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Returns & Exchanges

Abt is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, you can request a return or set up an exchange within 30 days* (exceptions below).

All returned or exchanged items should be in the same condition they were received and include all original packaging. Items that are worn or damaged may incur a restocking fee or may be rejected from being returned or exchanged based on condition.

How to Return Your Item:
  • Abt return process Step 1 graphic with arrow pointing at link
    Step 1
    Log in or go to your account to access the order and select the items you want to return. Items must be in their original packaging and condition.
  • Abt return process Step 2 graphic with return label and QR code
    Step 2
    Print your return shipping label and attach it to your original Abt box or any shipping box. Remove old shipping labels or cover the original tracking numbers entirely.
  • Abt return process Step 3 graphic with Abt branded shipping box
    Step 3
    Drop off your box at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.

    Find a UPS Shipping Center near you.
START A RETURN
Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.

Abt has a 30 day return policy on most items.*

Camcorders, Digital Cameras, Camera Lenses: 14 day return or exchange subject to a 15% restocking fee on opened items.
Cellular Phones: 14 day return or exchange subject to a $45 restocking fee on opened items.
Coffee Makers & Espresso Machines: 14 day return on espresso machines. 25% restocking fee on used items.
Drones: 30 day return or exchange. 15% restocking fee if opened. Damaged Drones can not be returned or exchanged.
Dynatrap Mosquito Traps: 15 day return on unopened merchandise.
Computer Software & Video Games: Non-returnable.
Electric Bikes: 2 day return or exchange. Must have less than 25 miles of use to be eligible for return or exchange.
Faucets and Sinks: Non-returnable once installed.
Fire Pits and Patio Heaters: 5 day return or exchange for unused items. No return on used items.
Grills: 14 day return or exchange on unused items. No return on used items.
Hearing Aids: 30 day return or exchange.
Laptop/Notebook & Desktop Computers: No returns on computers built or modified by Abt to customer’s specifications.
Arcade & Game Tables: Subject to a 15% restocking fee. Pool tables are non-returnable.
Pinball Machines: 14 day return or exchange subject to a 20% restocking fee.
Projectors: 15% restocking for opened items. 30 day exchange or upgrade. 5 day refund
Projector Screens: All sales are final. All projector screens are non-cancelable and non-returnable. Please inspect thoroughly upon delivery.
Furniture & Adjustable Bed Bases: Custom or special order furniture, Canadel furniture, and adjustable bed bases are non-returnable.
Mattresses: One time 90-day comfort exchange (after 30 days). Equal or greater value only. Return shipping costs apply to all out of state purchases.
Cargo Carriers & Racks: 5 day return on unused merchandise.
Jewelry: 30 day return or exchange on new, unworn items. Items that have been resized, damaged, scratched, or otherwise altered will not be accepted for return or exchange.
Watches: Pre-owned watches must be returned within 5 days in the same condition they were sold.
Segway: 25% restocking fee for any open items.
Smartwatches: Must have ALL original parts and be unpaired from owner accounts to be returned or exchanged.
Turntables: 14 day return or exchange.