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(based on 405 reviews)
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Most Liked Positive Review
Should you upgrade your Surface Pro 3?
If you are a computer user who takes delight in owning the best and most innovative then buy a Surface Pro 4. For those on the fence of upgrading their SP3, see the...Read complete review
If you are a computer user who takes delight in owning the best and most innovative then buy a Surface Pro 4. For those on the fence of upgrading their SP3, see the former, because what you get with the SP4 is an improved interaction to likely your most important tool in your daily computer experience. The most significant improvements include screen resolution and pen interaction (with some exceptions - like changing the SP3 pen's eraser click location, which before was conveniently near your index finger, and now has been moved back to where the older SP2's location - on the opposite end of the pen - like a real eraser. Access to it was faster with the SP3 pen.) The reason I chose to upgraded my SP3 i7 to the SP4 i5 was to purposely downgrade my processing power to reduce annoying SP3 i7 fan noise. It reminds you of a toy helicopter taking off - loud enough to turn heads in a conference room or end Skype calls prematurely. Success. My SP4 i5 makes no noise. But do expect the fan to kick in after you install your initial data, software, and outlook email due to indexing. Though it is not as loud as the SP3 i7. Another reason is that according to benchmarks, I was not expected to noticed a speed difference. But I did. My SP3 i7 is faster. It is faster when it comes to screen refreshing such as switching aps or opening excel. Though noticeable, it's not enough to turn me away from the other benefits. Screen resolution is beautiful. This is worth the upgrade to SP4. I thought reviewers were exaggerating when they said they couldn't see individual pixels. I'm 6 inches from the screen and I can't see them. The pen is an improvement with a unique replaceable nib. Note, you have to buy the replaceable nibs separately which give you more control over the thickness of your inking. The default nib is the 2nd to softest. It gives you a feel for resistance which gets us a little closer to replicating the feeling of pen or pencil with real paper. The magnetic storage connection between pen and SP4 is a nice feature but it isn't full proof. The pen has been lost in my carry case and I have already bought a spare for the inevitable. My conclusion is that the inking experience has improved and it is worth upgrading. The physical keyboard is improved. For example, it now has a toggle fn lock (function key) so you can lock the function keys. Once locked you only need to press the f9 key to refresh your spreadsheet. There is a work around in the older SP3 keyboard but this is a far better solution. The feel and touch pad have improved but for me the fn lock makes it worth the upgrade. Power supply is the same with the SP3 - nice that I now have more usable power supplies and my old ones don't go to waste. Instant-on is faster than the SP3 with the exception of having your physical keyboard connected but flipped to the back of your SP4. In this configuration it takes 11 seconds to turn on. An unboxing recommendations: For tablet users, turn on Tablet Mode (swipe from right to see option) because the electronic keyboard doesn't open automatically when in a text field unless this feature is turned on (in non-Tablet mode you must touch the keyboard button). While in Tablet mode, right click or touch and hold a blank area of the Taskbar and select the keyboard button so the electronic keyboard option is always available if you need it. There are times when the electronic keyboard does not open automatically and there will be no option to open it unless you do this or revert back to non-Tablet mode. Something I learned from a reboot (a firmware update) and the logon screen gave me no option but to connect the physical keyboard (since I couldn't undo Tablet mode). MSFT should have defaulted this setting. While my conclusions are positive and I recommend the upgrade to SP4 there are quality control problems that Microsoft just can't seem to shake. So far, none are deal breakers, but they are annoying and casual computer users be warned. As a survivor of SP2, I've seen worse. On my first day with the SP4, I observed screen flashes like there was a connection problem. I guessed it was the auto brightness so I turned it off and haven't seen that problem since. There are ghost touches near the middle of the screen. Can be annoying and once changed focus onto another window and twice moved my cursor while writing this review (onboard keyboard only). Keyboard has lost mouse (touch pad) functionality. Pulling the keyboard on and off didn't recover it and required reboot. I've lost both pen and touch (at the same time) - requiring hard reboot. An obvious driver crash that I hope gets some attention by the next update. Occasional pop sound, may be related to the last sound played but only represents an instant of it. Edge Browser has some screen incompatibility where white background turns to light pink in certain sections of a website. Next to the screen flickering, which was solved, this is probably the worst of it. I should also mention that there is a problem with my connection to Verizon's MiFi. A problem not found on my SP3. Microsoft techs witnessed my demonstration with 2 of their demo machines. Connects for 90 seconds then drops and can't reconnect. Still working this one out but I have no similar problems connecting to the 5 or 6 wifi devices I have tested so far. It is possibly related to Windows 10 as that has not been ruled out. Surface Pro's are clearly ahead of the pack. It is by far a huge leap over the iPad and a good choice as a laptop replacement. (This review was written in Word 2016 using only the screen keyboard while experimenting with 3 of the 4 keyboard interface options - my conclusion is that the full keyboard has improved sufficiently to make it my default as I can now pick out the guess words while using it and can do alt-f-s to quickly save. An improved feature.)
