Average Customer Reviews
Energy Star Rated - No
ENERGY STAR® Rated
(based on 59 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Nice Machine - few faults
This is a great machine and has a lot of nice good options but beware of the few draw backs. 1) you cannot wash waterproof mattress pads, or rubber-backed anything. 2) if...Read complete review
This is a great machine and has a lot of nice good options but beware of the few draw backs. 1) you cannot wash waterproof mattress pads, or rubber-backed anything. 2) if a load is uneven it adds more water automatically to try and redistribute....sometimes I prefer it would just stop so I can redistribute the load myself. And this can add so much extra time to the washing time. 3) I've had this machine for about a year and yesterday I did a load of laundry and all this brown stuff got all over my clothes....at first I thought it was a brown paper towel someone left in the wash but it ended up being something in the machine....I had to shake out all my laundry, do a short wash with bleach and hot water, and rewash all my clothes. It was something from the washer...all these brown pieces that were greasy when pressed between my thumb and forefinger...this came from the machine. I read another review that said to clean the machine.....but I did not notice a tub-cleaning cycle like in my old front loader......... Otherwise I am very happy with the amount of wash I can do in a single load, the different cycles, and options and how well lit cleans our clothes and bedding with little water.
Most Liked Negative Review
Not worth the money
The product has too many features, some loads take over an hour and is not worth the money. It does have large capacity but you can't wash different items together, sheets and blankets,...Read complete review
The product has too many features, some loads take over an hour and is not worth the money. It does have large capacity but you can't wash different items together, sheets and blankets, the clothes do not spin because the machine can't tell the weight. It took about 7 hours to do laundry I use to do in a couple of hours. I traded my front loading Whirlpool washing machine because of the foul smelling clothes only to have this washing machine doing the same thing. I now have to buy cleaning supplies, vinegar and Clorox to try and remove the bad smell. We reviewed this machine very carefully to make sure it would remove all the water from the tank. It is suppose to suck from the bottom and empty the tank to keep the water from becoming stale. But after reading more reviews, bad odors is a common problem. I wish I had bought a good general washing machine.
Reviewed by 59 customers
Displaying reviews 1-10
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Great features, but has broken down twice since buying it November 2013
from Springfield, MO, USA
Comments about Samsung 5.0 Cu Ft Stainless Platinum Front Loading Washer:
The problem: the machine's ability to spin stops working and it makes a loud whirring noise while it tries to spin. Removing some or all of the load does not help the issue. It's only been used by two people with no kids or pets since we've bought the machine in November 2013 and it has broken down for the second time today on 8/20/2015. The first time it broke down it was one month outside the warranty and it cost a lot to fix. We are having the same issue and expect another high dollar amount to fix it. The washing machine is rich in features and the design is sleek and top notch, but what's the point if you can't trust the machine to last awhile for the expensive price we paid?
Bottom Line No, I would not recommend this to a friend
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from valparaiso, indiana
We had mold problems with our last washer, so I did research and found this machine to be best. I run the pure cycle after every laundry day and leave the door open. After less than 2 years I have to run the pure cycle MANY times before I wash anything because of the CHUNKS of mold. Sooooo frustrated. I don't know what I could've done differently. Beware.
Large Capacity, Poor Performance
Hindsight I should've purchased the warranty on this machine. The panel that shows the time remaining in a cycle has gone out. Now, I have to purchase the entire control panel to replace the bulbs that are out. Besides that, this machine stinks.... literally. I leave the door open between uses, and the smell is still bad. For being such an expensive machine, I would've expected more.
(1 of 1 customers found this review helpful)
I Can Not Believe how Big this Washing Machine is and it fits in my Town House Laundry Closet!!!
from Seminole, FL, USA
I never expected this upgrade of a washing machine with all the bells and whistles. But here I am all caught up with my laundry for the first time in ages. It is so big it fits my King Size Comforter and also the amount of laundry it can fit at one time. I hated doing laundry before, it was such a chore, now it is so easy and fast. It is amazing how technology changes in one or two decades but it did and for the best and I have it. There are so many cycles and options that it is perfect for the laundry that I do. I love the glass lid and am finding myself watching it through the window. My clothes never came out as soft and smelling real nice as they do now. Thank You Samsung for making such a Great and Wonderful Product!!!!
Bottom Line Yes, I would recommend this to a friend
from Houma, LA, USA
BRAND NEW out the Box washer machine with a Stainless Steel Washing drum which is advertised as NOT ever to RUST.... Please explain how this machine was shipped from warehouse with a hole RUSTED through the bottom of the drum???
from Baton Rouge, LA
Awesome washer. My only wish is that Aqua jet worked with all settings.
This product is very hard to get repaired
Bought this washer a year ago in August. Still trying to get it repaired properly. Ben making a grinding noise since the beginning of December. already replaced every moving part. Still making the grinding noise. It has been two months already. Still waiting on another part.
This washer is a joke
I have never been so disgusted with a product in my life. I have had this washer a little over a year. The porcelain on the top of the washer is flaking off and it is rusting. It has been washing the same load of clothes for 2.5 hours on a quick wash, which is 35 minute cycle. It constantly goes off balance, no matter what size load you wash. It was 8 months old and I had to replace the water valve... Don't get me wrong, I'm not a Samsung hater, my house is full of Samsung TV's, I have a Samsung phone and tablet. This washing machine drives me crazy and right now I have never hated a washer as bad as I do this one right now.
Great features and settings.
from West Michigan
I can't believe how much laundry I can put in this washing machine and it all gets clean. I can do in 3 loads what I used to do in 10 loads!
from Michigan, USA
Great product. Wish it was quieter. Love the ss tub.
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