Average Customer Reviews
(based on 159 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Solid Investment from Supportive Company
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are...Read complete review
We really like our fridge. For what we paid it is an extremely good value. There are a few usability items that could be improved. In the middle slide out drawer there are cross dividers that slide, so you can adjust the sizing of the compartments, but it doesn't lock in place and the kids are always bumping it. Soft packages travel from one compartment to the other making it difficult to keep organized. We could use some more slots for adjusting shelves in the main fridge. Within the freezer drawer there's a little drawer to provide additional organization, but the drawer isn't on extended rails. It only comes out about half the way of the main drawer. Its challenging seeing whats in the drawer. Overall we're able to organize our food items well, the glass shelves make it easy to see whats in the fridge. Most of the shelves are easy to remove and clean. Overall we're pleased with the product. My recent experience with customer service was wonderful. I tried cleaning the shelf above the crisper drawers and when I placed in the sink it shattered into a million pieces. the glass hit the porcelain sink and the vibration resonated in the glass causing it shattered. I opened a service request and I got a response within a couple of days. After a general review with the rep, and getting my ticket number I got a call within a few hours from a rep that setup replacement of the glass. He was considerate, understood the problem, and setup shipping. We got the replacement and they actually replaced the whole shelf. The design is a little different, but the new shelf slides in much easier, and the wheels for the crisper drawers are anchored by screws rather than all plastic. Our product is dates April 2014 and they're already making improvements to the product. Not only did they take care of our issue quickly, they went above and beyond, and I will continue to be a Samsung customer.
Most Liked Negative Review
Ice make is terrible
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make...Read complete review
We purchased this refrigerator because of the advertised ability to produce more ice than others and the layout configuration. We are very pleased with the design of the layout and capacity. The ice make has been a disappointment from the start. Water pressure is a problem for us because we are on a well and that has likely contributed to the lack of ice production, but ice continually clogs and freezes above the bucket. The unit leaked into the middle drawer after about 6 months and had to be replaced along with the bucket which cracked. It has dripped into the dispenser tray since day 1, and the ice bucket broke again. We had to turn the ice maker off. Two of my relatives purchased this same unit and have also had continuous issues with the ice maker clogging during dispense to the bucket and freezing the cubes above the bucket as ours did. They also experience the constant drip through the door dispenser. Both have had their units serviced and components replaced. Problems persist. Samsung did a terrible job with this ice maker. The design should allow for lower water pressure and the mechanism should be reliable. Unless Samsung can resolve these issues I would not recommend any refrigerator that uses this ice maker.
Reviewed by 159 customers
Displaying reviews 1-10
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Comments about Samsung 25 CuFt French Door Bottom Freezer Refrigerator:
SO FAR, MY EXPERIENCE HAS BEEN GOOD BUT IT'S HASN'T BEEN 12 HOURS.
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25 cubic 4 door flex
from United States
We just had it delivered today. So far all is normal. I know it says to wait for a day or so for the ice maker to work, but after a few hours and temp stabilization, I followed the instructions in the ice area (not in the set up area) & removed the ice bucket & pressed the button. The chime did occur, but not the second until a few minutes later. A few minutes later it made some sounds as if it was attempting to operate. Maybe an hour or so later ice was being made. The other issue I feel needs a comment is the protective covering over the black stainless leaves behind many bits along he edges. It took quite some time to remove them with a pocket knife. This was very frustrating, as I was trying to not scratch the surface. If the material was not tucked under the adjacent plastic all around, it would not be a problem. All of the controls seem to be working as well as the ice and water. Looking forward to many years' use.
Bottom Line Yes, I would recommend this to a friend
ICE MAKER SUCKS!
Order this frig without the ice maker. it freezes over and you have to chip ice on a daily basis. we turned it off and now freeze in ice trays. so much for quality!!!!. Otherwise, its a very nice frig. Wish I had ice though! BEWARE!!!!!
Bottom Line No, I would not recommend this to a friend
from Washington, USA
Love everything about this Refrigerator keeps every thing at proper temperature. Middle drawer is so easy we keep beverages and items I want to keep extra cold without freezing. The lighting is so well done nothing gets lost in dark spaces. I never run out of room .
I like everything about this fridge. What i like the best is flex drawer ajustable tempatures. I was afraid the frezzer was going to be to small, but it holds more than our side by side.
from Denver, CO, USA
It's a beautiful looking refrigerator, very quiet running water dispensing much faster than my old refrigerator . We love the accessibility to the refrigerator bottom drawer and very versatile . Doesn't show fingerprints very much easier to clean
I was worried that the middle drawer would not be practical, but it seems to provide a convenient storage for some items. The storage drawers slide very easily. We're very happy with it.
Everything I wanted
from Carson City, NV
Bought this French Door refrigerator and could not be more pleased. Replaced my older side by side and am thrilled with all the space and ease of use; no more pulling everything out to find what I need and then discovering something no longer recognizable loitering at the back. I can see everything at a glance. I love the pull out drawers and it makes organizing easy.
Review entered to enter contest, per guidelines on website.
Looks great. Nice features.
from Tolland, CT 06084, USA
This refridgerator was just delived yesterday so this review is based on initial impressions so far. The black stainless steel looks great. Love the LED lighting and the flex door. I would definitley recommend if you are in the market. Time will tell as to its reliability.
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