Average Customer Reviews
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(based on 248 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Easy to use and soooo easy to clean afterwards!!
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave...Read complete review
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave me. The part I like best is the clean up of this machine. First the dirty water tub is easy to pick up and pour out. Second all the lower scrubbing parts come off making it super easy to clean. It allows me to get every part off the machine and get all the pet hair out of it before putting it way for storeage again. I have had other systems by other brands in the past and they never had any of these features and the other brands would get so dirty looking I didn't want to touch them to clean.
Most Liked Negative Review
Kind of agree with CDFBattChiefs review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation...Read complete review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation video but I double checked that it was fastened and not loose. I got through half of my hallway and noticed that portion of the carpet I was cleaning was very damp with rows of solution striped across it. While the machine was opterating, I tilted the machine to check if the brush was moving and it was not. I also noticed that the dirty water tank was dry. No water was lifted from the carpet and the spinscrub brush was not rotating. I removed the brush and the dirty water tank, then replaced both, but the problem remained. During two of the instances that I turned the machine on and off to test if the brush was rotating, I heard that same sound you described. I heard a loud sound like the machine was sucking up a plastic bag. It sounded like a horn. At that time, I unplugged the machine and sat on the carpet - defeated. The rotating brush was the reason I chose this machine after researching several Bissell and Hoover options. So, I took the machine apart and reassembled it again. It was then that I realized the spinscrub brush was not allowing the nozzel to sit flat on the floor so I removed it. That alteration helped to allow the nozzel to sit in the right position and at least lift the water from the carpet - thus the dirty water tank started to fill. The problem still remains with the spinscrub brush. It just won't spin once it's attached. I phoned the help line (phone # on the back of the machine and as instructed in the introduction video) but they were closed. I phoned the store I purchased the machine from and they suggested I return the product for another one, indicating the machine might have been a faulty one. I suppose I will take the machine (20 minutes away) back to the store and chance this won't happen again. If it does, you will heard about it.
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Reviewed by 248 customers
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from West Islip, NY, United States
I received the Power Scrub Deluxe carpet cleaner a few days ago and decided to clean my carpet. I moved furniture, vacuumed the area, loaded up the machine and proceeded to clean the carpet. I made three passes and had to empty the dirt water tank when It seemed to be full. I emptied the tank, replaced it and proceeded to operate the carpet cleaner. When I hit the foot switch nothing happened. I checked the wall outlet, that was ok, So, I take out the manual and the only possible cause is blown cleaner fuse and the solution is "take to service center". After all the work, for preparation, and only able to clean very small area I'm very disappointed with this cleaner and were is there a service center in my area. Today is Saturday and I can't reach anyone at Hoover, because you're closed.
Bottom Line No, I would not recommend this to a friend
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(2 of 2 customers found this review helpful)
from Pittsburgh, PA, United States
I bought this on sale from Amazon, it arrived yesterday. I put it together and used it in my living room , just to try it out this morning. Let me just say it is just my husband and I and our German short hair. I vacuum 4 x week with dyson animal , have carpets cleaned professionally yearly, and use a shark duo monthly. I'm not a slob! (Or so I thought) OMGoodness, out of my clean looking 12x15 living room I have emptied the filthiest water I've ever seen! Not once but 3 times! My carpets are light beige I can't wait to get to the rest of them . This carpet looks brand new, bright and fluffy ,and it was practically dry to the touch. I'm really happy I bought this.
Bottom Line Yes, I would recommend this to a friend
Paid for itself in one use
from Ohio, United States
I got this on sale. The carpet cleaners were going to charge about $5 more than I paid for it. If you have kids, cats and dogs, you really need a carpet cleaner. It's too expensive to be paying someone every time you have a mistake. I cleaned my hall runners, my wool rug and my living room carpet today. I used Simple Green instead of Hoover's solution because of the low VOCs and the safety factor for pets. It's got a two year warranty so I plan to save a lot of money versus professional carpet cleaners.
By Di Coff
from Sacramento, CA
I first purchased this product in January 2015. After 2 months of use, it started leaking and became unusable. It was under warranty and I took it to a service center specified by Hoover. After a month, the service center finally contacted me with a new (replacement) machine. Now 7 months later, the new (replacement) machine is doing the same thing as the previous machine, leaking all fluid straight down.
(1 of 1 customers found this review helpful)
Brushes also stopped after first use.
from Kennett Square, PA, United States
I guess I am in the same boat as the rest here. Bought it 10/22/15 , used it once for about 1 or 2 hours. Next day later tried to use it again and the brushes wont turn. If you set the unit on its back so the brushes are in the air they turn. If you take the brushes off they turn freely and the socket that drives the brushes turns BUT when there is the least amount of resistance against the brushes they wont turn. You can even place your hand on the brushes and they stop. After calling the service center and checking the filter and making sure the brushes are moving freely all they can say is take it to a service center. Brand new unit and now I got to take my time to drive it to the repair center. Doesn't instill a lot of confidence in the durability if Hoover. Next time I look for an item I'm probably going to thing twice about purchasing a Hoover... :( Will try to update if/when I find out the problem from the tech...
Brushes stopped spinning after just a few uses
from Fort Irwin, CA, United States
Bought this product on Amazon and worked well at first, now the brushes won't spin. I have only had this machine a few months
Defect in my machine
from Texas, United States
After assembling this product for use, I filled the tank with water and it leaked terribly with the setting on rinse. However it did not leak on the wash setting. This is a known defect which should have been fixed. Poor quality product when its broken out of the box.
scrubbing brushes not spinning and I've only used one other time
from Jeffersonville, IN
I just bought this model 2 months ago. I've used the machine once. I loved how it cleaned. I cleaned my machine very meticulously at the end of my use. However, I am giving it 1 star because now I pulled it out today to clean again but the brushes won't spin. I have used the troubleshooting guide. The filter inside the dirty water tank is clean, the filter behind the nozzle is clean, the brushes rotate freely when I spin it with my hand. Now the couple of hours I had to clean have been wasted. Even if I take it to a service center and have it fixed the hassle of dealing with it and losing the precious time that I had to clean is all wasted! I have to have my carpets cleaned this week and who knows how long it will take to get my unit fixed. I have 5 children and finding time to clean carpets can be difficult. Very frustrated that after one use and taking exceptional care of my cleaner that it won't work. I bought this unit hoping for ease of cleaning when I needed it right away and I am hugely disappointed.
No longer a Bissell girl :)
from Georgetown, SC 29440, United States
Let me start off by saying, FANTASTIC! I have always had a Bissell steam cleaner, I was extremely skeptical today when I purchased this machine. I told the man at sears that I would probably be bringing it back tomorrow, I was WRONG. This is the best steam cleaner I have ever owned, hands down. My carpets look, feels & smells better. I have three dogs that live inside and this exceeded my expectations. I was blown away at how quickly my carpets dried. I am so glad that I found this machine, way to go Hoover!!
Spin brush quit working.
I bought this 5 months ago and have used it 2 times.I went to use it yesterday and the spin brush would not work.I have had several Hoover carpet cleaners in the past and all worked fine.However,this one is horrible!!! I will not use another Hoover again!!
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