Average Customer Reviews
(based on 151 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
Ice make is terrible
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make...Read complete review
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make has been a disappointment from the start. Water pressure is a problem for us because we are on a well and that has likely contributed to the lack of ice production, but ice continually clogs and freezes above the bucket. The unit leaked into the middle drawer after about 6 months and had to be replaced along with the bucket which cracked. It has dripped into the dispenser tray since day 1, and the ice bucket broke again. We had to turn the ice maker off. Two of my relatives purchased this same unit and have also had continuous issues with the ice maker clogging during dispense to the bucket and freezing the cubes above the bucket as ours did. They also experience the constant drip through the door dispenser. Both have had their units serviced and components replaced. Problems persist. Samsung did a terrible job with this ice maker. The design should allow for lower water pressure and the mechanism should be reliable. Unless Samsung can resolve these issues I would not recommend any refrigerator that uses this ice maker.
Reviewed by 151 customers
Displaying reviews 1-10
Back to top
Previous | Next »
Looks great. Nice features.
from Tolland, CT 06084, USA
Comments about Samsung Stainless Steel French Door Bottom Freezer Refrigerator:
This refridgerator was just delived yesterday so this review is based on initial impressions so far. The black stainless steel looks great. Love the LED lighting and the flex door. I would definitley recommend if you are in the market. Time will tell as to its reliability.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
so far so good
from Bremerton, WA, USA
We've only had this product since December 16th, so far so good. I love the little drawer fridge we like to use it for those things you usually loose in the bigger part of the fridge, cut onion ect, also for the most used easy to find and grab. My daughter likes how the freezer is set up she keeps her vegetarian stuff in there and can find it easier than the side by side we had. It is kinda loud hopefully I'll get use to that. Again with this product we had a hard time registering it.
from Chicago, IL, USA
Love the design and features. Glad the water has an auto cut-off at 1 liter. Shelving design allowed me to easily transfer all my food items from my previous appliance. I like the light in the water dispenser. Makes a nice night-light for the kitchen
Wife loves it.
Only had the refrigerator for 3 weeks now, so far so good. We love the conveniences that it offers, especially the flex zone.
from Southeast Ohio
Best refrigerator for a small space. Plenty of space.
This product has great features
This product has great features, we got it just in time for the holidays.
from North Carolina, USA
We've had this for a week and so far it's great, versatile shelving and lots of freezer room.
Winner ! Winner !!
from Texas, USA
I am so excited, and proud to own, this new refrigerator. It is beautiful, has lots of room, style is awesome. The flex zone drawer is such an added plus. I will honestly use this feature more than the rest! It looks so nice in my kitchen and with my new dishwasher too. The dark stainless is just gorgeous. High quality. I am thrilled to own this and use it!
Great use of space.
from Abbottstown, PA 17301, USA
My old refrigerator was the same overall size as my new Samsung. However, when I unloaded the contents from the just about packed full old refrigerator and put them in my new Samsung, I could hardly believe all the space I still had. I felt like I needed to go to the grocery store to buy a lot more food to fill it. Great job you did on this one. And by the way, it is so much better looking then my old one. I can hardly wait for my new Samsung stove and microwave to be delivered.
(1 of 1 customers found this review helpful)
Icemaker is problematic
Initially it was impossible to remove the ice bucket/tray. Service replaced tray mechanism. Now months later, it is making binding noise and tray cannot be removed
Bottom Line No, I would not recommend this to a friend
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
Fill out the form below to request Better Price for this product.
your next order of $250 or more.