Average Customer Reviews
(based on 126 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
Ice make is terrible
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make...Read complete review
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make has been a disappointment from the start. Water pressure is a problem for us because we are on a well and that has likely contributed to the lack of ice production, but ice continually clogs and freezes above the bucket. The unit leaked into the middle drawer after about 6 months and had to be replaced along with the bucket which cracked. It has dripped into the dispenser tray since day 1, and the ice bucket broke again. We had to turn the ice maker off. Two of my relatives purchased this same unit and have also had continuous issues with the ice maker clogging during dispense to the bucket and freezing the cubes above the bucket as ours did. They also experience the constant drip through the door dispenser. Both have had their units serviced and components replaced. Problems persist. Samsung did a terrible job with this ice maker. The design should allow for lower water pressure and the mechanism should be reliable. Unless Samsung can resolve these issues I would not recommend any refrigerator that uses this ice maker.
Reviewed by 126 customers
Displaying reviews 1-10
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from Portsmouth, OH 45662, USA
Comments about Samsung Stainless Steel French Door Bottom Freezer Refrigerator:
This refrigerator replaces my 26-year-old side-by-side which gave me wonderful service but had become too expensive to operate. Time for something new. This is my second large Samsung purchase. The brand name has proven to be both reliable and affordable.
Bottom Line Yes, I would recommend this to a friend
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This Fridge is awesome! Black Stainless is sweet! Highly recommend
(1 of 1 customers found this review helpful)
from Omaha, NE, USA
Love the color of it as it ties in well with our older black appliances. Love the middle beverage drawer to keep drinks at 33 degrees. Love the french doors that make it easy to get a big pizza box out of the fridge. The LED lighting for the water dispenser makes for a great night light in the kitchen.
Odd size buckets in doors
from Sherburn, MN 56171, USA
This fridge is beautiful and large. I only have one complaint and that is in the design there is very odd shaped buckets in the doors that make it difficult to fit anything in them. Like the one under the ice maker. nothing I could buy would ever fit in that 2.5" space. Just seems like a waste of space to me
25 cu ft french 4 door looks as good as it works
from Delaware, USA
Love the ice maker and filtered water dispensing. No drips and ice and water come out at a perfect pace. I love this refrigerator.
This isa beautiful refrigerator but there are some flaws
from St. Petersburg, FL, USA
I am happy for the most part with my refrigerator but is has a VERY small ice maker. Also when I try to get crushed ice the refrigerator dispenses cubed ice about 80 % of the time. I need crushed ice as much as I need cubed ice so this feature is totally useless. It also takes a long time for the ice maker to fill again.
Bottom Line No, I would not recommend this to a friend
We needed a more compact size due to the limited space of the location but still lots of room for a 4 person family. This fridge met all these requirements and is absolutely beautiful!
(0 of 1 customers found this review helpful)
We love the extra features on this refrigerator
from Cherry Tree, PA 15724, USA
We love the pull out freezer on the bottom as well as the middle drawer for keeping cold cuts or wine! We never had a french door style before so was a learning curve on where to put things but now we love it!! The ice and water dispenser is slick and easy to use. Very happy with this refrigerator and would definitely recommend it to others.
Good product for purchase
Very prompt service and delivery
Service and delivery comments:
Delivery is very prompt on time, good service
Great storage space
from South Jordan, UT, USA
We were without a refrigerator for 2 weeks and really happy with the new addition to the kitchen. More storage space than anticipated and it takes up less space than our last one.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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