Average Customer Reviews
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(based on 176 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Easy to use and soooo easy to clean afterwards!!
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave...Read complete review
I purchased this system in November to help with cleaning up after my two dogs. It works great on cleaning up the short hair and any unwanted messes one of them may leave me. The part I like best is the clean up of this machine. First the dirty water tub is easy to pick up and pour out. Second all the lower scrubbing parts come off making it super easy to clean. It allows me to get every part off the machine and get all the pet hair out of it before putting it way for storeage again. I have had other systems by other brands in the past and they never had any of these features and the other brands would get so dirty looking I didn't want to touch them to clean.
Most Liked Negative Review
Kind of agree with CDFBattChiefs review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation...Read complete review
I had a very similar experience as CDFBattChief. I purchased the product this morning, assembled it and got to cleaning. The spinscrub brush was already attached just like it shows on Hoover's installation video but I double checked that it was fastened and not loose. I got through half of my hallway and noticed that portion of the carpet I was cleaning was very damp with rows of solution striped across it. While the machine was opterating, I tilted the machine to check if the brush was moving and it was not. I also noticed that the dirty water tank was dry. No water was lifted from the carpet and the spinscrub brush was not rotating. I removed the brush and the dirty water tank, then replaced both, but the problem remained. During two of the instances that I turned the machine on and off to test if the brush was rotating, I heard that same sound you described. I heard a loud sound like the machine was sucking up a plastic bag. It sounded like a horn. At that time, I unplugged the machine and sat on the carpet - defeated. The rotating brush was the reason I chose this machine after researching several Bissell and Hoover options. So, I took the machine apart and reassembled it again. It was then that I realized the spinscrub brush was not allowing the nozzel to sit flat on the floor so I removed it. That alteration helped to allow the nozzel to sit in the right position and at least lift the water from the carpet - thus the dirty water tank started to fill. The problem still remains with the spinscrub brush. It just won't spin once it's attached. I phoned the help line (phone # on the back of the machine and as instructed in the introduction video) but they were closed. I phoned the store I purchased the machine from and they suggested I return the product for another one, indicating the machine might have been a faulty one. I suppose I will take the machine (20 minutes away) back to the store and chance this won't happen again. If it does, you will heard about it.
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Reviewed by 176 customers
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Lightweight!! Easy to lift.
from Woodbridge, Va
I bought this steam cleaner in Feb 2015. It's worth every penny. My daughter bought me my first Hoover steam cleaner in 2009. When it was time to replace that one, I knew I would purchase a Hoover. Easy to assemble too. I also purchased TwinTankâ„¢ Steam Mop Model # WH20200, and the Tempoâ„¢ WidePath® Bagged Upright Model # U5140900. Great purchases!
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
I have had this carpet cleaner for less than a year. Initially is was great, but now the water drains out as soon as the container is put on the unit.
