About Us
6 REASONS TO SHOP WITH US
Customer Service
The key to our 87 years of growth has always been a tireless dedication to customer service. Simply put, we'll accommodate nearly any reasonable request in order to provide the best customer experience in the industry. It's the main reason we're consistently rated as one of the best places to shop for appliances, electronics, and home goods in the entire country.Free Technical Support
Our service doesn't stop once your products are delivered. We know that it can be difficult trying to learn the ins and outs of your new gadget—and we're here to help. Free technical support from our in-store experts is just a phone call away.Low Price Guarantee
If you find a better price on any product at another authorized retailer, we'll meet or beat that price. And if a product you bought at Abt drops in price within 30 days of your purchase, we'll refund the difference.Free Shipping
Abt offers free shipping on thousands of items on our website, from digital cameras to entire kitchen packages. Just look for the Free Shipping icon on the product page to see if that product qualifies. Local customers can also take advantage of free same-day delivery on a variety of products.Flexible Returns & Exchanges
We know that sometimes, a product doesn't live up to the hype, or maybe it doesn't fit. Whatever the reason, if you're not 100% satisfied with your merchandise, we will gladly exchange it or refund the full purchase price. For many products, we'll even cover the return shipping charges. Look for the "Free Shipping & Free Returns" icon on qualifying products.Learning Center
We're extremely proud of the collective knowledge of our in-house experts, and we want to make that knowledge as accessible as possible. Check out our Learning Center for a collection of buying guides and helpful articles. If you've got a burning technical question after hours, you just might find the answer to it here.
What makes Abt, Abt?
Our Story
In 1936, Jewel Abt—a Hungarian immigrant—used her $800 life savings to start a small radio shop with her husband David in Chicago's Logan Square neighborhood. By offering the day's most innovative products and always focusing on providing the best customer experience, Abt quickly made a name for itself. Within 20 years, the business had outgrown its modest storefront and upgraded to a larger location. It would be the first of many moves, and a precursor to our later growth.
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Our Store
Today, Abt is the largest independently-owned, single-location retailer of electronics, appliances, and home goods in the USA. Anchored by a 100,000 sq. ft showroom, our Glenview, IL campus locally serves a 100-mile radius, reaching an enthusiastically loyal customer base spread over four states. A visit to Abt goes beyond just shopping—it's an experience unlike any other store. Guests can gawk at the tropical fish in our 7,500 gallon saltwater aquarium, catch a dancing fountain show in our soaring atrium, and pop into the BlueStar kitchen on weekends for free fresh-baked chocolate chip cookies.
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Our Employees
Led by the third generation of the Abt family, our team today is 1,600 employees strong. Every aspect of our business is handled in-house, from accounting to warehouse cleanup, with one key thread running through everything we do: a dedication to customer service. From the 50-year veteran salesperson to the rookie customer service rep, everyone at Abt is empowered to make meaningful choices in support of the customer experience.
The House That Service Built
Our commitment to customer service has cemented our status as one of the country's best places to shop, and we've earned the accolades to show it. Abt is a Better Business Bureau A+ Accredited Business, a winner of the BBB Torch Award for Marketplace Ethics and has been voted a top appliance retailer by a leading consumer magazine for ten years running.Over 87 Years Of Experience