Most Liked Negative Review
Want to love it - Forced to hate it.
I've been using my Surface Pro 4 since December 2015 and while I feel it is the perfect device for my needs (in concept), it falls terribly short of delivering a reliable and...Read complete review
I've been using my Surface Pro 4 since December 2015 and while I feel it is the perfect device for my needs (in concept), it falls terribly short of delivering a reliable and positive experience. I've had numerous issues with various productivity-stopping bugs, such as my original pen not being recognized at seemingly random times (Microsoft had to send me a replacement). Other issues with rotation & rotation lock functionality, the device not sleeping and burning through the battery while inside of its case, keyboard not being recognized on occasion, backlight bleed around the screen edges, etc. I can deal with an annoyance here and there, and these are not deal-breakers for me, although they are annoying at times. However, I have had one persistent major issue since day one with this device, and it is the unresponsive black screen that many other users have mentioned. The Surface simply will not wake up from sleep at times, despite seeing the keyboard light up and the infrared camera turn on for Windows Hello sign in. Just a black, unresponsive screen, which ultimately requires holding the power and volume buttons down to reboot the device (losing any work that might be trapped behind the black void). This single issue has almost completely ruined my experience with the Surface Pro 4 (my first purchase of any Surface products) and has created numerous instances where I have lost work and productivity. It has prevented me from recommending the product to anyone who asks me about it, which happens quite often in my line of work, and has made me regret purchasing the SP4 for myself. Microsoft supposedly released a "fix" for this problem back in February, but it does not seem to be solving the issue for a number of users, including myself. Nor do a number of other proposed fixes, such as performing a full reinstall or sending it back to Microsoft for replacement. There is currently a ~150 page thread on the Microsoft Community site which grows every day with more reports from people who still have this problem and Microsoft is not addressing the complaints. For the cost of this product, I cannot honestly recommend it, knowing that this issue has not been completely resolved. People buy a Surface because they expect an efficient, mobile and powerful tablet that will boost their productivity and make their life easier. In a business environment, it is not acceptable to have to constantly fumble around with the device, trying to determine if it's even going to turn back on or not. I shouldn't have to worry that closing the type cover or walking away for a couple of minutes might be the equivalent of flushing all of my work down the drain. This is a simple feature that nearly every smart phone and tablet on the market seem to be able to pull off without a hitch and I expect a lot more out of Microsoft and their Surface line. I hope they correct the problem soon, and I would gladly update my review to reflect the major improvement that a fix would bring to my daily use of this product.
Reviewed by 405 customers
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Comments about Microsoft Surface Pro 4 Silver 128GB M3 Tablet Computer:
I got it for school and its really my best friend for studying words and pdf battery life is better than expected. Also it works really well on my lap on lecture halls. Even when i put my legs up i can adjust the backboard to make it comfortable.
Bottom Line Yes, I would recommend this to a friend
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(1 of 1 customers found this review helpful)
light weight laptop replacement
I bought my Surface Pro 4 as a laptop replacement as I was getting shoulder ache carrying a laptop around. At first there was teething problems, but now I am in love with my Surface Pro. I love the way it can which from tablet to laptop mode so I can use it on flights during take off and landing. I was not aware of the sketch feature when I bought it, but now all my meeting notes are hand written in OneNote. The Drawboard PDF is amazing too. I use it read and mark up documents and it means that I rarely carry any paperwork around with me. If I want to reference them in a meeting I just pull them up on my screen. The machine does freeze every now and again, but I restarts quickly and reinstalls all the information. My only wish is that it had the facility to add a SIM card rather than tethering. I have the i5 with 4GB of RAM. I mostly use my Surface Pro 4 for meeting notes, emailing, reviewing documents, surfing the net, watching Netflix, iView etc. Also it is light and easy to carry around (sometimes I think I have forgotten it)
(1 of 2 customers found this review helpful)
Non-functional battery, Firmware drivers fail.
