Average Customer Reviews
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Most Liked Positive Review
Great fridge- cold, easy to use, and looks great
Very glad we bought this refrigerator. It was on the higher end of the mid-range side-by-sides and we wanted a quality machine that would last us many years. The first thing we noticed was...Read complete review
Very glad we bought this refrigerator. It was on the higher end of the mid-range side-by-sides and we wanted a quality machine that would last us many years. The first thing we noticed was how quickly it cooled down. They recommend waiting 24 hours because loading it up, but it was already cold within 2-3 hours (the freezer took longer). Food and drinks stay nice and cold and the shelves are durable, holding everything we load onto it. For a family of five, a lot can add up! There are not many levels for the shelves (you cannot change the height of each section) but the sections are a good height to fit in large items like milk, cola bottles, and large juice containers. When opening the doors, we feel the coldness inside but the cold doesn't seep out. On some fridges, you get cold when opening the door because you feel all of the cold escaping from the fridge. Not here. And when you close the door, the freezer door stays put. You don't have to make sure you close the other door too. On our last side-by-side, we had to always make sure both doors were closed and sometimes we forgot and would discover it open later on. The ice maker is great. We loved the idea to have a water filter built in. Installation of the filter was quick and easy. The indicator light tells when the filter needs to be changed. The ice maker makes water, cubed ice, and crushed ice. Two things I don't like about the ice maker: 1) when the ice maker fills up with water, it is pretty loud. We notice the water sound in the next room. Not a big negative, but when we have guests, they always say, "What was that?" 2) When getting ice, either cubed or crushed, we have to be very careful that it doesn't fall out of the glass and onto the floor. With our two kids, they are always cleaning up the floor from ice. I don't know if there is a better way to direct the ice more into the glass, but it is a little difficult. All in all, very pleased with this fridge and looking forward to many more years of use!
Most Liked Negative Review
Product has a poorly designed water/ice dispenser and interior shelving
We had to replace our previous Whirlpool refrigerator after just six years because it went dead (we also had to replace the ice maker auger on this unit within the past year). We...Read complete review
We had to replace our previous Whirlpool refrigerator after just six years because it went dead (we also had to replace the ice maker auger on this unit within the past year). We had reservations about buying the same model again but since the first of three Whirlpool refrigerators we purchased, lasted for 10+ years and we've purchased numerous other Whirlpool appliances in the past without incident, we stayed with your product. We are extremely disappointed with the quality and design of this updated model. The ice machine does not function as well and although I like the smaller ice cube size, access to the cube maker through the door is very difficult because the ice dispenser door is not designed to stay open, (so you can't easily reach inside to retrieve a greater volume of ice cubes without using the door dispenser). Also the ice/water door dispenser is terribly designed and you can barely dispense cubed or crushed ice without shards of ice flying out onto the floor, and the cold water hose inside the fridge holds far less water than our old one did. Why did you reduce the capacity of the chilled water line so significantly? The adjustable bracket shelves in our previous model provided greater flexibility for spacing and capacity, the new shelving design does not. I can't even double stack two 4 cup Ziplock storage container on the center shelves or an 750 ML bottles of wine with a stopper on the top shelve. The overall capacity, configuration and lack of visibility make accessing middle shelve items very inconvenient. Additionally I don't care for the smooth front finish versus the former orange peal finish (that you currently use on the sides). The smooth enamel finish may look nice now but it most certainly will not hold up as well to accidental scratches over time. Based on the poor design and quality of this replacement model, I would have serious reservations about purchasing another Whirlpool product in the future.
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Reviewed by 826 customers
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love the features
Comments about Whirlpool 25.4 Cu Ft Stainless Refrigerator:
love the lights on the inside of the fridge and freezer. The automatic ice maker and dispenser in the door are wonderful and work very well.
Bottom Line Yes, I would recommend this to a friend
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Freshest fruits and veggies!!!
from Charlotte, NC, United States
I love my new refrigerator ! It keeps my food fresh, the shelves adjust to fit my needs, it's easy to keep clean and very stylish!
Lots of space
from Sedalia, MO, United States
Purchased in May and has been great so far! Easy to setup and easy maintenance. We bought the black one and the smoothe surface does scratch easily FYI.
Progress vs Regression
By Stainless Steel Rat
from Chula Vista, CA USA
As a refrigerator / freezer, it works quietly & efficiently. I really like the LED lighting. Now, what's bad? First, the chilled water storage is unacceptably small. There is no gallon or so of water in a tank; instead, there is a coil of 5 turns of 3/8" plastic hose looped up inside the refrigerator compartment. This screams CHEAP every time I open the door! Not only is maybe just 8 ounces of water being chilled, there is poor thermal transfer to chill new water flowing through the coil. Net result is one glass of chilled water and then you get ambient temperature water. Second, the force needed for activation of the dispenser paddle is excessive; you will crush plastic and paper cups until you perfect the technique of holding a cup while you snake a free finger behind the cup to push the paddle lever. Third, the membrane selector switch requires pinpoint activation, and you can't see what you want in the dark. Unselected buttons are dark! Fourth, the membrane switches seem cheesy; I suspect they will fail in a couple of years. Fifth, you better be ready for those ice cubes with a catcher tray, as they tumble out rapidly and seem devilishly hard to catch or aim into a cup. Sixth, ice cube production is slower than older refrigerators; I suppose this is part of the price we pay for electrical efficiency (why don't manufacturers specify something like pounds per day of ice production). Seventh, the drip pan cover flops out and hits the floor with only the barest touch of your cup or hand. In sum, it's a good working refrigerator and freezer which is marred by a totally idiotic ice/water/light dispenser system. However, if all you want is one cup of water every 5 hours, and you use glass cups, and you never want to use it at night, then by all means buy this model.
from washington state
We've had this for a few months and have been happy with it so far. It is a nice sleek style that I like.
from Des Moines, Iowa, United States
We are quite happy with our new refrigerator. Roomy and accommodating. Highly recomment.
from Woodstock, GA, United States
I bought this a month ago i am so happy and like to recommend to anybody who wants need fridge.
Good unit but two design flaws noted below are a real pain
from Rochester, NY, United States
I bought this side by side 3 months ago. We like the stainless steel finish and interior layout. We do not like the single dispenser for both water and ice. This requires pushing two buttons to get a glass of ice water. Also do not like the water filter location at the very bottom. Old people can't get down there to change it.
from Dry Ridge, KY, United States
I needed a new refrigerator and this one had all the features I needed.
This is the best brand to buy
By Susie 54
from McComb, MS, United States
I love the Whirlpool brand and I would not buy any thing else. I like this refrigerator it is easy to organize and clean. The ice maker is fast and keeps up with the demands of my household.
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