Average Customer Reviews
Need more help?
Like this category?
(based on 23 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
This unit replaced a 27 year old microwave/oven combination when the microwave stopped working. It has a large capacity microwave that will hold a ham or turkey if you wish. Clean lines,...Read complete review
This unit replaced a 27 year old microwave/oven combination when the microwave stopped working. It has a large capacity microwave that will hold a ham or turkey if you wish. Clean lines, large cooking area and controls at eye level makes it especially convenient to use.
Most Liked Negative Review
Feature Overkill - No Oven for a Busy Cook
Any experienced cook looking for a good cooking tool should run, not walk, away from this combo oven unit. It is laden with countless features, (some useful, others mostly frivolous in my...Read complete review
Any experienced cook looking for a good cooking tool should run, not walk, away from this combo oven unit. It is laden with countless features, (some useful, others mostly frivolous in my opinion). Unfortunately, the cost of this bloated feature set is one of the most overly-complex user controls imaginable. Worse, the control set is not at all intuitive, and plodding through the poorly written user guide is less than helpful sometimes and no fun at all. Result - Don't expect a visiting chef ever to be able to use this appliance without your help (unless he has the misfortune of owning one of these units, himself!). Some examples of goodies: 1. Programming simple microwave cycles. If you want to microwave something on HIGH for a short time, say 3 minutes, you can either press the "add 30 seconds" button 6 (six) times; or, do the following: Push "Microwave" Rotate the Selector dial to "Time Cook" Press the Selector dial to select Rotate the Selector dial to select "Minutes/Seconds" Press the Selector dial to select Rotate the Selector dial to set "Minutes" to 3 Press the Selector dial to select Selector display is already at "00 Seconds" (Otherwise rotate to select number of seconds) -- Press Selector dial to select Verify Cook Power is set to "High" (Otherwise rotate Selector dial to desired Cook Power) - Push Selector dial to select. Push "Start/Pause" (or Selector dial) to "Start". Meanwhile, something else cooking on the stove that is sensitive to a few seconds (more or less) of cook time - BURNS while you fiddle. This long contorted procedure is horrible and NOT necessary in a properly designed unit. My previous GE microwave, for example, required the push of a single button to do this task! 2. Microwave Preset Selections My user guide lists 8 major headings, with 34 subselections. (These entries do not correspond to a logical hierarchy, by the way.) So, for example, if you want to heat a beverage there are 5 different beverage choices (from "Water" to "Hot Cocoa", with Coffee, Tea and Milk in between). But you can get to this choice either by pressing "Reheat" or "Microwave" -> "Cook" -> "Beverage". Are the times for these different beverages all different? No info is given. There is also a feature for cooking with two sequential power/time settings. One can cook "By Time" or "By Time 1 & 2". Do you access these both from the Selector dial "By Time" setting? No! If you want to cook "By Time 1 & 2", you don't select cook "By Time". You select "Cook" with the Selector dial (rather than "By Time"). Then, you can select the "By Time 1 & 2" as a subcategory under "Cook". Did you follow that? I could go on. It appears that an attempt was made to create a specific "Preset" for every conceivable food, cooking option, time, power level, etc., etc. that one might ever encounter. Many are available -- somewhere -- if you can find them. Of, course, there are literally thousands, if not millions, of combinations that are NOT covered. So, I guess you still have to have some cooking knowledge. 3. Unconventional buttons. There are two unconventional buttons on this unit that are noteworthy - "Back" and "Help"! The "Back" button appears to be modeled after PC Browser software! It mostly works, if you care. Lots of times you get the message "Back feature no longer available". That doesn't mean the feature has been discontinued (as it might if this were software); just there is no "Back" to go to (and a not-very-well-thought-out message text). The "Help" button, however, is a true joke. First, what on earth were the designers thinking about to consider a "Help" button (or a "Back" button, for that matter) on an OVEN!?? Shouldn't that have been a clue that their whole design is a DISASTER? Well, it doesn't work, anyway! "Help" entries longer than 3 lines require scrolling down to the next "frame" (for want of a better word) to see a continuation of text. Unfortunately, it isn't quite there. One of the three lines is continuation (the last), but the first two are a repeat of contents from the previous frame. End result - completely garbled text. 4. Some really nice features with essential information not given. Two features that could be really useful - "Warm" and "Proof". "Warm" is for keeping food warm prior to serving if there must be a delay. "Proof" for allowing yeast dough to rise. The temperature for either of these two modes is a critical parameter for any experienced cook wanting to use them. So why is there no spec and no temperature information provided?? 