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Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
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Reviewed by 33 customers
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I made a mistake buying this.
from Leander, TX, USA
Comments about Samsung Stainless Steel Counter Depth French Door Refrigerator:
The ice maker is absolutely horrible! I read mixed reviews before I bought it. I saw complaints about the ice maker, but some people said it was ok...NOT! I made a mistake by buying this, the ice maker always causes issues when it works, it freezes up, it drips water and the ice bucket is so small. Speaking of drips! Frequently when opening up the refrigerator door that has the water and ice dispenser in it, water runs out all over the floor, there is NO WATER OVER FLOW DRAIN, when water drips from the dispenser while filling a glass or getting ice, there is a super small reservoir that holds the water that drips, so small in fact that it constantly fills up and spills all over the floor when we open up the door. This is a very poor design, the refrigerator also feels so small, we had to buy a second refrigerator for the garage to use as a over flow fridge, we only have three people in our family and it is still small. We had initially planned to get a larger refrigerator but opted for this counter depth model, this counter depth model was smaller and much more expensive. In hind sight we should have bought the larger model that was less money, it only stuck out a few more inches.
Bottom Line No, I would not recommend this to a friend
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Since purchasing this new a year ago we have had the ice maker serviced four times the last time they replaced the ice maker. now it no longer works again. another service call and on and on.
Nice features - Icemaker needs improvment
Pros: Looks good in our remodeled kitchen. Like the feel and functionality of the exterior handles. Nice interior lighting. The pull out drawer is handy for storing wine and miscellaneous items. Cons: The icemaker: The icemaker dispenses ice very slow - other refrigerators dispense ice much faster. The service technicians told us the dispensing rate is normal. The Samsung discharges a combination of cubed ice and crushed ice when cubed ice is selected. The service technicians told us this is normal. Three or four times a week, the ice indicator light will automatically switch from cubed ice to crushed ice. The service technicians said they could try to fix this issue but stated their work may cause other problems. Although it is easy to switch the Samsung back to cubed ice, it is disappointing to pay this much for a refrigerator that has operational problems. The icemaker makes a fairly loud noise when it discharges ice to the storage bin.
Perfect Counter Depth
This is just what we needed to fit our kitchen. It could have a little more room and shelf space but the middle drawer comes in handy and has good storage. The freezer is deep and holds a good amount. And for the first time in my life, I have a water and ice dispenser in the door. That works great. I am very happy with Samsung
Bottom Line Yes, I would recommend this to a friend
This Refrigerator loogs good and has many features.
from Florida, USA
We just bought this refrigerator and it looks stylish and for a counter depth refrigerator it holds a good amount of groceries. However, the ice production and storage size from the ice maker in my opinion is very poor. It will not provide enough ice for the the two of us on a daily basis. Other than the ice production issue, this is a beautiful refrigerator.
Very nicely organized.
from San Jose, CA, USA
We have had this frig for about two weeks now.We wanted to match our other appliances with stainless steel and is very stylish.The counter depth is a great fit.Love the lighting and being able to see everything when doors are open.Nothing gets pushed behind and left to get moldy.Love this refrigerator.
important items to check before purchase
in addition to measuring hight and width it is important to measure depth. I almost didn't and it would have extended to far out. Refigerator is so quiet I do notknow that it is running. Liked the fourth draw very much. The folding shelf is great for exended shelf hight to store wine bottles. The extra money paid for counter depth that we needed was a little pricey.
from Newnan, GA, USA
For the most part this is a great frig. The shelves in the door are bif enough to put a gallon of milk on them. My only complaint is the ice maker. The ice maker is far below standard for this high end frig. The amount of ice it makes is very small. The information on it when we got it says that it will produce a large amount of ice. Not even close. If you have more than a caouple of friends over and want to serve drinks, the ice maker can not keep up. Very disappointing on that. Over all is a nice machine though. We'll probably get a stand alone ice machine for parties.
(1 of 1 customers found this review helpful)
Nice and Quiet
from Portland, OR, USA
I bought this almost 6 months ago - absolutely no complaints - I have counter depth due to limited space but still can fit in things more than i thought - Few things before buying a stainless steel Wet hands leave marks on door or anywhere you touch so its bit pain to keep it clean specially with small kids Be careful with scratches when cleaning, make sure cleaning with right kind of piece of cloth -
Love the features
from Upstate New York
First time having a refrigerator with crushed, cubed ice and cold water. The digital read out tells you the temp for the freezer and refrigerator. I've read reviews that it runs loud, well just the normal hum which is a quiet hum.
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