Average Customer Reviews
(based on 143 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
"A Beautifully Engineered product"
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not...Read complete review
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not this time,because this Samsung fridge is a well designed and solidly built product. When you open the Doors/ Drawers everything operates smoothly and while some reviews commented on noise, I can attest that this refrigerators operation is whisper quiet. In fact,The only time I can tell it's operating is when the occasional ice cubes drop, which I consider normal. We have received many compliments on the design/style ,especially when you swing open the doors. We purchased the Counter depth model ,due to having a smaller kitchen, and was informed that it was more expensive than the regular size model,which I don't understand , But it was worth the money..Next up, is the purchase of the matching Smooth- top, convection oven.
Most Liked Negative Review
Samsung how I hate your Ice maker
This refrigerator has been in our home for 8 months. It was the model the builder was providing and it looked great in the showroom. The first thing I learned while filling the fridge...Read complete review
This refrigerator has been in our home for 8 months. It was the model the builder was providing and it looked great in the showroom. The first thing I learned while filling the fridge was that the Ice maker takes up a third of the left side of the fridge and the narrow shelves on the door are too small to hold a bottle of water or soda can. they show it with children's juice boxes but even that must be a tight squeeze. I use it for sticks of butter. My second complaint is the quality of the ice cubes. They are white and frosty. When added to a carbonated beverage they cause it to foam excessively - depleting the desired carbonation. We have changed the filter and checked the flow of water but still white ice cubes not clear hard ice. A point to consider: you never have access to bulk ice. You can't reach in and get a pound of ice for a cooler. It must be dispensed through the door, a slow process. The crushed ice option is my husbands favorite. The various sized pieces of ice come shooting out of the chute and only a portion end up in the glass, the rest are on the floor. We have already had the bottom freezer serviced. They replace the rails and closing mechanism because there was a small gap on one side. We discovered this was an issue when returning to the house after being gone for three months. We were unable to open the freezer door. The entire top drawer was full of a glacier of ice that formed. We had to defrost the fridge for two days to melt it and have three service calls. One to say, after it melted, that it was fine. One to see the ice when it started to reform and one to replace the rails, gasket and closing mechanism. My advice: wait for a redesign Pro: the fridge and freezer seem to keep a steady temperature In a quiet house the hum is very noticeable.
Reviewed by 143 customers
Displaying reviews 1-10
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Love my new refrigerator!
By Kathy W
from Mokena, IL
Comments about Samsung Counter Depth Stainless Steel French Door Bottom Freezer Refrigerator:
Spacious interior, water and ice maker easy to hook up to our existing RO system.Very quiet.
Service and delivery comments:
Service guys were great. Came on time and were so helpful in taking away the old fridge and bringing in and setting up the new one!Salesperson great! Very helpful -easy process
Bottom Line Yes, I would recommend this to a friend
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French door fridge - Counter depth
from Detroit, MI, USA
Comments about Samsung Counter Depth Black French Door Refrigerator:
The fridge fits well in my existing cabinet. It is counter depth. The black gloss finish does show smudges, but other than that it is a nice design. A little noisy in the beginning, but that seems to have settled down.
from Cary, NC, USA
We bought this refrigerator just before thanks giving. Excellent buy, nice features and works great. Definitely recommend
from shetlon, ct
Wanted to get big fridge but the cut out in kitchen only afforded a certain measurement. Our previous fridge was side by side 22 cuf, it felt small and we had hard time fitting everything in given the layout. This new fridge utilizes all the space in very useful way. Got
from Schaumburg IL
Delivery was great. Very professional & efficient. Still waiting for my cabinet 3 weeks later even though I was told it would be 2 weeks. Hopefully it will be here soon.
from Colorado, USA
Very quiet and very spacious interior design. Functionally, it works great except the temperature reading on the freezer keeps fluctuating from 0 to 27 degrees, when the desired temp is set to zero. Not sure why the temp keeps rising on the freezer even though the door is closed. Also the warning feature on the panel keeps malfunctioning.
(1 of 1 customers found this review helpful)
Multiple failures in ice maker
from Tennessee, USA
I have owned the counter depth refrigerator for 1 year and 8 months. We have had the ice maker worked on MONTHLY since August 2016 a total of 5 service claims. The ice maker is still Having the same exact issue. We are awaiting the warranty center to resolve the issue. The last service repairman states the ice maker was "unrepairable"! NOT ACCEPTABLE. I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!! Model #RF23HCEDBSR/AA
Bottom Line No, I would not recommend this to a friend
Ice Maker is Poor Design
from St. Louis, MO, USA
1. The ice maker does not produce enough ice. 2. The internal components frost over and ice gets stuck. Stops producing ice frequently (weekly). 3. When you press for ice water squirts out first. 4. Problems started one year after purchase. 5. Had it serviced and problem continues. 6. Motor for ice maker makes a loud noise.
Looks and works great
Looks nice and works great - kinda pricey, but a good price for a counterdepth
Brand new owner, love it so far.
from Ft Lauderdale, FL
We just had our samsung rf23hcedbsr refrigerator delivered from Home Depot. I mean we've owned it for about 1 hour. I love it , so far. We ordered it even though there were some negative reviews. We also saw a lot of positive ones. We hope we will remain one of the positive reviews. Will update this review periodically, if not here then on the Home Depot website.
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