Holiday extended return deadline is Tuesday January 15th, 2019. Satisfaction guaranteed or your money back. Every product we sell can be returned for a full refund, some category exclusions apply. Extended return products must be sealed and unopened.
Customers are responsible for return shipping costs unless the product arrives damaged or defective.
If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Abt will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up. If you decide to cancel the order or refuse the delivery after the order has shipped, you may have to incur return shipping fees.
If you have any questions, please contact our Returns Department at 1-888-228-5800 x 2859
Camcorders, Digital Cameras, Camera Lenses: | 14 day return or exchange. 15% restocking fee. |
Cellular Phones: | 14 day return or exchange on activated phones. $45 restocking fee on opened items. |
Computer Software: | Non-returnable |
Laptop/Notebook And Desktop Computers*: | You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories) *No returns on computers built or modified by Abt to customer's specifications. |
Projectors: | 15 day return or upgrade. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer. |
Projector Screens: | All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery. |
Custom Furniture Configurations & Adjustable Bed Bases: | Non-returnable |
Mattresses: | One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases. |
Luggage, Travel Accessories & Tumi Products: | 5 day return or 30 day exchange on unused merchandise. |
Jewelry: | 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
Smartwatches: | 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts. |
Watches: | 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
Appliances: | 30 day return or exchange. |
Outdoor Grills: | 30 day return on unused merchandise. |
Water Filters: | 30 day return on unopened merchandise. |
Camcorders, Digital Cameras, Camera Lenses: | 14 day return or exchange. 15% restocking fee. |
Cellular Phones: | 14 day return or exchange on activated phones. $45 restocking fee on opened items. |
Computer Software: | Non-returnable |
Gaming Systems: | 30 day return on unopened merchandise. |
Video Games: | 30 day return on unopened merchandise. |
Drones: | 30 day return on: Unopened merchandise. Product that has sustained damage in transit, which was found when being packed and checked with the presence of the courier. Manufacturer defect(s) No Restocking Fee! |
Laptop/Notebook And Desktop Computers*: | You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories) *No returns on computers built or modified by Abt to customer's specifications. |
Projectors: | 15 day return or upgrade. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer. |
Projector Screens: | All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery. |
Cookware & Cooking Utensils: | 30 day return on unused merchandise. |
Bedding / Pillows: | 30 day return on unopened merchandise. |
Custom Furniture Configurations & Adjustable Bed Bases: | Non-returnable |
Mattresses: | One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases. |
Luggage, Travel Accessories & Tumi Products: | 5 day return or 30 day exchange on unused merchandise. |
Jewelry: | 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
Smartwatches: | 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts. |
Watches: | 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |