Average Customer Reviews
(based on 139 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
"A Beautifully Engineered product"
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not...Read complete review
I spent a lot of time reviewing the pros/cons of the different refrigerators available,because I'm a super critical individual,that always expects a Quality product. Sometimes I have picked wrong, but not this time,because this Samsung fridge is a well designed and solidly built product. When you open the Doors/ Drawers everything operates smoothly and while some reviews commented on noise, I can attest that this refrigerators operation is whisper quiet. In fact,The only time I can tell it's operating is when the occasional ice cubes drop, which I consider normal. We have received many compliments on the design/style ,especially when you swing open the doors. We purchased the Counter depth model ,due to having a smaller kitchen, and was informed that it was more expensive than the regular size model,which I don't understand , But it was worth the money..Next up, is the purchase of the matching Smooth- top, convection oven.
Most Liked Negative Review
Samsung how I hate your Ice maker
This refrigerator has been in our home for 8 months. It was the model the builder was providing and it looked great in the showroom. The first thing I learned while filling the fridge...Read complete review
This refrigerator has been in our home for 8 months. It was the model the builder was providing and it looked great in the showroom. The first thing I learned while filling the fridge was that the Ice maker takes up a third of the left side of the fridge and the narrow shelves on the door are too small to hold a bottle of water or soda can. they show it with children's juice boxes but even that must be a tight squeeze. I use it for sticks of butter. My second complaint is the quality of the ice cubes. They are white and frosty. When added to a carbonated beverage they cause it to foam excessively - depleting the desired carbonation. We have changed the filter and checked the flow of water but still white ice cubes not clear hard ice. A point to consider: you never have access to bulk ice. You can't reach in and get a pound of ice for a cooler. It must be dispensed through the door, a slow process. The crushed ice option is my husbands favorite. The various sized pieces of ice come shooting out of the chute and only a portion end up in the glass, the rest are on the floor. We have already had the bottom freezer serviced. They replace the rails and closing mechanism because there was a small gap on one side. We discovered this was an issue when returning to the house after being gone for three months. We were unable to open the freezer door. The entire top drawer was full of a glacier of ice that formed. We had to defrost the fridge for two days to melt it and have three service calls. One to say, after it melted, that it was fine. One to see the ice when it started to reform and one to replace the rails, gasket and closing mechanism. My advice: wait for a redesign Pro: the fridge and freezer seem to keep a steady temperature In a quiet house the hum is very noticeable.
Reviewed by 139 customers
Displaying reviews 1-10
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from Schaumburg IL
Comments about Samsung Counter Depth Black French Door Refrigerator:
Service and delivery comments:
Delivery was great. Very professional & efficient. Still waiting for my cabinet 3 weeks later even though I was told it would be 2 weeks. Hopefully it will be here soon.
Bottom Line Yes, I would recommend this to a friend
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from Colorado, USA
Very quiet and very spacious interior design. Functionally, it works great except the temperature reading on the freezer keeps fluctuating from 0 to 27 degrees, when the desired temp is set to zero. Not sure why the temp keeps rising on the freezer even though the door is closed. Also the warning feature on the panel keeps malfunctioning.
(1 of 1 customers found this review helpful)
Multiple failures in ice maker
from Tennessee, USA
I have owned the counter depth refrigerator for 1 year and 8 months. We have had the ice maker worked on MONTHLY since August 2016 a total of 5 service claims. The ice maker is still Having the same exact issue. We are awaiting the warranty center to resolve the issue. The last service repairman states the ice maker was "unrepairable"! NOT ACCEPTABLE. I WOULD NOT RECOMMEND THIS REFRIGERATOR AT ALL!!! Model #RF23HCEDBSR/AA
Bottom Line No, I would not recommend this to a friend
Ice Maker is Poor Design
from St. Louis, MO, USA
1. The ice maker does not produce enough ice. 2. The internal components frost over and ice gets stuck. Stops producing ice frequently (weekly). 3. When you press for ice water squirts out first. 4. Problems started one year after purchase. 5. Had it serviced and problem continues. 6. Motor for ice maker makes a loud noise.
Looks and works great
Looks nice and works great - kinda pricey, but a good price for a counterdepth
Brand new owner, love it so far.
from Ft Lauderdale, FL
We just had our samsung rf23hcedbsr refrigerator delivered from Home Depot. I mean we've owned it for about 1 hour. I love it , so far. We ordered it even though there were some negative reviews. We also saw a lot of positive ones. We hope we will remain one of the positive reviews. Will update this review periodically, if not here then on the Home Depot website.
Slim and Sleek
Intuitive setup inside. Easy to organize food. Great storage.
Fancy New Refrigerator
In week #2 so far so good.... Works as advertised...
Absolutely love the wide space of the French Doors.
from Wheeling, Il
Comments about Samsung Counter Depth White French Door Bottom Freezer Refrigerator:
Nice bright LED lights. Easy to change the shelves for different size items. Like the wide freezer compared to the double door I previously had.Prefer a little bigger ice cubes that don't shatter little pieces on the floor.
Delivery was prompt and the guys were polite and careful when installing the refrigerator. They were personable and answered any questions we had. Also protected the floors and surrounding areas.
Best bang for the buck
from Ohio, USA
Just delivered today, love it so far, looks stunning in our kitchen, very good layout design. Only drawback was having to wait so long for delivery
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
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