Average Customer Reviews
(based on 42 reviews)
of respondents would recommend this to a friend.
Most Liked Positive Review
I was in denial when my old stove slowly started dying for several weeks. When it finally stopped working we made a quick trip to ABT. I had no intention of buying a...Read complete review
I was in denial when my old stove slowly started dying for several weeks. When it finally stopped working we made a quick trip to ABT. I had no intention of buying a Samsung. While I respect them for their tablets and smartphones, I wasn't about to spend $2000 and up for a stove by Samsung. I carefully reviewed all the other stoves in the $1500-$3000 range. I wanted a 5 burner with a center grate for either grilling or making pancakes on the weekend. I came close with the GE, but I couldn't justify spending an additional $750. I took a chance on this stove and went with the 3 year warranty. I love to cook and I've been very impressed at the precise control of the flame whether sautéing or baking. It's been great so far and easy to clean. I highly recommend it and did I mention, It looks pretty sharp also.
Most Liked Negative Review
Challenges With Pre-Heat
Like the 5th burner, like the look, like the grates, like the warming drawer and liked the price point. My wife and I both like to cook. We had never paid $2,000.00...Read complete review
Like the 5th burner, like the look, like the grates, like the warming drawer and liked the price point. My wife and I both like to cook. We had never paid $2,000.00 for an oven / range but figured to give it a shot. The reason we went and purchased a new oven was because our old one seemed to be having inconsistencies in keeping temperature while baking etc. plus it was 9 years old. We opted to go with the Samsung do to the look and the rating of the oven. We were on high alert to making sure the oven temperature was correct when the new one was installed. After working with the new one for a few days we noticed that the preheat sensor would not signal accurately to the preheat temperature. Whenever we checked with our oven thermometers, when the preheat signal sounded, the actual temperature was 100 degrees under the required preheat. It would then take an additional 5-7 minutes to get to the required preheat temperature. We reported this and it was Abt's solution to send out a new oven. They did and this one has the same issue. Anyway, we like the oven but I find it very curious that a company like Samsung cannot figure out how to develop an oven which is capable of signaling a preheat temperature that is accurate.
Reviewed by 42 customers
Displaying reviews 1-10
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By Jim the Runner
Comments about Samsung 30" Stainless Steel Slide-In Convection Gas Range:
Service and delivery comments:
Our salesperson was nice and helpful. He was able to get us delivery o the 1st oven the Friday before Christmas 2016 which was appreciated. The delivery folks on both occasions were pleasant and professional. Our salesperson called us once to make sure the 1st oven arrived and that we were satisfied. It was after that call, and when I started learning about the above mentioned preheat issues when our salesperson seemed to off the face of the earth. I left 3 subsequent messages for the salesperson to call me back, to ask them questions about the preheat scenario. I left them voicemail's on their line and left messages with your customer service department. The salesperson never called back. Even though in this instance we were not spending large sums of money, we have been loyal customers. I then reached out to Samsung via their Twitter service line. They were very responsive and willing to set up a service call etc. I elected to not pursue the issue and learned that we need to allow the oven an extra 5-7 minutes to preheat to a desired temperature. At the end of the day we will continue to purchase appliances from Abt. We typically like the experience. To all Abt salespeople.....big or small, a customer is a customer. Customers with a positive experience throughout the sales process spread positive news. Customers with not so positive experiences either go elsewhere or stay with a supplier (as we will) and just find someone else to support them. Thanks Abt for the chance to provide feedback.
Bottom Line Yes, I would recommend this to a friend
Merchant response: Thanks for the feedback. We're sorry to hear you had a bad shopping experience with one of our sales associate. We pride ourselves in customer service and it is never our intention to aggravate our customers in any way. We pride ourselves in customer service we are happy to help people spending $10 as much as we are $10k. We're here to assist our customers.
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Love it . . . cooks very well. Love the look.
from Burr Ridge Il
Comments about Samsung 30" Black Stainless Steel Slide-In Convection Gas Range:
Love the temperature probe. Used it to cook the Prime Rib.
Excellent delivery and installation.
Works and looks great so far
Great range so far. Only 4 stars because it is nearly impossible to get the stainless steel to look smudge free.
A beautiful and functional range
from LAke Bluff
This is a great range in look and function: it slides in flushed with my 19 year old kitchen cabinets updating the look of my kitchen; the lip on the both sides of the range extends to the counter top giving a custom look to the counter, and eliminates the gap that my old range had in accumulating dropped foods on the side; the knobs are professional grade; the convection oven works wonderfully; the wok feature makes it easy to use my old fashioned cast iron round bottom wok. All in all, it was a great value buy!!
Abt is the best! Delivery time was prompt and accurate. Installation was quick and professionally done. This is my 5th appliance installation to date, they come through beautifully every time!!
Great slide in range at a very affordable price!
By Liz the chef!
from Naperville, Il
This range is like cooking in a professional kitchen! The burners lite immediately and give you full control. The convection oven bakes my food more evenly and quicker than a normal oven!
The service and delivery was extremely smooth. My salesperson was very knowledgeable and accommodating. The range came on the day promised and the delivery men worked quickly and efficiently.
Great looking stove!
By Anita the Non-Chef
from Chicago CA
I have only had the stove for a month but so far so good. A lot of reviewers commented on how easily the top surface scratches so I was a little nervous about that. So far not a problem. I have used the Mr. Clean Magic Eraser and Weiman's Stainless steel cleaner. Everyone who sees the stove raves about how great it looks. I'm not a huge cook to be honest but I'm very happy with my purchase. As others have said, it seems to cook the food much faster.
The delivery and set up of the stove was prompt.
Modern Looking Range
By Anna Banana
from IL and WI
About Me Avid Cook
Beautiful in my island
Shipped faster than expected
from Chicago IL
Love the middle griddle - we use it a lot for grilled cheese, etc.Touch control panel is very nice and unobtrusive.Love the warming drawer! So nice!The only thing people might not like is the fan noise when it is cooling down and heating up.
abt service is always great
Great but no broiler pan included?
Only had this oven a few days and do like it very much. My old oven had the same middle griddle, which we used a ton, and this one goes one step further, making it reversible - nice!The wok grate was a nice touch (now I need to get a wok, lol) but I'm really surprised that a broiler pan is not included. Am I too old-school? I'm sure I've gotten one with each oven I've bought. Also, I find it funny that the flip-up/adjustable oven rack is not addressed at all in the instruction booklet (and Samsung needs an english-speaker to proof their booklets better;)
We ONLY shop at Abt for our appliances - best customer service, delivery, prices. They are amazing.
The love this Range!
This range is replacing at the time a best GE slide in range available. I had the GE for 10 years and stopped working in January. So off to ABT (the Best Place to buy almost everything) and worked with Steve Shapiro (#1) and the Samsung had all the things i wanted in a range. Powerful burners, quick balanced, accurate oven and a 5th burner which transforms into a grill/ griddle. I have love this range!. The only complaint is the grates are a little light weight.
ABT did what they always do, deliver on time, install, test and explain all your features. I love buying from ABT.
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