Average Customer Reviews
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Most Liked Positive Review
Great fridge- cold, easy to use, and looks great
Very glad we bought this refrigerator. It was on the higher end of the mid-range side-by-sides and we wanted a quality machine that would last us many years. The first thing we noticed was...Read complete review
Very glad we bought this refrigerator. It was on the higher end of the mid-range side-by-sides and we wanted a quality machine that would last us many years. The first thing we noticed was how quickly it cooled down. They recommend waiting 24 hours because loading it up, but it was already cold within 2-3 hours (the freezer took longer). Food and drinks stay nice and cold and the shelves are durable, holding everything we load onto it. For a family of five, a lot can add up! There are not many levels for the shelves (you cannot change the height of each section) but the sections are a good height to fit in large items like milk, cola bottles, and large juice containers. When opening the doors, we feel the coldness inside but the cold doesn't seep out. On some fridges, you get cold when opening the door because you feel all of the cold escaping from the fridge. Not here. And when you close the door, the freezer door stays put. You don't have to make sure you close the other door too. On our last side-by-side, we had to always make sure both doors were closed and sometimes we forgot and would discover it open later on. The ice maker is great. We loved the idea to have a water filter built in. Installation of the filter was quick and easy. The indicator light tells when the filter needs to be changed. The ice maker makes water, cubed ice, and crushed ice. Two things I don't like about the ice maker: 1) when the ice maker fills up with water, it is pretty loud. We notice the water sound in the next room. Not a big negative, but when we have guests, they always say, "What was that?" 2) When getting ice, either cubed or crushed, we have to be very careful that it doesn't fall out of the glass and onto the floor. With our two kids, they are always cleaning up the floor from ice. I don't know if there is a better way to direct the ice more into the glass, but it is a little difficult. All in all, very pleased with this fridge and looking forward to many more years of use!
Most Liked Negative Review
Product has a poorly designed water/ice dispenser and interior shelving
We had to replace our previous Whirlpool refrigerator after just six years because it went dead (we also had to replace the ice maker auger on this unit within the past year). We...Read complete review
We had to replace our previous Whirlpool refrigerator after just six years because it went dead (we also had to replace the ice maker auger on this unit within the past year). We had reservations about buying the same model again but since the first of three Whirlpool refrigerators we purchased, lasted for 10+ years and we've purchased numerous other Whirlpool appliances in the past without incident, we stayed with your product. We are extremely disappointed with the quality and design of this updated model. The ice machine does not function as well and although I like the smaller ice cube size, access to the cube maker through the door is very difficult because the ice dispenser door is not designed to stay open, (so you can't easily reach inside to retrieve a greater volume of ice cubes without using the door dispenser). Also the ice/water door dispenser is terribly designed and you can barely dispense cubed or crushed ice without shards of ice flying out onto the floor, and the cold water hose inside the fridge holds far less water than our old one did. Why did you reduce the capacity of the chilled water line so significantly? The adjustable bracket shelves in our previous model provided greater flexibility for spacing and capacity, the new shelving design does not. I can't even double stack two 4 cup Ziplock storage container on the center shelves or an 750 ML bottles of wine with a stopper on the top shelve. The overall capacity, configuration and lack of visibility make accessing middle shelve items very inconvenient. Additionally I don't care for the smooth front finish versus the former orange peal finish (that you currently use on the sides). The smooth enamel finish may look nice now but it most certainly will not hold up as well to accidental scratches over time. Based on the poor design and quality of this replacement model, I would have serious reservations about purchasing another Whirlpool product in the future.
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Reviewed by 840 customers
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from Skokie, IL
About Me Avid Cook
Comments about Whirlpool 24.5 Cu Ft Side-by-Side Stainless Refrigerator:
I wish we hadn't gotten this frig. The price was good, but once I got it reloaded with items from our old frig, I realized the design was such that I had to delete condiments, etc. Leftovers are a problem to store. Price, energy efficiency and fade-in lights are all good. Lack of space, noisiness of ice maker machine and inability to move shelves in freezer are all large cons.
Bottom Line No, I would not recommend this to a friend
Merchant response: If you purchased this item from Abt and aren’t happy with it, you have 30 days to return or exchange it. Please see our site or contact customer service at 847-967-8830 to begin the return process.
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(1 of 1 customers found this review helpful)
You want the truth
from Saipan, Northern Mariana Islands
Not impressed The crushed ice falls everywhere There is a tray to catch excess water outside the door the is as deep as a sheet of paper
Don't like the ice dispenser
By I am Unhappy
from NC, United States
I like the refrig but the ice dispenser drops ice all over.
The NEW Love of My Life
from Bangor, ME, United States
When I settled on the model with ice/water thru the door and LED lights in both the frig. and freezer and over the ice/water on the door ... s/steel w/dark gray on the sides. Who would not be in LOVE with such a beauty. There is lots of shelves and three (3) drawers and the door well say no more plenty of shelves there, too. The ice maker is always working for me and I just love the fact there is a filter for the water to make it taste it's best, and a easy way to tell when it's time to change the filter. The freezer is not only making my ice, but hold a wonderful selection of breads and other goodies for later. I truly look forward to many, many years of enjoying my new frig.
Bottom Line Yes, I would recommend this to a friend
Clean and neat design
from San Diego County, CA, United States
This is such an easy appliance to keep clean, wipe it down and your done! The space us just right, not too big or too small. Thank You Whirlpool!
By refer hater
from Summerville, SC, United States
Noisiest refrigerator I have ever owned. Stuck with it now. Kinda hope it doesn't last 15 years like my previous 2 have, but can't afford another one now. Constantly make me think someone's breaking into my house through the kitchen door.
By not good
from Mississippi, United States
Not pleased with the frig. In only two weeks, two of the door containers broke! One fell out of the frig and do not know why the other broke. The veggie drawer is hard to open and close. I am concerned it will break also. Never seen a frig like it.
from Lumberton, TX, United States
We bought this a month ago & it filled our needs perfectly. Love the large storage in the door & filtered water. However the water is loud & it's not set deep enough in the door. Every time you get water or ice, some falls down the front of the door. Overall quite satisfied for the price though.
What we like and how to improve
from Byram, MS, United States
We like most features of our new Whirlpool and bought it because our first Whirlpool refrigerator purchased when we married in 1978 is STILL working just great and is in our laundry room as a second unit. We like the bright recessed lighting and shelf flexibility. Are not too pleased with the loud ice maker (both when making and dispensing) as our previous one ( Kenmore) which was quieter and dispensed ice in a smoother motion-this one shoots ice out if not careful when filling your glass. We like the overall design and chose the black model. Really like the large open-the-door handles. And it does keep things cold very well- which is most important, of course!
from Westchester County, NY, United States
I am a little disappointed. The biggest problem is the automatic water/ice dispenser. The ice goes all over, regardless of where I hold the glass. I wouldn't even think about ever using the crushed ice option. Also the water is never cold.
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