Average Customer Reviews
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(based on 414 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
Should you upgrade your Surface Pro 3?
If you are a computer user who takes delight in owning the best and most innovative then buy a Surface Pro 4. For those on the fence of upgrading their SP3, see the...Read complete review
If you are a computer user who takes delight in owning the best and most innovative then buy a Surface Pro 4. For those on the fence of upgrading their SP3, see the former, because what you get with the SP4 is an improved interaction to likely your most important tool in your daily computer experience. The most significant improvements include screen resolution and pen interaction (with some exceptions - like changing the SP3 pen's eraser click location, which before was conveniently near your index finger, and now has been moved back to where the older SP2's location - on the opposite end of the pen - like a real eraser. Access to it was faster with the SP3 pen.) The reason I chose to upgraded my SP3 i7 to the SP4 i5 was to purposely downgrade my processing power to reduce annoying SP3 i7 fan noise. It reminds you of a toy helicopter taking off - loud enough to turn heads in a conference room or end Skype calls prematurely. Success. My SP4 i5 makes no noise. But do expect the fan to kick in after you install your initial data, software, and outlook email due to indexing. Though it is not as loud as the SP3 i7. Another reason is that according to benchmarks, I was not expected to noticed a speed difference. But I did. My SP3 i7 is faster. It is faster when it comes to screen refreshing such as switching aps or opening excel. Though noticeable, it's not enough to turn me away from the other benefits. Screen resolution is beautiful. This is worth the upgrade to SP4. I thought reviewers were exaggerating when they said they couldn't see individual pixels. I'm 6 inches from the screen and I can't see them. The pen is an improvement with a unique replaceable nib. Note, you have to buy the replaceable nibs separately which give you more control over the thickness of your inking. The default nib is the 2nd to softest. It gives you a feel for resistance which gets us a little closer to replicating the feeling of pen or pencil with real paper. The magnetic storage connection between pen and SP4 is a nice feature but it isn't full proof. The pen has been lost in my carry case and I have already bought a spare for the inevitable. My conclusion is that the inking experience has improved and it is worth upgrading. The physical keyboard is improved. For example, it now has a toggle fn lock (function key) so you can lock the function keys. Once locked you only need to press the f9 key to refresh your spreadsheet. There is a work around in the older SP3 keyboard but this is a far better solution. The feel and touch pad have improved but for me the fn lock makes it worth the upgrade. Power supply is the same with the SP3 - nice that I now have more usable power supplies and my old ones don't go to waste. Instant-on is faster than the SP3 with the exception of having your physical keyboard connected but flipped to the back of your SP4. In this configuration it takes 11 seconds to turn on. An unboxing recommendations: For tablet users, turn on Tablet Mode (swipe from right to see option) because the electronic keyboard doesn't open automatically when in a text field unless this feature is turned on (in non-Tablet mode you must touch the keyboard button). While in Tablet mode, right click or touch and hold a blank area of the Taskbar and select the keyboard button so the electronic keyboard option is always available if you need it. There are times when the electronic keyboard does not open automatically and there will be no option to open it unless you do this or revert back to non-Tablet mode. Something I learned from a reboot (a firmware update) and the logon screen gave me no option but to connect the physical keyboard (since I couldn't undo Tablet mode). MSFT should have defaulted this setting. While my conclusions are positive and I recommend the upgrade to SP4 there are quality control problems that Microsoft just can't seem to shake. So far, none are deal breakers, but they are annoying and casual computer users be warned. As a survivor of SP2, I've seen worse. On my first day with the SP4, I observed screen flashes like there was a connection problem. I guessed it was the auto brightness so I turned it off and haven't seen that problem since. There are ghost touches near the middle of the screen. Can be annoying and once changed focus onto another window and twice moved my cursor while writing this review (onboard keyboard only). Keyboard has lost mouse (touch pad) functionality. Pulling the keyboard on and off didn't recover it and required reboot. I've lost both pen and touch (at the same time) - requiring hard reboot. An obvious driver crash that I hope gets some attention by the next update. Occasional pop sound, may be related to the last sound played but only represents an instant of it. Edge Browser has some screen incompatibility where white background turns to light pink in certain sections of a website. Next to the screen flickering, which was solved, this is probably the worst of it. I should also mention that there is a problem with my connection to Verizon's MiFi. A problem not found on my SP3. Microsoft techs witnessed my demonstration with 2 of their demo machines. Connects for 90 seconds then drops and can't reconnect. Still working this one out but I have no similar problems connecting to the 5 or 6 wifi devices I have tested so far. It is possibly related to Windows 10 as that has not been ruled out. Surface Pro's are clearly ahead of the pack. It is by far a huge leap over the iPad and a good choice as a laptop replacement. (This review was written in Word 2016 using only the screen keyboard while experimenting with 3 of the 4 keyboard interface options - my conclusion is that the full keyboard has improved sufficiently to make it my default as I can now pick out the guess words while using it and can do alt-f-s to quickly save. An improved feature.)
Most Liked Negative Review
Want to love it - Forced to hate it.