Paid extra for expedited shipping to make sure it would be available as a birthday present. Arrived quickly, but not in a useful way. Battery fails to charge. Always reads "plugged in, not charging". Tried many of the ways on line to work around it (various combinations of charging while shutdown, using one and two button reset, ...), but battery never got above 0%. In addition, after running Windows Update, several of the device drivers failed to start, including all of the ones in the "firmware" area. The updated video driver failed to install.
Bottom Line No, I would not recommend this to a friend
(0 of 4 customers found this review helpful)
inconvenient to use. user unfriendly
I bought surface pro 4. Like the machine but hate microsoft software Edge. If I want to down Xodo, it always go to Edge and ask for a Microsoft accont. Then it will wait forever for account login to show up. It will never show up. Not sure why Microsoft always want to ask for an account for download a non-Microsoft software. Edge is very user -unfriendly software. This makes my experience with the surface pro 4 very bad
College Student Approves
I bought the surface pro prior to my arrival at college. I bought this strictly based off of the fact that it has a writing feature that I could take written notes on. Writing is easy and a breeze. It does not sensor my hand when I place it on the tablet to write; it sensors the stylus. You can write just like you normally do on a piece of paper. The tip of the stylus is just fine- there is no need to buy extra tips if you are just using it for notes and personal use. The stylus isn't heavy by an means, and it sensors how hard you press on the screen and varies your width of your handwriting when you write. I do recommend that you buy a keyboard because the surface is basically useless without it from a student standpoint. Writing papers and typing emails is a struggle when you are typing on the screen. One note is absolutely amazing and I am more than satisfied with it. I have the i5-4GB and it is plenty of storage. I have no problem with the speaker capability. The battery will last about a day if I am running One Note all day, and about a day and a half if I close all my applications. I charge it every night just like I do my phone. Overall: I am more than satisfied with the product. It is light weight, sturdy, durable, has plenty of storage, and JUST like a laptop once you equip it with a keyboard.
Overall a top product
I was looking for a tablet computer that I could also use for work. I first had a IPad pro, but returned it after 1 week for several reasons, the IPad is a great entertainment tablet that is easy to use. However if it goes down to serious work like creating a Word/Pages document the navigation on an IPad is a nightmare and the rather expensive pencil can't even do simple mark ups. After almost 8 Years of using apple computers this is my first Windows device since. It is quite impressive, it's a full desktop computer but can also run in a simpler tablet mode in example to use apps. From my perspective I can tell Windows improved a lot since I used it the last time, but I suppose it would not be Windows if it wouldn't have software glitches, really hope that Microsoft fixes those, other than that, not a lot to complain about. The screen is crisp and bright, the pencil that comes with it has a button on the top that directly activates the note pad even when in sleeping mode. Positives: - Pencil is included. - Pencil integrates seamlessly also in programs like Word, in example for mark ups. - Runs like a regular computer with file explorer, full desktop computer ability. - Tablet mode for easier navigation and apps. - Detachable keyboard has a track pad. - Integrated stand with adjustable angle. - Micro SD card slot. - USB port. - Monitor port. Negatives: - Windows software glitches: - Attaching/detaching the keyboard gets not always recognized. - Using Notes app offline does not work if signed in to Microsoft account. - Several apps require to sign in randomly, such as Netflix and Microsoft account. - Hardware speakers still on when Headphones plugged in, had to fix manually. - Waking up from sleep mode takes quite long (experienced 10 seconds)
I have just bought and used the new Surface Pro 4 with the keyboard cover and love it. It is slim, noiseless, not too heavy while lying across my lap, and comes with the productivity software to help me in school and at work. The SSD (solid state drive) is large enough to use my own local version of the university's statistical software with plenty of room for local copies of the Office 365 Suite of programs and customizations from other software developers and browsers. Highly recommended. (I encourage purchase of replacement insurance for accidental damage).
I purchased the unit last year and I'm very happy with it. I carry it to work everyday in case my desktop has issues, I use it on a daily basis at home. Very light and powerful. I will purchase the next version.
I love it.
This product is a fantastic value for its productivity and style, I highly recommend it.
Worst Computer I've Ever Purchased
Purchased this computer for business school. Upon purchase the computer was already quite glitchy, however, after the most recent Windows 10 update, the computer is almost unusable. It takes 20+ minutes to wake the computer up from sleep mode. I have to turn on and off repeatedly until the computer decides to wake up. The computer will not turn on unless plugged in. The computer is also unable to calibrate to the correct time. Each time I turn on the computer it says a different time of day. It also no longer recognizes my face. I have reverted back to the previous version of Windows 10 and re-calibrated my security settings to no avail. Do not purchase this computer.
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