Average Customer Reviews
(based on 113 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
Reviewed by 113 customers
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(1 of 1 customers found this review helpful)
Perfect refrigerator for our needs
This fridge has so far been excellent. We really like the flexzone drawer, we have used it for drinks and this has ultimately saved a lot of space within the bigger part of the fridge. The freezer is easy to access, and has worked very well so far. The icemaker has worked as expected, the ice comes out immediately and there's no mess either. Very satisfied, would recommend this to anyone looking for a counter-depth fridge.
Bottom Line Yes, I would recommend this to a friend
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Even though it is counter depth, was surprised with the amount of available space.
from North Carolina, USA
Love our new counterdepth refrigerator!!! Not only is it a beautiful addition to our kitchen fitting the space perfectly, but it has already proven to have more room and features to better organize than are regular sized frig. Worth every penny!
MY FIRST FRIDGE LASTED 9 MONTHS THE ICE MAKER STOPPED WORKING AND BEGAN DRIPPING WATER IN MY FLOOR. AFTER 3 VISITS BY GEEK SQUAD OF BEST BUY GOT ANOTHER UNIT, THE UNIT DOES NOT HAVE FRONT ADJUSTERS SO I CAN LEVEL MY FRIDGE LIKE THE MANUAL SAYS. WHAT DO I DO NOW??
Bottom Line No, I would not recommend this to a friend
LOVIN MY REFRIGERATOR
10.8.16 I JUST RECEIVED OU R NEW SAMSUNG FRIG AND SO FAR WE ARE JUST LOVNG IT!!! I HOPE IT LIVES UP TO ITS REVIEWS THAT I HAD READ PREVIOUSLY!
This product is nice but makes a lot of noise
from Oxford, Oxford Charter Township, MI 48371, USA
Although the manual states it will make various noises due to items inside changing temperature, it make a lot of other noises.
from California, USA
I am very happy with this refrigerator. The design meets and exceeds my needs. It is very attractive and goes well in my home. Delivery was great, fast and efficient. It is top quality.
(0 of 1 customers found this review helpful)
Like the counter depth appearance
I have only had this refrigerator for a week, so I can't comment on long range performance, but I'm happy with this purchase so far. The extra cost for a smaller refrigerator (counter depth) doesn't make sense to me, so the rating for "value" is a little less, but I like the size and appearance. The freezer with upper basket seems to use space efficiently, but it seems to hold less than my old smaller refrigerator freezer compartment. I like the separate refrigerator drawer, but I'm still figuring out the best items to keep in there. The separate water and ice dispensers in the door are working well. I have one issue with the shelf design. The only way you can put a tall item, like a carton of milk or orange juice on a shelf is to fold up the middle shelf, since the top shelf is attached to the ice maker and can't be moved!
This product is awesome
from Tampa, FL, USA
Four Doors/ French refrigerator doors are very convenient, then add all the adjustable shelving and led lighting and humidity controlled fruit and vegetable bins and this product is a total winner! The center door for deli selections, wines or fruit and deli platters is awesome ! The freezer door opens into two large bins (one above the other ) and has great capacity! Add all the other bells and whistles it comes with and you have an unbeatable refrigerator !
I Love It
from West Hollywood, CA, USA
I love my new refrigerator from Samsung. It's Beautiful. The ice maker is quiet and works great. Love the drawer freezer. I previously had a Samsung refrigerator but it wasn't counter depth like this one. This gives me more room in the kitchen. Very happy with this purchase and I recommend Samsung products for your home,phone, tablet, or television.
This refrigerator has so many great features.
from Janesville, WI, USA
This product is a great value cost wise and practicality.
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