Average Customer Reviews
Energy Star Rated - Yes
(based on 188 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Top loaders are the best
My only wish it would have a "hand wash" cycle. The tub is a perfect size any bigger I would be scared! I fit two queen mattress pads and a...Read complete review
My only wish it would have a "hand wash" cycle. The tub is a perfect size any bigger I would be scared! I fit two queen mattress pads and a sheet in one cycle a front loader could never do this. When you turn the machine on it makes you want to do laundry with the beauty of the machine and the cycle options. I don't have any children so I really don't have a need for the "pre soak" bowl, but it is a nice feature. The bowl is so deep that I can just barely reach the bottom (I am 5'6) to get the clothes out. I only have the washer and would definitely consider purchasing the dryer. Also, the set up and manual are very easy.
Most Liked Negative Review
NOT a high speed washer
I purchased this machine twice, end of 2015 and again most recently, 11/9/2016. My first experience was, it's the best machine I have ever used. It washed things well, with...Read complete review
I purchased this machine twice, end of 2015 and again most recently, 11/9/2016. My first experience was, it's the best machine I have ever used. It washed things well, with a small amount of water, rinsed at a high speed, rendering the wash almost dry once the cycle was complete. It's important to me to clean sheets on a thorough cycle with hot water, in order to kill dust mites. Imagine my surprise when it became part of the recall! Since machine #1 is slightly greater than a year old, we elected to have it replaced with the same machine, but obviously expecting corrections would have been addressed, to not only prevent the lid from becoming a flying saucer, but the original hi-speed the free-flying drum and lid. And I went to the store today and found that the new model now recommends bedding be washed on a gentle cycle. Hmmmmm...... what happened to the hi-powered washer that is advertised? Here's the description 1/12/2017: activewash™ - Pretreat Clothes with Built-in Sink & Water Jet Super Speed - Up to 40% Faster Wash Cycle* Saves You Time and Effort AND VRT - vibration reduction technology. AND YET, you need to wash bedding on the delicate cycle. I guess I've been doing laundry incorrectly all these years.
Reviewed by 188 customers
Displaying reviews 1-10
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Love the washer but having loud lid issue
Comments about Samsung Platinum activewash™ Top Load Steam Washer:
I thought I had done my research and was getting one of the better washer and dryer season the market... as per all the reviews I had read. The design is absolutely beautiful. I love the dash board with so many choices. However....once my washer arrived and I was giving it the test run I encountered a horrible popping noise with the lid. When I would lift the lid to remove the clothes it would make a loud noise and the same noise would be present when I had lifted the lid completely open. The noise is coming from the right side hinge of the lid. I was able to replace the washer for another one within a week. I' m thinking that this is a one time lemon washer. Unfortunately and once again after the second load of wash with the replaced washer, the exact same issue has now occurred. I am not happy with this and I have no doubt that others have had the same issue. I could not possible have such bad luck! How can Samsung engineer such a beautiful machine and have such a horrible problem with the lid. Unless this issue is resolved, I DO NOT recommend this washer.
Bottom Line No, I would not recommend this to a friend
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Does the job
Bottom Line Yes, I would recommend this to a friend
Worst appliance I have ever owned
from Cary, NC
For reference, my baseline is a 1988 whirl washer that still works. We moved to a new home, left the old reliable appliances behind, and used a magazine recommendation to purchase a new washer & dryer. I am now a servant to this sensitive washer. It is never happy with the balance, griefs with some error code that is not in the book, and requires me to stand over it, trying to peer into the dark tub filling with water from various angles, and pray that it will wash a load of clothes without grief. I read the manual, and carefully fold, arrange, place clothes so that they are as balanced as possible. The washer starts, violently tosses my arrangement around, and then cries that it is unbalanced. I can't go and start another project, because I have to stand there and see if the washer is happy enough to proceed through phase 1. I pause the washer, rearrange the clothing that is now wet and heavy, and see if that makes the washer happy. Then, I have to come back over and over again, to see if it is spinning, rinsing, etc. If not, I have to repeat this process. I don't know what it does with the original detergent, or if I have to add more every time it drains, adds more water, griefs. After today's drama, I'm checking product return policies, and may just donate the darn thing and buy something else.
I like a lot the color and the tecnología Me and my wife like it And help us a lot
Difficult to reach clothing at the bottom of tub
from Fort Smith
Difficult to reach clothing at the bottom of tub. Does not clean large loads well. Leaves lint on clothing.
Great washing machine
It gets clothes clean and has a great option selection for washing your clothes. No vibration when spinning. Big tub that holds a lot of clothes.
I've received 2 of these machines now, the first I received the delivery timing was odd and neither of us had a moment to witness the un-boxing and install. After install of the initial machine; I noticed a spotted turn knob, crookedly attached serial number sticker (on the inside lid) and a HANDWRITTEN (number/letter) notation on the bottom of the laundry detergent insert, similar to contractor notes for big project installs. I returned that one as it did not appear to be new. Took delivery of a brand new washer today, and watched the entire un-boxing of the new washer. The dial, lid, and display were all appropriately covered by plastic film, opened the lid and to my displeasure; the serial number is affixed as crooked as the first. The real clincher was removing the liquid detergent insert tray to see a HANDWRITTEN notation; yet again! **** What the heck Samsung!!! **** We purchased this to replace the recalled machine. This one better last without recalls and if there are recalls, I hope Samsung is required to give everyone a full refund. I personally have not had a problem with my Samsung washer. The inside cover at the bottom of the drum did come out about a year after use and I could not get it re-attached - but to no determent of our laundry. I received this washer today and did a load of towels on the steam cycle and my shower towel came out feeling especially fluffy and soft. I hope it cleans as well, if not better, than the recalled model. I just wish there was better attention to the small details. As an aside; the liquid laundry detergent insert tray in my recalled washer did not have a speck of handwriting on it. I find this to be a very strange anomaly. Why Samsung, why!?!
from Ormond Beach, FL, USA
Will never go back to a front load washer.
We were one the unfortunate Samsung recall owners but had never had any issue. We drop kicked a Kenmore front load that had been nothing but problems since the day I bought it (smells, pump issues, black mold, clothes that never smelled fresh). Love loves her Samsung. Clothes have never smelled cleaner. As part of the recall process, we were allowed enough to upgrade to the next model upgrade after finding such a great deal at ABT for the same money. Customer service answered all my questions and the order was flawless and quick. Deliver was without incidence as well. Can higher recommend ABT and this washer... both companies stand behind there service and products.
Great features, Great Price and Very Stylish
from Columbus, OH, USA
We bought this Washer because of the features, mainly a top load washer, steam, built in sink, and the stylish platinum finish. This machine does an excellent job on all jobs from lightly to heavily soiled. The washer and matching dryer are extremely stylish and are gorgeous.
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