Average Customer Reviews
(based on 167 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
Ice make is terrible
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make...Read complete review
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make has been a disappointment from the start. Water pressure is a problem for us because we are on a well and that has likely contributed to the lack of ice production, but ice continually clogs and freezes above the bucket. The unit leaked into the middle drawer after about 6 months and had to be replaced along with the bucket which cracked. It has dripped into the dispenser tray since day 1, and the ice bucket broke again. We had to turn the ice maker off. Two of my relatives purchased this same unit and have also had continuous issues with the ice maker clogging during dispense to the bucket and freezing the cubes above the bucket as ours did. They also experience the constant drip through the door dispenser. Both have had their units serviced and components replaced. Problems persist. Samsung did a terrible job with this ice maker. The design should allow for lower water pressure and the mechanism should be reliable. Unless Samsung can resolve these issues I would not recommend any refrigerator that uses this ice maker.
Reviewed by 167 customers
Displaying reviews 1-10
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Nice solid unit
from Newmarket, NH
Comments about Samsung Stainless Steel French Door Bottom Freezer Refrigerator:
The ice maker seem durable. Great led lighting. The extra drawer is handy for drinks and deli stuff.
Bottom Line Yes, I would recommend this to a friend
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from Norris City, IL
This fridge looks great and functions great too. No problems so far, although we've only had it about a month.
Love this fridge
from Newtown, CT
Love the 3rd draw, great for produce, beverages and party prep. The only negative I can say about this is the inside can be a little awkward for jars and bottles. There isn't enough space for larger i items such as pot of soup plus milk and a pitcher. Small
It's been two years and overall I'd still recommend
from Decatur, GA
My only complaint to date is the ice maker. Crushed is crushed, however cubed is cubed and crushed together. I would prefer the cubed setting dispense only cubed not partial cubes and fragments.
Nice fridge but could not register a product/warranty passed 2016
I registered the fridge we got on Feb. 8 2017. But the latest I could go to was Dec. 31 2016 on the drop down menu. Early review. Fridge seems alright so far: 7/10 - Please fix the register warranty/product page. There's 2 of them. One is quite broken and does not have my model. A card came with the fridge with that URL. Did not work. Found an alternate page that lead me to write this review. It only half worked. Like I said, you need to add in the current year, 2017.
Beautiful and spacious
This refrigerator has a beautiful look on both the outside and inside. The interior is well lit and spacious. The outside has a sleek look. It is well-designed. I'm happy with it!!
Samsung 24 cut.ft. 4-door refrigerator
from New Rochelle NY
Love my new frig. The French Doors are so much nicer than my old side by side. Also love the two drawers which makes it so easy to accvess various foods. The freezer draw is very roomy and the extra draw in the freezer is so handy to sore cakes, ice cream,, etc. The 33 inch size was perfect for my space.
Love the features!
I love all the features this model has. Great space, able to rearrange shelves to fit different size dishes. The deli drawer is an amazing extra space. The bottom freezer holds a large amount of items and with the drawer design, things are readily found. It's quiet, efficient and the water/ice door combo is great! Loving the new black stainless finish--less fingerprints!
SO FAR, MY EXPERIENCE HAS BEEN GOOD BUT IT'S HASN'T BEEN 12 HOURS.
25 cubic 4 door flex
from United States
We just had it delivered today. So far all is normal. I know it says to wait for a day or so for the ice maker to work, but after a few hours and temp stabilization, I followed the instructions in the ice area (not in the set up area) & removed the ice bucket & pressed the button. The chime did occur, but not the second until a few minutes later. A few minutes later it made some sounds as if it was attempting to operate. Maybe an hour or so later ice was being made. The other issue I feel needs a comment is the protective covering over the black stainless leaves behind many bits along he edges. It took quite some time to remove them with a pocket knife. This was very frustrating, as I was trying to not scratch the surface. If the material was not tucked under the adjacent plastic all around, it would not be a problem. All of the controls seem to be working as well as the ice and water. Looking forward to many years' use.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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