Average Customer Reviews
Energy Star Rated - Yes
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(based on 78 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
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Reviewed by 78 customers
Displaying reviews 1-10
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By Geo T
About Me Avid Cook
Comments about Samsung Counter Depth Stainless Bottom-Freezer Refrigerator:
Just redid kitchen great addition
Service and delivery comments:
As always delivery no issue
Bottom Line Yes, I would recommend this to a friend
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Love the refrig, but not as spacious as expected. No depth
By Judy R
from Northern Chicago Burbs
Love the refrigerator, but it's a good thing that we kept our old one. Counter depth does not mean bigger -- it's significantly smaller than expected. I would have gotten a full size refrigerator and could have easily adjusted the new cabinets to make it look like a built in. Also, counter depth does not look any more built in. Still sticks out 6".
(6 of 10 customers found this review helpful)
Great but not great Ice maker
We love our new refrigerator but the ice makers does not perform as well as our old refrigerator. When you set it on whole cubes it still comes out partially crushed. We only set it on crushed one time and to this day the whole cubes come out somewhat chopped up. Definitely not whole. Other than that is a nice refrigerator. We especially like the middle drawer for holding canned drinks.
(3 of 6 customers found this review helpful)
This refregirtor performs well and offers enough space
from Naples, FL, USA
Great thoughts were put into the design but there's only one issue that I see and it may be a simple fix,. When the doors are open, the left one sometimes keep the separator partially open preventing the door to close properly. Other than that, everything is great
Great fridge,not noisy at all! Beautiful design, no issues so far :) very happy with the purchase
(5 of 9 customers found this review helpful)
(2 of 5 customers found this review helpful)
Great features and appearance
from Colorado, USA
I am so glad I bought this model. It is the perfect size and the drawer is great to store beverages and quick snacks. I would recommend this model. Easy to keep polished and shining bright.
(1 of 5 customers found this review helpful)
Perfect So Far
Perfect so far. More room than our last counter depth which is a bonus. Ice maker is working great as well! Hope it lasts.
(0 of 3 customers found this review helpful)
Seems to be a good value. Is very functional and convenient. We have only had it for three weeks and feel it will continue to be ther right choice.
from Biloxi, MS
About Me Casual Cook
Especially love the third pull out drawer. We keep all the beer and canned drinks there and it is easily accessible without opening the refrigerator.
Service and delivery were great but trying to get a refund for a service we canceled is proving to be very difficult.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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