Average Customer Reviews
(based on 123 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Esthetics, Convenience, and Quality Overview
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the...Read complete review
This is the second full week that we've had our new refrigerator, and, on balance, we're very happy with the new unit. I thought I would break out the three categories in the heading and report on it from that perspective. I'll try and remember to update my product ratings and review at six months and twelve months. Esthetics - My wife had not seen the refrigerator before it was delivered and set up(what admirable trust she placed in her husband), so when she saw it in its appointed space she remarked that it updated the style of the kitchen greatly, and I must admit it does have a hi-tech look and feel to it. It has a nice stainless steel surface and appearance that complements our other kitchen appliances and so fits right in. The crew who set it up did a nice job of balancing it and that is very important so make sure you get the same effort. Take a level balance to it if they don't and check it before they leave. Grade A. Convenience - The flex drawer is really nice. If you have young children, they can reach it and get after school yogurts or cheese items and the drawer opens very easily. We use it for cold drinks, fresh fruit, and dog meat items. It can be set to multiple temperatures depending on the items present. The bottom freezer drawer is cavernous and holds small items in the top tray, and large frozen turkeys and other things in the bottom section. The lighting is superb with bright LED lights illuminating even the far corners. The ice maker works great but do remember to set it up correctly for the first time and every time the ice bucket is emptied. Samsung did a great job thinking of product planning and finding how people use their fridges and designing a product around that. Grade A+. Quality - The digital inverter compressor is a great breakthrough in long life and quietness. Unfortunately, our unit had a vibrating rattle that sounded as if it was coming from the sides of the fridge but that was only a radiated noise. When the compressor came on, the noise would start and only end when the compressor quit. It was really loud and irritating. So we placed a service call and the technician came out and fixed it in ten minutes, and he seemed to know right where to look. He removed the six or eight screws holding on a metal plate where the compressor is located and the water tray at the bottom was touching the evaporator coils. When the compressor started, it would vibrate the tray on the coils and cause the noise, which was amplified within the enclosure. He bent the tray away from the coils and the vibrating rattle completely disappeared. Now the refrigerator is extremely quiet and doesn't interfere with the audio on the TV which is not too far away. I would like to see Samsung test the individual refrigerators for at least twenty-four hours and catch as many of these gremlins as possible before the refrigerator is delivered to the customer. It would make for a much better end user experience and greatly reduce their warranty costs. Grade B-.
Most Liked Negative Review
don't ever buy a refrigerator from Samsung
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in...Read complete review
rust spots have started to appear on the 'stainless' steel fridge doors and freezer doors which is deemed just a cosmetic issue and therefore not covered under the warranty Always had great products in the past from Samsung, so thought the fridge would be good, but turned out to be a terrible, very expensive mistake. also the ice production is poor, way less than my old fridge I used to have and the veg crispers are tiny, not large enough for a regular shop
Reviewed by 123 customers
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Love our new refrigerator
Love the FlexZone drawer. Love the way our counter depth fits and looks with our kitchen. Of course the draw back from that is a little less space inside the refrigerator, but that has never been an issue for us since there is only two of us. Something to consider if you have a large family. Nice and bright inside with the led lighting.
Bottom Line Yes, I would recommend this to a friend
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from Canton, MI, USA
We recently replaced our LG French Door fridge with this Samsung model. My ONLY complaint, is the ice maker is a bit noisy when ice is being made and dropped into the internal bin. Other than this, this fridge functions great, and looks exceptional.
This prouct is amazing!
from Ocala, FL, USA
Flex drawer is a wonderful feature for children and husbands....
Excellent product and great service
from Hoffman Estates Illinois
Comments about Samsung Counter Depth Stainless Bottom-Freezer Refrigerator:
The lines and look of this style are a wonderful addition to my kitchen. It is easy to clean stainless, and I love the extra drawer for chilled items. Great price from ABT as well.
Service and delivery comments:
Service team did an excellent install and set up, and protected my hardwood floors when removing the old refrigerator. They arrived at the estimated time and contacted me prior to arrival. These are a few of the reasonable why ABT is my choice for appliances.
Love the fridge
from Camarillo, CA
The counter depth makes it fit in great and everything is very accessible and easy to reach. The auto closing doors don't seem to autoclose like they did in the store, but I've been in touch with support and am hoping I can fix it. Even if I don't though, I love how easy the doors open and that I don't have to reach far for everyday things. We're looking forward to many good years from this appliance.
So far so good.
A little noisy but overall, this is a very nice fridge.
This is a beautiful refrigerator, has lots of space, a little weird on the ice maker side, small little areas for storage. Ice is slow to dispense, but we do not use alot of ice anyway, so not a problem for us. The main problem with this unit is that its makes popping and cracking noises, (these are sounds that do not come from the ice maker) and happen at different times throughout the day, which are very disturbing in a quite household. I understand there is a fix, so I intend to contact service after the holidays.
from new york
Love the look of this refrigerator. So far so good, had it running now for4 months with no issues. If you need a lot of space in the main section and freezer, I would size up one size. Its more than adequate for my family of 3
from Arizona, USA
Purchased product upon recommendation from two family members. Unit appearance is focal piece in Kitchen. Very satisfied with capacity and features.
Setting temperature is challenging
The installer set the default temperature, however, the temp was a little colder than I wanted. Trying to change the temp was challenging. It kept getting colder instead of warmer. Just kept trying and somehow eventually got it right.
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