Average Customer Reviews
(based on 106 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
ICE MAKER - DISAPOINTING
We have had this very expensive refrigerator for 1 year and the Flex Zone drawer stopped working properly after 1 month. It only "chills" it does not freeze at all....Read complete review
We have had this very expensive refrigerator for 1 year and the Flex Zone drawer stopped working properly after 1 month. It only "chills" it does not freeze at all. That was not such a big deal because we use the drawer for canned sodas, which fit perfectly. The biggest problem is the ICE MAKER. The ice maker has not worked properly at all. It freezes over and jams up. Sometimes it doesn't even make ice at all. In addition, when the ice does work for 1 day after my husband has un-jammed it, the ice is watery and drips of water come out of the dispenser making a puddle on the floor. I'm so disappointed. I'll go back to my other brands of products that I usually purchase!
Reviewed by 106 customers
Displaying reviews 1-10
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Comments about Samsung Stainless Steel French Door Bottom Freezer Refrigerator:
This Fridge is awesome! Black Stainless is sweet! Highly recommend
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
from Omaha, NE, USA
Love the color of it as it ties in well with our older black appliances. Love the middle beverage drawer to keep drinks at 33 degrees. Love the french doors that make it easy to get a big pizza box out of the fridge. The LED lighting for the water dispenser makes for a great night light in the kitchen.
Odd size buckets in doors
from Sherburn, MN 56171, USA
This fridge is beautiful and large. I only have one complaint and that is in the design there is very odd shaped buckets in the doors that make it difficult to fit anything in them. Like the one under the ice maker. nothing I could buy would ever fit in that 2.5" space. Just seems like a waste of space to me
25 cu ft french 4 door looks as good as it works
from Delaware, USA
Love the ice maker and filtered water dispensing. No drips and ice and water come out at a perfect pace. I love this refrigerator.
We needed a more compact size due to the limited space of the location but still lots of room for a 4 person family. This fridge met all these requirements and is absolutely beautiful!
(0 of 1 customers found this review helpful)
We love the extra features on this refrigerator
from Cherry Tree, PA 15724, USA
We love the pull out freezer on the bottom as well as the middle drawer for keeping cold cuts or wine! We never had a french door style before so was a learning curve on where to put things but now we love it!! The ice and water dispenser is slick and easy to use. Very happy with this refrigerator and would definitely recommend it to others.
Good product for purchase
Very prompt service and delivery
Service and delivery comments:
Delivery is very prompt on time, good service
25 cu. ft. 4-Door French Door Refrigerator RF25HMEDBBC/AA
The wife and I were looking for a new refrigerator after our 20 year old fridge was not very energy efficient and just getting old looking. We chose this model from the home improvement store near us because of the deep discount and energy star rebates, so far it is working fine, it is only a week old.
from Cape Cod
I never new an appliance could look so sharp , absolutely love this fridge, very functional product , keeps food nice and cold.
This product has such great features.
from Lynchburg, VA, USA
I love the great features and the style. I love the convenience of the product.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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