Average Customer Reviews
(based on 60 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Delivers Addictively Wonderful Ice Every Day
We bought this unit to replace a ten year old one that was simply wearing out. These are fairly expensive, complicated machines that require regular maintenance and cleaning to perform properly. We bought...Read complete review
We bought this unit to replace a ten year old one that was simply wearing out. These are fairly expensive, complicated machines that require regular maintenance and cleaning to perform properly. We bought another because we love the quality and quantity of ice these machines produce. Ice from refrigerators doesn't even come close. Once you become accustomed to using this ice every day, you won't want anything else. With this new unit, we can see that KitchenAid has made a number of improvements over the years while retaining the same basic design and we like that.
Most Liked Negative Review
Reasons to not buy this product
When purchasing a ice machine you are better off buying a brand that specializes in ice machines only such as Manitowoc as a first choice, Scotsman second and Hoshizaki third. The major. Reasons...Read complete review
When purchasing a ice machine you are better off buying a brand that specializes in ice machines only such as Manitowoc as a first choice, Scotsman second and Hoshizaki third. The major. Reasons are this unit and other budget brands are engineered for residential use only. This means it is designed initial cost as it's primary engeering parameters that the cost is less but ultimately the performance and reliability can suffer. This unit has no factory installed service valves and bare minimum amount of safety switches installed. Said switches are installwd to protect against major mechanical damage and shut the systrm off while a more badic repair can still be made, and they may protect a system from major damage in the long haul. Also when a service man comes to service any ice machine it is standard that he watches the machine make three good batches before departure to ensure proper consistent function. Labor rates are approx $100 per hour so between initial troubleshooting of about an hour, and test running this unit will cost you nearly $400 for just the most basic of repairs. (Factory manual states 45 min for expected harvest time other brands can be as short as 12min) Also the cheap construction along with lack of regular maintenance (all ice machines regardless of manufacture mandate or recommend maintenance every 6 months or more frequent.) Can cause Some of the most costly repairs some of which would cost more than a new machine itself. Also please buy quality and American as parts are difficult to obtain on brands that are foreign and or rare to the ice machine world. Whichever one you choose please clean it with the proper chemicals exactly the way the mfgr wants it done. Mold and bacteria run rampant in a dirty machine and can make you so sick you would wish you spent the time or money on proper maintenance.
Reviewed by 60 customers
Displaying reviews 1-10
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By Refrigeration Service Engineer
from Rhode Island
Comments about KitchenAid 18" Black Automatic Ice Maker:
Bottom Line No, I would not recommend this to a friend
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Just received my new icemaker - so far....it is EXCELLENT!
from Hampton, Va.
Makes great ice & so far is extremely reliable. Love the black color for my new kitchen. Had problems with my old one (must say Kitchenaid was very supportive in their service & did everything could to help me!)
Bottom Line Yes, I would recommend this to a friend
A wonderful product !!!!
from SAN Antonio,Texas
I bought this a month ago and I am so excited and happy with this product !!
So Far so good. Ergonomically pleasant.
from Brownwood tX
So far so good.
Had to have it!
from Dallas, Tx
Was not going to replace ice maker because they barely outlive their warranties, BUT, I caved in and knew I couldn't endure ugly ice from refrig..... end of the story is I am a happy girl again
(1 of 1 customers found this review helpful)
from Atl, GA
I bought this ice maker 1 week ago. It is easy to install but I hired an appliance installer since I have the pump drain system and didn't want to flood the place. Within 1 hour the machine was making ice. With kids, sports and constant need for ice water, this was a great purchase for us.
Have proven to be dependable.
This recent purchase is my 3rd ice maker. The first two lasted about 15 yrs. each. They have proven to be simple, dependable machines. Hope I get 15 out of this one.
from Visalia, CA
I bought this a litte over a year ago and have had it break down mulitple times. We've had a service tech out 4 times, to repair under warranty which began on 6/2 and still isn't fixed almost two months later. Maybe it will be fixed on the 5th visit? They've replaced parts and still having trouble, will say when it worked, it worked well!
from Richmond, Va
We are thrilled with our new ice maker. It produces sufficient ice constantly, and is much quieter than our previous ice maker. It has a sleek elegant look and has received many compliments from friends.
Worked great for 48 hours.
from Longview, TX
The only good thing about this transaction was that the dealer graciously came back and took it away before he had time to send me a bill.The machine stopped making ice after its first 48 hours.
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