Average Customer Reviews
Energy Star Rated - No
(based on 1002 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Extremely glad we chose KitchenAid and especially this model
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we...Read complete review
This is the most convenient and spacious fridge we have ever owned. My wife loves the storage capabilities and roll out features.A lesson we learned was that upon installation we placed all of the food and drink items we use constantly in the left side door, which contains the in-door icemaker unit. We were not pleased with the size or quantity of ice produced.Duh!!! We quickly figured out that the family was opening that left door 90% of the time and of course; left it open for periods of time. This degraded the quality of the ice. We simply moved all those high use foods, butter, bread, soft drinks, milk, wine, etc to the right side and our problem completely went away. The ice is now always of quality,size and plentiful.
Most Liked Negative Review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December...Read complete review
This is my second try at a review. The first one was "moderated". I have had 2 service calls and an unofficial service call on this refrigerator that was purchased December 27,2013. All for the block of ice and icicles that form on the upper back and ceiling. My refrigerator compressor will not stop running and the noise is a high pitched whirling sound. Still not fixed. Still waiting on yet another part.
Reviewed by 1002 customers
Displaying reviews 1-10
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WORST REFRIGERATOR EVER
from FARGO ND
Bought this refrigerator new 18 months ago. Since purchase have had the ice maker go out 3 times and since it goes out so often the parts are under warranty. However, prepare yourself for plenty of labor charges from the dealer you purchased it from. Had the repair guy out multiple times to replace the ice maker and then circuit board so probably 8 service calls all together and since they replaced one circuit board that was wrong it shorted out the fridge so it would not cool and I lost all the groceries we just purchased. Called Kitchenaid and they wont do anything and the dealer refuses to help. This is my first review and typically have good luck with products but will never buy Kitchenaid or Whirlpool products ever again. Buyer beware!!!!!
Bottom Line No, I would not recommend this to a friend
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from Southern Indiana
Lot's of space, well designed, quiet,solid refrigerator. Great style. Better allocation of space in doors compared to other brands of comparable size.
Bottom Line Yes, I would recommend this to a friend
from Austin, TX
We bought this refrigerator 3 years ago. It started making a noise after about 6 months that gradually became louder until the fridge stopped cooling entirely at about 15 months. When I called Kitchenaid I wasinformed that my fridge had a 1 year warranty and was no longer covered. After paying for 3 service calls from different repair companies I was advised that the problem was with the enclosed cooling system and that Kitchenaid was aware of the problem. The same repair company advised me to read my warranty closely which I did. The warranty on the enclosed system was in fact 2 years. Kitchenaid advisors certainly knew this. After many calls back to Kitchenaid they agreed to pay for repairs. The service man that did the repairs advised me that they would not last. That the problem was in the design and would return. It has....Refrigerator is now making the same noise and I cannot open freezer door as it is frozen shut.
Great functional refrigerator
from Calimesa, ca
Refrigerator works great but is noisy and ice maker has a hard time keeping up!
from ridgewood nj
bought this to replace a 25 year old ge profile that developed a leak. very pleased with the ease of access and storage options. cold milk,oj on the door, and the crisper works great! plenty of ice and the quiet operation is very nice too.
Suits us fine
from Congress, AZ
We bought this about two years ago and it still is just right. The installer was knowledgeable, too.
from Perkasie PA
We have had this refrigerator for about a year now. We love the design of the fridge, and the features - especially the adjustable bins, the built in wine rack, and the ability to change the temperature of the main drawer. I especially like the interior color -pleasing to the eye, especially when opening it when it gets dark outside. The only complaint I have is how noisy the fridge is....I was told by Kitchenaid that it would be getting quieter with time, but so far it has not happened.
Great appliance lots of storage space.
from Teaneck New Jersey
I'm glad that I bought the kitchen aid french door appliance
By Brett G.
from Kaysville Utah
We bought this Fridge a few years ago and it just went out. After reading these reviews you can see that Kitchenaid has had several of the same issue. The problem is the freon starts to leak and the fridge stops working... it runs, but the freezer and main cooler stops working. We lost hundreds of dollars of frozen meat and food products. We finally were able to schedule someone to come out and repair the fridge. After a long discussion we were able to get Kitchenaid to cover the costs of the parts. We still had to pay $130 for labor. I do not recommend this product at all.
(1 of 1 customers found this review helpful)
Shop around - not reliable
from State of Washington
We bought this refrigerator along with all other Kitchenaid appliances as recommended by our builder. Exactly one year after its install and after the warranty was over we started having issues. Loud noises, beeping noises we couldn't stop. The appliance repair place we were referred to by Kitchenaid said these issues were common. He defrosted the freezer motor and the noises went away. 6 minths later the ice maker started leaking and the freezer wasn't keeping things frozen. The repair guy came out again and had to order some major parts including the ice maker. All the parts he ordered were recalled so the only cost was $200 for labor. It was a 2 hour appt. he had to replace 3 major things including the adapter, heater, and evaporator. It seems to be fine now but I'm surprised for a refrig only 2 years old. Will look at other brands when we have to replace this.
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