I've been using my Surface Pro 4 since December 2015 and while I feel it is the perfect device for my needs (in concept), it falls terribly short of delivering a reliable and...Read complete review
I've been using my Surface Pro 4 since December 2015 and while I feel it is the perfect device for my needs (in concept), it falls terribly short of delivering a reliable and positive experience. I've had numerous issues with various productivity-stopping bugs, such as my original pen not being recognized at seemingly random times (Microsoft had to send me a replacement). Other issues with rotation & rotation lock functionality, the device not sleeping and burning through the battery while inside of its case, keyboard not being recognized on occasion, backlight bleed around the screen edges, etc. I can deal with an annoyance here and there, and these are not deal-breakers for me, although they are annoying at times. However, I have had one persistent major issue since day one with this device, and it is the unresponsive black screen that many other users have mentioned. The Surface simply will not wake up from sleep at times, despite seeing the keyboard light up and the infrared camera turn on for Windows Hello sign in. Just a black, unresponsive screen, which ultimately requires holding the power and volume buttons down to reboot the device (losing any work that might be trapped behind the black void). This single issue has almost completely ruined my experience with the Surface Pro 4 (my first purchase of any Surface products) and has created numerous instances where I have lost work and productivity. It has prevented me from recommending the product to anyone who asks me about it, which happens quite often in my line of work, and has made me regret purchasing the SP4 for myself. Microsoft supposedly released a "fix" for this problem back in February, but it does not seem to be solving the issue for a number of users, including myself. Nor do a number of other proposed fixes, such as performing a full reinstall or sending it back to Microsoft for replacement. There is currently a ~150 page thread on the Microsoft Community site which grows every day with more reports from people who still have this problem and Microsoft is not addressing the complaints. For the cost of this product, I cannot honestly recommend it, knowing that this issue has not been completely resolved. People buy a Surface because they expect an efficient, mobile and powerful tablet that will boost their productivity and make their life easier. In a business environment, it is not acceptable to have to constantly fumble around with the device, trying to determine if it's even going to turn back on or not. I shouldn't have to worry that closing the type cover or walking away for a couple of minutes might be the equivalent of flushing all of my work down the drain. This is a simple feature that nearly every smart phone and tablet on the market seem to be able to pull off without a hitch and I expect a lot more out of Microsoft and their Surface line. I hope they correct the problem soon, and I would gladly update my review to reflect the major improvement that a fix would bring to my daily use of this product.
Reviewed by 414 customers
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By Allyson Lee
Comments about Microsoft Surface Pro 4 Silver 128GB M3 Tablet Computer:
I debated buying the SP4 because I had read so many negative reviews about it, but I decided to go ahead and do it and I am happy I did. It is lightweight and thin, which is part of the appeal for me, but also works well and I have had no problems with it at all. My only complaint is that there is only one USB port. I am looking into getting a Bluetooth mouse, but in the mean time, I am using a wired mouse, which means I can't have it connected while syncing my iPhone to iTunes. It isn't a big deal, but I add music to my phone by selection and it is much faster with a mouse vs. the track pad on the type cover. Overall, the Surface is a great product. I only wish I had bought it sooner.
Bottom Line Yes, I would recommend this to a friend
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The screen Frozen, returned to Microsoft ASAP
The screen frozen, returned ASAP to Microsoft
Hopefully things will work out !
Bought refurbished and at this point very happy with the surface pro 4 itself. But the pen would not write. Customer service was very helpful and is sending me a new one to try. So after this pen issue is solved I would give this product an excellent rating.
(1 of 1 customers found this review helpful)
Terrific machine,with very poor battery life
This is the best portable machine I ever used,but having very poor battery life,max is 4 hours with word processor work. I wish Microsoft develop the detachable key board with extra hours battery life. Because of this problem I bought Q-infinity battery as backup,which compromise the portability of this wonderful device....Pls Microsoft guys look for a solution!!!!!
Updates bumped this from 3 stars, battery life...
I bought this back in May. It was buggy at times, even locking up right before preaching a sermon! But, w/ the most recent major update everything has improved. The battery has been better (not best yet), the fan isn't running constantly under any sort of load and onenote is working well. What could be improved, and thus the 4 stars: - Battery life could still be better. If you stream anything, don't expect a lot of hours on the battery. Basically, using wifi sucks up battery. - Onenote still feels slower than Evernote in searching for files. It doesn't seem to sync as quickly, and I wish I could be running two instances at a time... But, it's great to be able to annotate documents so easily. Everything's at your fingertips. Plus, there's an app in the appstore to "conveniently" transfer everything from EverNote to OneNote. There were 2 problems here: several of the pages didn't convert correctly so I had to manually move a TON of pages and find the pages that wouldn't sync and delete them manually. Also, passwords weren't encrypted in the non-office (read that as, paid) version of OneNote. - Hooking up to my home theater via HDMI, the video connects but the audio doesn't. I have to restart the surface, which doesn't take any time at all... but it's still a nuisance.
(6 of 13 customers found this review helpful)
Was so excited to get the surface pro 4 only to open the box, charge the device then find out it doesn't power on
Bottom Line No, I would not recommend this to a friend
(12 of 23 customers found this review helpful)
Broken pen tip
I only had it for 6 months and barely used the pen since I have the keyboard and it's broken now A.
(20 of 24 customers found this review helpful)
Bad quality of refurbished items
Bought this and just arrived today. Was hoping that the quality of microsoft-certified refurbished would be really high, but unfortunately this product arrived damaged. As soon as I turned it on, the screen flickers and turns different colors. Am returning it immediately.
(0 of 2 customers found this review helpful)
Good buy for my money
Lightweight. Nice definition of colors. Good sound quality
I got it for school and its really my best friend for studying words and pdf battery life is better than expected. Also it works really well on my lap on lecture halls. Even when i put my legs up i can adjust the backboard to make it comfortable.
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