Average Customer Reviews
Energy Star Rated - No
(based on 2609 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Finally, a quality frig!
I had just bought a DIFFERENT whirlpool frig last year. From the start we had problems with the shelves not fitting on the ledges in the frig, freezing veggies in the frig and melting...Read complete review
I had just bought a DIFFERENT whirlpool frig last year. From the start we had problems with the shelves not fitting on the ledges in the frig, freezing veggies in the frig and melting ice-cream in the freezer, the black plastic trim on the bottom never fit well and would fall off all the time if you stepped on it or bumped it. That frig was a top freezer model. We had local repair men come out to the house who said the temperature readings were within normal. (go figure??_really?) but the large meat drawer was replaced twice and the shelves always slid around on seemingly too small ledges which were not strong enough to hold up such dependent shelves.Anyway, I was shocked and elated when the local store called on our behalf to whirlpool. Whirlpool said they would replace the frig. Since I wanted to stay away from all those bad features (full length meat drawer, weird sliding shelf that supposedly makes room for tall items but only really slides at the wrong times, poorly designed shelves, bad temp control) I decided to go with a completely different style. I took a huge risk because there was only one review of this item ANYWHERE. I could not read any other feedback despite my attempts at looking on tons of websites. I was relieved and happy when the frig arrived.Much more solid frame, plastic foot shelf that extends across the bottom of the refrigerator was strong, shelves that are strong and don't slide around, well controlled temperatures everywhere, and very spacious.I am so happy with Whirlpool that they gave me another frig. Very impressive customer service! I gave the FEATURES a 4/5 because the shelves in the freezer cannot be moved and there is only one humidity gage for the veggie and fruit drawer. I had to dock it somewhere otherwise you may think that it is perfect! (which it seems like now but Im sure it will have its ups and downs).(PS. I did not want an ice dispenser on the door because I read on other reviews of other products that sometimes the ice just shoots out. I thought I would avoid the whole issue and just bought the accessory ice maker to be installed later. I also did not want to get drinking water from the frig because we have already paid for an expensive reverse osmosis system connected to our kitchen sink.)Basically, this frig is much more sturdy and well made. Clear plastic drawers may be a bit flimsy but time will tell. Believe me, this is light years away from the frig we had before.And the stainless steel is beautiful, so is the LED lighting inside!
Most Liked Negative Review
Good with the bad
Very nice looking and easy to clean. Ice maker is terrible! Ice maker has the feature to crush ice, but don't use it or it will jam. And when the ice maker jams...Read complete review
Very nice looking and easy to clean. Ice maker is terrible! Ice maker has the feature to crush ice, but don't use it or it will jam. And when the ice maker jams it is almost impossible to unjam due to the bad design of the ice hopper. In addition, the ice maker has a tendency to stop making ice randomly either due to an ice cube not releasing or, in the case right now, water has poured into where ice is formed and it has formed one solid chunck of ice that won't come out. Looks like I may have to manually defrost the freezer or find out how to actually remove the ice maker. Again, the refrig itself is good, but the ice maker is very poor. I would not buy this again.
Reviewed by 2609 customers
Displaying reviews 1-10
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My side by side
By Disappointed in CA
from West Hollywood, CA
From day one this refrigerator did not work. At the highest setting (5) the top shelf is 47 to 50 degrees. Bacteria triples at 40 degrees. I loved the sleek design but it is useless. We called the third day and were told to set it at the highest and give it time. A week later nothing lower than 41 degrees in the coldest part of the refrigerator. We had to go through the company warranty (for an international company not so great). We schedule an appointment with the repair service. After move things around to accommodate them a week later, they tell us we don't have an appointment. Finally we have a repair man come out and recommended a new one. We got the call, 4 days later, they are going to try to fix it. We bought it new. It should be replaced at their expense. We've been dealing with this for for well over a month. At this point I would never buy a whirlpool product. A tip before you buy; read the warranty - then decide.
Bottom Line No, I would not recommend this to a friend
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By Rodney S.
from Syracuse, NY
I bought it in Nov. of 2016 and it's running like a 6 month old frig should be. I really like the view you have when you open the door, you see practically everything from top shelf to the bottom crisper drawer with practically a quick glance. The only minor issue I have is with the H2O/ice dispenser, to many function buttons for the operation. Just seems like having one for water and a separate ice dispenser is less likely too have a less chance of needing repair. Buttons wear out eventually, other than that I do like it a lot.
Bottom Line Yes, I would recommend this to a friend
Looks great, it sure does!
By OC the Golfer
from Philadelphia, PA
This is a really nice refrigerator. It looks quite nice in the kitchen and can blend with other appliances.It has an ice maker, which cuts down on freezer space. I have found I really appreciate the ice maker, so, it's ok about less space. Nice purchase, nice price.
Tight Fit Fridge
By Tight Fit Fridge
from Coloma MI
Very nice refrigerator, great features for this price point. Only downside is the fridge is advertised and supposed to fit in a 33" space. It does fit in the space, but as soon as you open the door the hinge damages the wall. A better designed hinge could fix this problem. Ideally this fridge needs an additional 3/4" for door clearance so if you're putting this in to a 33" wide space that has a full wall on one side or the other, better look for a different model.
Good so far, veggie drawers are cheap
By Frustrated by last Whirlpool fridge
So far, so good with this one month old refrigerator. I wish the capacity was just a bit bigger, the ice machine less loud, and the veggie drawers of better quality. But all in all so far it's serving our needs just fine. Here's hoping it lasts longer than my last whirlpool refrigerator which broke down three times In five years. Whirlpool is the only one that was quickly available for a second replacement fridge after the final breakdown, given the size dimensions I needed to work with. Otherwise I probably would've gone with another brand given my experience with the last refrigerator.
So Far, So good!
from Rochester NY
Placed the refrigerator in operation a couple of weeks ago. So far, it has worked without any issues. The one it replaced was still working after 15 years. I can only hope this one lasts that long.
Great residential refrigerator for an RV
Perfect size residential refrigerator for an RV. It offers plenty of space & options for use in an RV!
from Mesa, Az
Water dispenser is to small , hard to get glass to fit. After 4 months a rivet punctured the sidewall into the refrigerator. The customer experience phoneline wasn't helpful at all! They sent a repairman out, he took pictures, sent to engineering to evaluate. Still have not heard anything. They scheduled a second repair appt and the service man never came. He stated when I called they were waiting for the engineers advice. Now wouldn't you think customer experience would have known that before scheduling a second appt? I actually told them that it wasn't able to be fixed per the first repairman. Apparently after they get your money your time isn't worth anything!
Side by side Refrigerator 21 cu. ft.
from Cheektowaga NY
I have only had the refrigerator a couple of weeeks. To early to give it a performance rating. I like it so far.The quality of the storage bins could be better. A little less refrigerator space and a little more freezer space would be better. I had to go with the 21 cu. ft. because its the only one that fit the opening that it had to fit it into. I like the industrial look that it has. Took your advice and hooked the water line up to a half by quarter inch shutoff valve. It fills a water glass in a few seconds.
Spacious inside with smaller exterior dimensions we needed.
from North Carolina
Within a week of purchase, we had to call for repairs. Apparently, the wheel assembly broke due to missing parts. Also, the cam supporting right door was very loud, and repairman fixed that. We also found styrofoam chunks among the dispensed ice cubes. Other than that, all is well........for now.
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