5. Cleaning. The microwave door opens in front of the oven opening. That results in a 30 inch distance from the edge of the microwave door to the back surface of the oven. Unless you have longer arms than an average human, that is too far a stretch to clean the rear of the microwave. Alternatively, you can stand first to the right, and then left, of the microwave door and reach at least the nearer half of the oven rear surface. It's still an awkward stretch, both left and right sides have to be used, and you can't see what you're cleaning from either position. If you clean your microwave daily, you will come to HATE this product. 6. Fans. There is good news and bad news about the fans in this unit. The good news is that the main oven fan is QUIET. That is an enormous benefit over a noisy fan, because that fan remains ON until the oven is near room temperature -- that can be a LONG time. The bad news is that the microwave fan does NOT turn OFF when the cooking cycle is complete. The cessation of fan noise is a hugely useful indication to the cook that the microwaving has finished, but NOT on this unit. The "DING" (or whatever sound is emitted signaling cycle completion) competes with numerous other kitchen appliances to indicate status information. (Coffee pots when brewing ends, toaster oven when temperature is reached and, again, when cooking is done, possible other appliances). Further, the oven display and fan control appear to have no consistent behavior relative to microwaving. Generally, the fan stops when the microwave door is opened. But whether it starts again when the door is closed, and what the display indicates is mysterious (at least to me). I have seen the display suggest "Continue" after the cooking cycle is complete, and the fan has stopped. But pushing the Selector knob (for "Continue", EVEN THOUGH THE CYCLE HAS COMPLETED) initiates OVEN power "ON, not fan "ON" (which one might use to exhaust the oven air). Predictable and documented behavior here is surely not too much to ask. Summary. I've had this oven for only two weeks, so much of what I don't like may mellow with time. Certainly, the cleaning and user interface issues are a big disappointment. With use, I hope that the useful features will emerge into greater prominence and problems recede as adaptation to even the worst things (hopefully) happens. For now, I would look for a different product more attuned to use as a simpler, more efficient tool.
Subscribe to Reviews
Reviewed by 23 customers
Displaying reviews 1-10
Back to top
Previous | Next »
(1 of 1 customers found this review helpful)
Love the microwave & oven
from SC, United States
Comments about GE 27" Stainless Steel Built-In Combination Microwave Oven:
Just had this installed to replace a 20 year old double oven. Love the microwave features. I'm not much of a cook so the oven has more features than I will likely use but plan to challenge myself to try. Very pleased to be able to buy a product made in America. That was a big factor in our decision to go with GE.
Bottom Line Yes, I would recommend this to a friend
Was this review helpful? Yes / No
- You may also flag this review
Comment on this review
from Dallas, TX, United States
Just had this wall unit installed a few days ago but it has preformed exactly as we had hoped. Great oven size and features, which also goes for the microwave.j
from The Woodlands, TX, United States
This product is very dependent also Like the modals
from Pine Grove, CA, United States
We bought this unit to replace one that was 33yrs old !!!! It fit in the space just fine. The microwave is awesome!!! It cooks the food like no other micro....the oven is just as great. The tech installed it in our existing opening in about 25 minutes. We love this combo and the price was good also....definitely recommend.
from Scottsdale. AZ
This replaced a built in 20 plus years old. Excellent appearance with great features.
from Hoover, AL, United States
This was a home warranty replacement unit. It's OK, but it is very difficult to use the controls. I would have been much happier with a more advanced model, but had to keep to the 27" cutout.
Bottom Line No, I would not recommend this to a friend
Oven / Microwave
from Fort Wayne, IN, United States
Microwave had unacceptable noise due to improperly assembly of gasket on cover requiring removal from wall and a warranty service call. Control pannel areas to press are difficult to see in a dimly lighted kitchen. Not up to the quality and design I have learned to expect from 50 years of GE Appliances.
over wall combo with microwave JK3800DHWW
from NYC, NY, United States
Great product by GE, very simple to use. Easy to clean.
Looks great, easy replacement for 17 year old GE
from Flat Rock, NC
Very easy to use and install. Love it. Replaced a 17 year old GE, still in good working order and never serviced!!! Hope the new one is as good
Dead upon arrival
from Carlsbad, CA, United States
I would like to review this product, but the oven will not work out of the box. I will need a service call immediately since we now have no oven to use.
Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.
Fill out the form below to request Better Price for this product.
Sign up for the latest information on new products, special offers, and savings opportunities at Abt and receive $25 off your next order of $250 or more.