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Reviewed by 9 customers
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Top Rack Bracket Fragmented In 9 Months
from Parker, CO
Comments about KitchenAid Superba Series Stainless Steel Built-In Dishwasher:
Plastic top rack bracket fragmented in nine months from purchase, sending plastic fragments into the interior works of the dishwasher triggering further damage. Think that's covered under warranty? Think again! Several hundred dollars later, will not be buying KitchenAid ever again!
Bottom Line No, I would not recommend this to a friend
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from Brandon, MB, Canada
Works well, takes off heavy grime or food, it's quiet good features
Bottom Line Yes, I would recommend this to a friend
A disaster from day one
from Los Altos CA
After owning a KitchenAid dishwasher for 10 years, I automatically replaced my old one with a new model. It never cleaned the dishes properly. After many visits from authorized repair people, each of whom had a different excuse for why I was not operating the machine properly (too much detergent, water not preheated, water too hard, and on and on...), the dishwasher was out of warrantee and I was stuck with it. After two years, the expensive-to-replace pump failed and I decided to replace this lemon with a dishwasher half the price, which worked perfectly. I will never spend the money on a KitchenAid product again.
Happy with performance but not quality
from Pittsburgh, PA, United States
I bought this dishwasher in less than 2 years ago. Top rack adjusters are faulty and plastic tabs break without warning. I had a full rack of glassware when rack fell! I phoned my local service company where I bought the dishwasher and without me even telling them the brand, they asked "Is it a Whirlpool/KitchenAid?" I was told that they get at least 3-4 calls a week with this same thing happening and same part. I bought the replacement part for each side...cost over $80. Prior to this, I was happy with the performance of the dishwasher. This dishwasher was expensive and I expect better quality. I don't expect to never have to maintain my appliance but I expected to get more years out of this before having to buy parts. Under 2 years??!!! Conveniently just out of the 1 year Warranty. Buyer Beware - if you buy this dishwasher, expect to have to purchase these parts every 1 to 1 1/2 years at roughly $80 for 2. I think that the company should invest in a redesign of this part if it is such a common occurrence or at the very least provide it at a lower cost - $80 for 2 plastic pieces!
(1 of 1 customers found this review helpful)
We really like this Dishwasher, BUT...
from Tempe, AZ, United States
We have had this machine for 2 1/2 years now. My wife and I did quite a bit of research before purchasing this machine and it paid off. We live in a very hard water area and when we ran across this machine we both said, "Problem solved." Our dishes previous to this machine always came out looking hazy. There was a white mineral film over everything, regardless of the detergent or spot removing agents used. This machine cured the problem. Until... We had the machine worked on because the little status display above the handle slipped down. We had no idea what status the machine was in. Well as it turns out, the company that was sent out to repair the display said they could only replace the whole controller. It seemed odd to me that you would replace a $500 controller just for the $.25 bezel. My gut felling was correct. After the repair, the dishwasher was totally inoperative. They put in the wrong part. They said it would take a week for the correct one. Now folks, it doesn't take a week to get around the world. I called Kitchen Aid directly and they had some one to my home the next day. They replaced the part and we were up and running again. Unfortunately, the bezel has slipped again. This bezel has words printed on it, that sits over a panel of lights that light up the word and it tells you the status. Now it seems petty, but really, with the technology in this machine, you would think that Kitchen Aid would get this part right. I would really like to see what the RED, BLUE and GREEN lights mean.
(6 of 7 customers found this review helpful)
Happy with my choice of this product.
from Georgia, USA
This dishwasher does a superb job of cleaning dishes. My crusty casserole dishes are completely clean even without using the pot-scrubber feature. I use the heated drying feature and everything is completely dry. I don't rinse my dishes before loading, no need to. It holds a very big load, too. Even my tall glasses that I always had to hand wash before.When minor design changes are made I would recommend making the handle for the silverware tray curved or rounded because water will lay on the flat handle. I just soak the water up with a sponge before unloading.I researched for months before I purchased this dishwasher and I am happy with my choice.
(3 of 4 customers found this review helpful)
from Norman, Oklahoma
This is a great dishwasher. I have really hard water where I live and this dishwasher has solved all of my problems and made my glass wear sparkle. My dishwasher is a little over a year old and the wheels on the racks are beginning to squeek a bit. I feel like Kitchenaid needs to promote this dishwasher more. None of the major appliance box stores had this one and I went to a builders supply store and even then the salesperson did not think that Kitchenaid made a dishwasher with softner in it. I had done the research but many people just go to the nearest store and buy something. My son plans on purchasing one for his home in the near future. Great product. Let's keep manufacturing it.
(9 of 13 customers found this review helpful)
Poor quality construction
The wheels on the shelves are poorly made and break easily. I have replaced two sets and machine less than 2 years old. This time I purchased a spare because I know this is going to continue happening.
(20 of 23 customers found this review helpful)
A great dishwasher
from Oakland, NJ
I love this dishwasher. It is extremely quiet and has a great water softener feature. I live in a town that has very hard water and all my dishes and glasses were stained with my old dishwasher. Now they come out crystal clear. What a great design feature. Thanks KitchenAid.
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