Average Customer Reviews
(based on 11 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Great style and features
Very quiet and seems well built. I was reluctant to buy after other bad reviews, but so far so good and no issues. Great machine!
Most Liked Negative Review
Beware about warranty work!
Kitchen Aid makes it impossible to use the sealed system warranty because they will keep asking you to replace parts to prove that it is unrepairable. The cost of the labor to install these...Read complete review
Kitchen Aid makes it impossible to use the sealed system warranty because they will keep asking you to replace parts to prove that it is unrepairable. The cost of the labor to install these parts is over $1000. They will not tell you how much of a credit they will give you if it is unrepairable so you have no idea if it is worth shelling out that kind of money. Plus, the Kitchen Aid tech line can always ask the service tech to keep doing more work costing you more money. It has been a nightmare!
Reviewed by 11 customers
Displaying reviews 1-10
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(1 of 1 customers found this review helpful)
from Raleigh, Nc
Comments about KitchenAid 24" Stainless Steel Refrigerator And Freezer Drawers:
Bottom Line Yes, I would recommend this to a friend
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(2 of 2 customers found this review helpful)
from Okotoks Alberta
The wire harness has been replaced twice! Poor design as the wire harness gets caught in the door. Very disappointed in this product and the poor warranty! When I called in I was told that I had to replace the part again!! The part is actually on back order! Obviously this is not an isolated problem and Kitchenaid should recognize that there product is faulty and compensate buyers!!!
Bottom Line No, I would not recommend this to a friend
Awesome Wine Cellar!!
We bought this a couple months back and are so happy with it!
(10 of 10 customers found this review helpful)
beautiful design horrible reliability
from brooklyn ny
I bought this item for a small efficiency apartment it broke almost immediately and the wiring harness continues to be chewed up by the drawer glides. Nothing is under warranty and each repair costs over one hundred dollars plus several hundred dollars for parts. I have similar sub zero models which are much more expensive but they work. Too bad because this is a beautiful looking machine, but for the money it should work.
(10 of 16 customers found this review helpful)
Everything falls over
from Chicago, IL
If you do not have the drawers completely filled with drinks, every time you open the drawers, everything falls over. They need to have a divider option which kitchenaid is saying they do not.
Works fine, but has some shortcomings
The problem is that the drawers don't hold a full six bottles as it appears they should when you see it. The shelf rods are straight, not bent. We had a SubZero in our previous house. The KA is OK and works fine for the wine you get in it. But it's hard to load and doesn't hold as much wine for the space. On the plus side it was about ⅔ the price of the SZ. Which is why we did it.
(24 of 27 customers found this review helpful)
Company Does NOT Stand Behind Warranty
I agree with all the other reviewers who give this product 1 star.My unit's parts are under warranty but are not field replaceable. KitchenAid told me I had to buy a new fridge.
(28 of 30 customers found this review helpful)
After 2 months using, it started to make awful noise. the noise it makes is louder than my dishwasher and are very like washing machine noise or even louder. Repair guy came to my house, he said he can not anything about noise if cooling function is ok. I believed that Kitchen aid is the leading company and also brand value But it is very disappointing. I totally waste my money on the noisy junk if it is NORMAL noise.PLEASE DO NOT BUY THIS ITEM
(34 of 36 customers found this review helpful)
Looks Great. Breaks often. Warranty repair bad.
from Alexandria, VA
I bought this refrigerator freezer for my wet bar in my house. It was replaced due to one of the drawer slides breaking. Two adults, no kids. It wasn't abuse.After it was replaced the second unit started running all the time. I called, and was told this was normal. Then the unit wouldn't cool the refrigerator drawer, and the ice would melt in the freezer.It has been broken for 5 months with a variety of excuses from Kitchen Aid. I'm not at all impressed. Great concept, but it just isn't reliable.
(78 of 81 customers found this review helpful)
from Denver, Colorado
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