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Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
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Reviewed by 100 customers
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A good refrigerate
from Lake Forest, IL
Comments about Samsung Counter Depth Stainless Bottom-Freezer Refrigerator:
Pretty nice refrigerator. Third drawer is useful and significantly better than french door fridges with an internal slider that requires both doors to be open. Internal shelving is good and thoughtfully designed.
Bottom Line Yes, I would recommend this to a friend
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I love this product
from niles, il
Service and delivery comments:
from Houston, TX
-Exterior styling a big plus. -External water/ice dispenser is a nice feature for this type of refrigerator. -Flex Zone temperature control is a great feature.
Bottom Line No, I would not recommend this to a friend
LOVE this fridge! The counter depth size is great! It took a little while to get used to how it is set up on the inside as we had to rearrange where we normally would have kept things but, considering its size, it fits everything we need! Wish there was more space or a better layout for gallon drinks but, we make it work! The only issue we have had on occasion is condensation between the two doors however, have to try turning off the energy saver when this occurs to see if it fixes it (that's what manual had recommended but, don't know why). Overall, we love this fridge!
So far so good..
from Syracuse, NY, USA
Although the configuration takes some getting used to , I do love it. There isn't a butter slot, no egg holder area, and the left door slots are very small-can't really fit anything in them. Love the freezer with extra drawer, and the small shelf in front is nice for smaller items, like my mozzarella. Like that I can have room to stand tall items. Noticed the large doors aren't hanging even- will have to call on that.
Very Disappointed - Temperature control problems
from New Jersey, USA
We loved the look of this refrigerator. Unfortunately we are on our second unit. Continuous temperature issues that led to 4 service calls and eventually a totally box replacement. We are now having the same issues with the new unit. Front display is not accurate. inside temperature based on several different thermostats reveals that the unit functions 8 to 10 degrees warmer. Same with the freezer. Food spoils quickly. Eggs, Fruit, Vegetables all spoil all to quickly. Ice maker dispenses very slowly and ice is chopped on any setting. I would not recommend this unit unless you have an extended warranty.
from Lee's Summit, M0
Perfect fit for my kitchen, features work well so far except the ice maker seems to be having a struggle making ice
Compressor/motor seems to run constantly
Having some issues with the compressor/motor always on/running. I'm not sure if its due to the refrigerator not balance. But for a new unit, it shouldn't be running as much as it is. Will check its balance level, and the doors, to make sure they are in line. Still not through my 30 days.
By Christina B
from Park Ridge
Love how the inside is so flexibile, gives me lots of organization. I also like the brite LED lights! The extra temp flex drawer is also nice, we usually use it for drinks, but you could use it for anything! Recommend this over and over again!
Delivery guys were amazing! Called ahead of time, were very friendly, moved or old equipment out carefully, and put the new items in quickly and carefully as well! They were both very nice and looked professional!
Overall good refrigerator. Good features. Disappointing ice maker.
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