Average Customer Reviews
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(based on 1469 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Finally, a quality frig!
I had just bought a DIFFERENT whirlpool frig last year. From the start we had problems with the shelves not fitting on the ledges in the frig, freezing veggies in the frig and melting...Read complete review
I had just bought a DIFFERENT whirlpool frig last year. From the start we had problems with the shelves not fitting on the ledges in the frig, freezing veggies in the frig and melting ice-cream in the freezer, the black plastic trim on the bottom never fit well and would fall off all the time if you stepped on it or bumped it. That frig was a top freezer model. We had local repair men come out to the house who said the temperature readings were within normal. (go figure??_really?) but the large meat drawer was replaced twice and the shelves always slid around on seemingly too small ledges which were not strong enough to hold up such dependent shelves.Anyway, I was shocked and elated when the local store called on our behalf to whirlpool. Whirlpool said they would replace the frig. Since I wanted to stay away from all those bad features (full length meat drawer, weird sliding shelf that supposedly makes room for tall items but only really slides at the wrong times, poorly designed shelves, bad temp control) I decided to go with a completely different style. I took a huge risk because there was only one review of this item ANYWHERE. I could not read any other feedback despite my attempts at looking on tons of websites. I was relieved and happy when the frig arrived.Much more solid frame, plastic foot shelf that extends across the bottom of the refrigerator was strong, shelves that are strong and don't slide around, well controlled temperatures everywhere, and very spacious.I am so happy with Whirlpool that they gave me another frig. Very impressive customer service! I gave the FEATURES a 4/5 because the shelves in the freezer cannot be moved and there is only one humidity gage for the veggie and fruit drawer. I had to dock it somewhere otherwise you may think that it is perfect! (which it seems like now but Im sure it will have its ups and downs).(PS. I did not want an ice dispenser on the door because I read on other reviews of other products that sometimes the ice just shoots out. I thought I would avoid the whole issue and just bought the accessory ice maker to be installed later. I also did not want to get drinking water from the frig because we have already paid for an expensive reverse osmosis system connected to our kitchen sink.)Basically, this frig is much more sturdy and well made. Clear plastic drawers may be a bit flimsy but time will tell. Believe me, this is light years away from the frig we had before.And the stainless steel is beautiful, so is the LED lighting inside!
Most Liked Negative Review
We are disappointed with the Whirlpool refrigerator we purchased; however, we are not venting about it we are trying to be factual.We purchased our refrigerator/freezer model WRS342FIAM in May...Read complete review
We are disappointed with the Whirlpool refrigerator we purchased; however, we are not venting about it we are trying to be factual.We purchased our refrigerator/freezer model WRS342FIAM in May 2013, the factory promised the seller that delivery was for June 2013, finally delivered August 2013. It is now July 2015 and it died in June 2015, 22 months after install. Cause of death: The cooling closed cycle leaks and can't be repaired. If you perform the aritmetic calculations you will find that the cost to own this machine was over six (6+) times our expected cost using the MSRP published on the Whirlpool website. We did not get a good deal.We purchased this model because we have a limited space for a refrigerator, and it was the only model available at the time that fit the space with the features we want. At this writing it is one of many models available to fit the space and on one appliance rating website Whirlpool is still listed as the most reliable model, so we are still considering the Whirlpool brand.Whirlpool has what they call a "loyalty program" wherein they offer, people like us who have suffered a loss due to their product, a price break if we purchase a replacement unit from them. That includes all of the brands Whirlpool now manufactures. If we take the Whirlpool offer on this model from their "loyalty program" with the five year extended warranty it will be less than fifty dollars less than if we buy it from one of the big box retailers and the big box five year extended warranty program covers more issues. First, the machine has not lived up to our expectations (fact). Our previous experience with refrigerators has given us expectations of at least a decade of service and up to twenty-eight years from a new machine. 22 months does not come near meeting that expectation.Second, the Whirlpool loyalty program is nearly worthless (opinion).Third: if we decide to purchase one of these again, we would buy the five year warranty and buy from the big box retailer because the warranty will be needed and the big box protection program is better than Whirlpool's.
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Reviewed by 1469 customers
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Just the right size
By D Allen
from Skippers, VA
I purchased this within the last 30 days. It was the perfect size. I live in a double wide and had only 33 inches wide with the height also being constricted due to an overhead cabinet. It was great to find a refrigerator the perfect size. It has worked very well, maintaining a good temperature throughout the freezer and fridge portion. Glad to find it!
Bottom Line Yes, I would recommend this to a friend
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ONE NEAT UNIT
By Ed the RN
from Bronx, NY
We got this unit a few weeks ago when our old fridge gave up the ghost and due to its age, wasn't worth repairing. Thus far, we're extremely pleased with it. It looks great in stainless and has features we were not sure we'd be able to get (for example, ice/water dispenser) due to spatial limitations in our small kitchen. OK...I still have to run the water line for that one but from our experience thus far, I don't expect problems. We needed some minor factory service on it. One of the side panels in the freezer was damaged, apparently by a power tool during installation at the factory...Yeah, someone was a little careless and sloppy. Whirlpool sent a tech to the house pretty expeditiously and he ordered the part and replaced it in no time....End of issue.Yeah, I would have preferred a larger unit, say 26/28 cubic feet but for those of you with spatial considerations like us, this worked out ideally. Oh, and the temperature controls are spot on. Set halfway, per recomendations, beverages are ice cold and stuff in the freezer is like a rock.
from Hartford, CT
Bought this month ago and so far so good.
from Springfield, VA
After 2 previous refrigerators that had to be replaced after a short time--do to problems with the ice makers --we got this one. It does not have the water/ice dispensers on the door--which we thought might be part of the earlier ones we had. So far--after a month--no problems!
Great for smaller family
from North Carolina
I replaced an old frig that was also a side by side. This frig is functioning well for me. Plenty of room inside and on the doors with very roomy bins. Freezer loses a bit of room with ice maker in there but that is ok I need the ice.
Perfect refrigerator for a smaller space
from Roanoke, Va
We purchased this to replace an older whirlpool and love it! It is quiet while running with the temperature controls working perfectly and the lighting is great! The only downside, as with all refrigerators, is the icemaker is rather loud when dropping the ice.
By Mesquite Kay
from Mesquite, TX
The refrigerator is very nice. The ice and water in the door work great. I had to buy this size in order to fit into the cut-out in my kitchen and unfortunately it is not very roomy.
Needed an update , last one was 27 years old !
from Columbus, Ohio
I got the refrigerator that was the same dimensions exteriorly , but the insides are smaller ! A little disappointed !!!
Great ice maker
from Cuthbert, Ga
The products came the new home
from Seattle, Wa
Makes funny noises when you close the doors and pings when it kicks on but it keep things cold.
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