Average Customer Reviews
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(based on 214 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Easy to use and soooo easy to clean afterwards!!
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave...Read complete review
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave me. The part I like best is the clean up of this machine. First the dirty water tub is easy to pick up and pour out. Second all the lower scrubbing parts come off making it super easy to clean. It allows me to get every part off the machine and get all the pet hair out of it before putting it way for storeage again. I have had other systems by other brands in the past and they never had any of these features and the other brands would get so dirty looking I didn't want to touch them to clean.
Most Liked Negative Review
Kind of agree with CDFBattChiefs review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation...Read complete review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation video but I double checked that it was fastened and not loose. I got through half of my hallway and noticed that portion of the carpet I was cleaning was very damp with rows of solution striped across it. While the machine was opterating, I tilted the machine to check if the brush was moving and it was not. I also noticed that the dirty water tank was dry. No water was lifted from the carpet and the spinscrub brush was not rotating. I removed the brush and the dirty water tank, then replaced both, but the problem remained. During two of the instances that I turned the machine on and off to test if the brush was rotating, I heard that same sound you described. I heard a loud sound like the machine was sucking up a plastic bag. It sounded like a horn. At that time, I unplugged the machine and sat on the carpet - defeated. The rotating brush was the reason I chose this machine after researching several Bissell and Hoover options. So, I took the machine apart and reassembled it again. It was then that I realized the spinscrub brush was not allowing the nozzel to sit flat on the floor so I removed it. That alteration helped to allow the nozzel to sit in the right position and at least lift the water from the carpet - thus the dirty water tank started to fill. The problem still remains with the spinscrub brush. It just won't spin once it's attached. I phoned the help line (phone # on the back of the machine and as instructed in the introduction video) but they were closed. I phoned the store I purchased the machine from and they suggested I return the product for another one, indicating the machine might have been a faulty one. I suppose I will take the machine (20 minutes away) back to the store and chance this won't happen again. If it does, you will heard about it.
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Reviewed by 214 customers
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Got 4 uses now broken!
from St Paul Park, MN, United States
After four uses the "spin brushes" stopped working. After a careful look I noticed the turbine assembly that spins the brushes was rusted solid. I haven't even owned it for 5 months. Inferior and defective product will never look to Hoover again for products!
Bottom Line No, I would not recommend this to a friend
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Biggest mistake this year
from Houston, TX
Unit used just 3 times. On the 3rd usage the smell of belt melting. seems plastic part that makes belt turn melted melted. repair person unable to locate replacement part. Unit might not be repairable.
Great carpet washer
Comments about Hoover Power Scrub Deluxe Carpet Washer:
The machine I have has had heavy use and works perfectly with no problem. It cleans carpets very well and works well on getting any spots you might have on your carpet. Brushes and suction are excellent.
Bottom Line Yes, I would recommend this to a friend
from Seattle, WA, United States
I purchased the Hoover Scrub Deluxe carpet cleaner thinking I was getting a great machine. I used it once and the handle that attaches to the machine cracked and broke off by the screws. very dissatisfied with this product. I've owned and used Hoover products in the past and have had no problems. very frustrating when you spend that kind of money on something that breaks so easily.
Poor handle design
from Nicholasville, KY, United States
I purchased this in December 2014, and have used it 5-6 times since. All was working great until i tried to use it two days ago and the handle just pulled off. Upon further inspection, the plastic where two screws are holding the handle to the body of the cleaner seems to have just disintegrated. This is the result of normal push/pull motion of the cleaner. 7 months seems like a short life span for a carpet cleaner.
Did the job
from Texas, United States
Got from best buy. Price match and 20% off can't beat it. Used on carpets that had not been cleaned in two years. Results where good all the little spots came up a few where a little harder to get up but good product. I would recommend to anyone. Also helpful hint on cleaning brush heads: use an old fine toothed comb to get the junk out of them. Otherwise easy to use and clean.
brushes not rotating
from Ohio, United States
I bought this at the end of March this year. Discovered today the brushes are no longer rotating. They are clean and spinning properly off of the machine. This my 3rd Hoover cleaner and I am highly disappointed after less than 4 months
By Klean Freak
from Strathmore, CA, United States
I had a very unusual problem in that my dog had puppies in my bedroom. It was a mess! My old carpet cleaner just could not get my carpet clean. I was on the verge of laying new carpet when a friend told me about this machine. I thought, "What the hack. It's cheaper than new carpet." I was so amazed at the results that I felt compelled to write this review which I never do. However, this machine saved me some serious money !!!
Works great, convenient, but brushes seize up
from Albuquerque NM
This machine is great and cleans very well and is easy to maintain. The build quality is excellent, and the machine feels solid. I was very pleased until the brush turbine seized up after a year. I repaired it myself and lubricated the mechanism, which had rusted solid, but it almost immediately failed again. The old machines rarely had this problem, and I've seen others with this issue too. Once those brushes stop turning, it might as well be trash. Very disappointing-other wise higher quality than their other machines with great features and very good cleaning.
from Canton, OH, United States
I've owned this product for over a year now. It cleans the carpet fairly well, but since day 1 it's poured water from a small hole in the bottom if you try to use the hose attachment at all. I contacted support initially, but all they really did was dictate the manual to me, which I was already following. When they were satisfied that I was doing it correctly and it still poured water from the bottom, I was advised to take it in to an authorized service location to have it repaired, which I would have to pay for myself dispite the fact that it never worked to begin with. Ultimately I guess I should have just returned it from the get-go, I just assumed support would resolve the issue without cost to me since it never worked.
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