Average Customer Reviews
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(based on 208 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Easy to use and soooo easy to clean afterwards!!
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave...Read complete review
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave me. The part I like best is the clean up of this machine. First the dirty water tub is easy to pick up and pour out. Second all the lower scrubbing parts come off making it super easy to clean. It allows me to get every part off the machine and get all the pet hair out of it before putting it way for storeage again. I have had other systems by other brands in the past and they never had any of these features and the other brands would get so dirty looking I didn't want to touch them to clean.
Most Liked Negative Review
Kind of agree with CDFBattChiefs review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation...Read complete review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation video but I double checked that it was fastened and not loose. I got through half of my hallway and noticed that portion of the carpet I was cleaning was very damp with rows of solution striped across it. While the machine was opterating, I tilted the machine to check if the brush was moving and it was not. I also noticed that the dirty water tank was dry. No water was lifted from the carpet and the spinscrub brush was not rotating. I removed the brush and the dirty water tank, then replaced both, but the problem remained. During two of the instances that I turned the machine on and off to test if the brush was rotating, I heard that same sound you described. I heard a loud sound like the machine was sucking up a plastic bag. It sounded like a horn. At that time, I unplugged the machine and sat on the carpet - defeated. The rotating brush was the reason I chose this machine after researching several Bissell and Hoover options. So, I took the machine apart and reassembled it again. It was then that I realized the spinscrub brush was not allowing the nozzel to sit flat on the floor so I removed it. That alteration helped to allow the nozzel to sit in the right position and at least lift the water from the carpet - thus the dirty water tank started to fill. The problem still remains with the spinscrub brush. It just won't spin once it's attached. I phoned the help line (phone # on the back of the machine and as instructed in the introduction video) but they were closed. I phoned the store I purchased the machine from and they suggested I return the product for another one, indicating the machine might have been a faulty one. I suppose I will take the machine (20 minutes away) back to the store and chance this won't happen again. If it does, you will heard about it.
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Reviewed by 208 customers
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brushes not rotating
from Ohio, United States
I bought this at the end of March this year. Discovered today the brushes are no longer rotating. They are clean and spinning properly off of the machine. This my 3rd Hoover cleaner and I am highly disappointed after less than 4 months
Bottom Line No, I would not recommend this to a friend
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By Klean Freak
from Strathmore, CA, United States
I had a very unusual problem in that my dog had puppies in my bedroom. It was a mess! My old carpet cleaner just could not get my carpet clean. I was on the verge of laying new carpet when a friend told me about this machine. I thought, "What the hack. It's cheaper than new carpet." I was so amazed at the results that I felt compelled to write this review which I never do. However, this machine saved me some serious money !!!
Bottom Line Yes, I would recommend this to a friend
Works great, convenient, but brushes seize up
from Albuquerque NM
This machine is great and cleans very well and is easy to maintain. The build quality is excellent, and the machine feels solid. I was very pleased until the brush turbine seized up after a year. I repaired it myself and lubricated the mechanism, which had rusted solid, but it almost immediately failed again. The old machines rarely had this problem, and I've seen others with this issue too. Once those brushes stop turning, it might as well be trash. Very disappointing-other wise higher quality than their other machines with great features and very good cleaning.
from Canton, OH, United States
I've owned this product for over a year now. It cleans the carpet fairly well, but since day 1 it's poured water from a small hole in the bottom if you try to use the hose attachment at all. I contacted support initially, but all they really did was dictate the manual to me, which I was already following. When they were satisfied that I was doing it correctly and it still poured water from the bottom, I was advised to take it in to an authorized service location to have it repaired, which I would have to pay for myself dispite the fact that it never worked to begin with. Ultimately I guess I should have just returned it from the get-go, I just assumed support would resolve the issue without cost to me since it never worked.
I am done with the Hoover brand!
By Denise Ward
from Lyons, NY, United States
I bought this in January and it has already stopped working. It has poor suction and the brushes won't spin. I followed all the troubleshooting tips included in the manual and it still won't work properly. I bought this to replace the Hoover carpet cleaner I bought in April 2014. Yes, that one was also only a few months old before it stopped working. Again extremely poor suction. I thought it was the design so I bought this one with a locking system for the dirty water. I have been using carpet cleaner in my home for over a decade so I know how to care for them properly - I don't misuse them. I am going back to Bissell after this. Calling the warranty center on Monday to see if they can get this fixed!
from Ruskin, FL, United States
I bought this product about 18 months and it's the most horrible product I ever had the chance to buy. Do not waste your time and money on it!!! I have two little puppies so washing the carpet is a must. I was very impressed with the results for the first month. One day the motor that rotates the brushes stopped working. Simply wouldn't spin the brushes anymore. So I had Hoover send me a replacement thinking it's just one bad issue. They sent me a new one which lasted maybe for three uses and motor stopped again. I took it to the shop to have it fixed and it would cost more than a brand new one. Long story short after dealing with Hoover right now I have 3 vacuums that simply don't work all under 1 year with very little use on a brand new carpet and a cleaning area of maybe 300 sq feet. I would never get another Hoover even if they pay me to take it! !!
from Plano, TX
About Me Homeowner
Comments about Hoover Power Scrub Deluxe Carpet Washer:
Very pleased with performance. Lightweight and easy to use. Cleaned remarkably well and even picked up a lot of dog heir that was embedded in the carpet and didn't vacuum out. Came with accessories I haven't used as don't have any stairs.
Service and delivery comments:
Came on time.
(1 of 1 customers found this review helpful)
disappointed with product
from Dinuba, CA, United States
Bought this cleaner about 6 months ago. I've used it about once a month and every time it leaked water. The handle came undone twice and this last time I used it, the handle completely broke from where the screws are. Extremely disappointed with this product since I was very careful while using it and it just broke off with a simple back stroke.
from Elkton, Md
I used another kind and this one is easier to use. At first I could not figure out how much solution to use, but the bottle says 3 ozs of solution in the water tank, then fill the water to the line. You have to turnt he dial to water. That would be the only thing I found hard to understand. When done correctly, it works great, smells outrageous and clean. The first time I used it was for a pet stain, and it took the stain right out with little water and some solution. You have to learn how to use the correct amouint.
from Thomasville, GA
I have seen others with the same issue on here. The little button on the tank gets stuck and water literally pours out of the bottom. I didn't realize it at first until while cleaning carpets I noticed the carpet was "soaked". Great cleaner otherwise....very frustrated though because I can't use it with it pouring out water!!!
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