderate amounts of food. Did I say it is quiet! Really I can't tell if it's running unless I feel the front of it!
so far so good
from Vernon Hills, IL
Don't even notice when it is on, extremely quiet. Very long wash cycle for most settings. The prowash does a great job, have to rinse off dishes in other cycles.
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