Bottom Line No, I would not recommend this to a friend
Review after 1st day of use
from Los Angeles, CA, United States
I purchased this Hoover Power Scrub Deluxe through hsn.com for a terrific price after doing thorough research comparing it with other models/brands in the home carpet cleaning market. I'm also one of those types who reads everything and the reviews for this machine were mostly positive so I decided to give it a try. I live in Los Angeles where everything is pretty accessible so it arrived within a couple of days of ordering it. Being a first time carpet cleaning owner, I wanted to make sure everything was done properly, including unboxing, so I watched the available youtube videos and read the instruction manual cover to cover. (Well, the English part anyway). Ready to proceed, I cleared my 7'x7' breakfast nook, which had only been periodically spot cleaned over the last decade or so. I've never had pets, although many of my houseguests have been far less hygenic and should be, at the very least, on a leash, but, it is also unbleievably dusty in this area and a huge construction project in our nearby over the last year has rendered our places virtually unrecognizable with dirt, gunk, probably asbestos for all I know. anyway, I digress... Un-boxing took approximately 5 minutes. Checked all the parts, which, as many have said, look a bit delicate and probably need to be handled with care, so, duly noted. Assembly took another 5 minutes as it consists of lining up the handle and inserting 2 screws with a Phillips screwdriver (not included, dang!). I filled up the water tank with hot tap water as instructed and put the included Hoover clean plus carpet cleaner and deodorizer in the separate compartments which are clearly marked. The water tank holds 1 gallon and the cleaning solution about 8oz, half the bottle. The machine worked very well for the first time. It took me about 20 mintues to carefully wash and rinse the small room, stopping to refill the water and/or empty the dirty water tank 3 times. I also attached the hose and scrubber nozzle and used it on an upholstered chair. It worked very well and removed a couple of very old stains, we're talking Grandpa stains! The extraction worked very well this first time and removed a ton of dirt from this carpet. Its dark in color so the bad stains I had pre-treated with a manual scrubber but all came up well. Afterwards, I disassembled everything that you can, which is very easy to do and cleaned them. I have to say, it was a very impressive FIRST time experience. I will continue to update as I plan on using this machine quite a bit initially to help clear out this 2 bedroom place that looks like Armageddon now, and then occasionally for maintenance later. Anything that goes wrong and I will be right back here for chapter 2, worry not. I may even make a video...although I'd have to put my houseguests in a kennel first. Did I mention they're family?
worst product ever
from San Diego, CA, United States
I bought this product at Kmart and for a couple of months and it just klunked out the brushes stopped working wouldn't suction up the dirty water it completely gave up on me I'm going back to Bissell.
Awesome Carpet Cleaner - THE BEST!!
from Augusta, GA, United States
I recently purchased the Hoover Power Scrub Deluxe and I LOVE it! I previously owned a Bissel Pro Heat and I can't even begin to tell you how much better the Hoover model is. This unit does a wonderful job cleaning carpet and getting most of the water back out. The rinse feature is great - it really helps to get all the cleaning solution out of the carpet so that it looks and feels great. One of my favorite things about this unit is the accessibility for maintenance. Practically everything has access for you to be able to clean and dry the unit before storing it. I researched a lot before purchasing this unit and this machine had the best reviews. I'm very happy with my purchase and highly recommend it!
Cleans great, flimsy handle assembly
By Grumpy in NJ
from Beachwood, NJ, United States
It works great but it won't last. Upper handle assembly developed stress crack and the tab to lock it in place broke. Checked online for a replacement and it's out of stock, so I must not be the only person with this problem.
stopped spinning in 3 months!!!
By Tasha H
from El Paso, TX, United States
Bought Sept 30th 2014 stopped spinning in Dec 2014. Contacted company generic response. Took to repair shop on their website. Collins in EL paso Tx. where I never received any information on my units. My shampooer they can not get parts for. because they have requested parts and Hoover has not sent them. Was told to contact Hoover to have them send my parts to the repair shop. This is terrible customer service. The shampooer was bought Sept 2014 and stopped working in Dec. 2014. I will NEVER buy another HOOVER product in my life. I will tell everyone I know how horrible this company is and they do not honor their warranties.
hoover carpet cleaner
from indianapolis indiana
I bought this carpet cleaner thinking it would be a good purchase but this cleaner is nowhere as good as a rug doctor. I would not recommend buying this.
Poorly designed unit
from Fleming Island, FL, United States
The cleaning function is acceptable. The main handle is way to thin at the base where it attaches on the main unit. There are two self tapping screws that attempt to hold the handle in place. The 1/8" plastic base handle breaks under normal use. The online store for replacement parts is sold out of the handles...DUH. Whoever designed this unit focused heavily on the cleaning action of the unit which does work.
First the leaking then the brushes
By Trying 2 clean the rug
from Lincolnshire, IL, United States
I bought this about 10 months ago, Worked great for 2 uses. The third time I tried using it the clean water tank leaked all over the carpet. What a mess to clean up. I refilled the machine over the sink and can see the water streaming out the bottom. Then, I turned it on only to see the brushes not working. Very disappointed for only the 3rd use.
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