Average Customer Reviews
(based on 132 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
Reviewed by 132 customers
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This product has great features
I love their look and always like Samsung products.
Bottom Line Yes, I would recommend this to a friend
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This upgrade was a long time coming, so it was a huge leap forward for us in fridge technology and perks. So far we are thrilled. Design as good as you would expect from Samsung, and performance has been flawless.
from Boise, ID, USA
Perfect size, love the middle drawer! So far, so good!
(1 of 1 customers found this review helpful)
Replacing 13 Year old Refrigerator
This is a replacement of our 13 year old unit. The ice and water in the door are great as is the temperature displays. Allows you to know precisely the temperature instead of relying on an aftermarket thermometer sitting on the shelf. The middle drawer is a great design and we are determining that it is also very useful
We love the refrigerator. The ice maker needs improvement
Comments about Samsung Counter Depth Stainless Bottom-Freezer Refrigerator:
Samsung really needs to resolve the ice maker issue. This is our 3rd refrigerator because of this matter. The ice maker begins to leak and the ice becomes slush.
Service and delivery comments:
As always, ABT offers the BEST Service and Delivery. ABT stands behind their products and their service team and delivery team are top notch and very professional.
Bottom Line No, I would not recommend this to a friend
from Elmhurst, IL
Great controls for storing food
Delivery was great - prompt and professional
Versatile and Functional
Well designed, functional and versatile with flex drawer to easily access frequently used items. Door height adjustablilty process could be improved, but overall very roomy and high performance counter depth which fits right into our kitchen design
Love this fridge!
We are thrilled with the new fridge!! Plenty of space with the french door design. Love the flex zone drawer - am using it for all the soft drinks.
from Minneapolis, MN, USA
Miss not having a meat drawer. Love the pop/drink frig prefect for my little kids
Love our new refrigerator
Love the FlexZone drawer. Love the way our counter depth fits and looks with our kitchen. Of course the draw back from that is a little less space inside the refrigerator, but that has never been an issue for us since there is only two of us. Something to consider if you have a large family. Nice and bright inside with the led lighting.
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