800-860-3577, chat or email
Main Content
Returns & Exchanges
Abt Electronics is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, we'll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer. If you live in the Chicago area, you can return or exchange your merchandise directly to our store. Customers are responsible for return shipping costs unless the product arrives damaged or defective. If the item was shipped to you via UPS we'll even pay for return shipping!
Returns as easy as 1-2-3
Step 1Log in or go to your account to access the order and select the items you want to return. Items must be in their original packaging and condition.-
Step 2Print your return shipping label and attach it to your original Abt box or any cardboard shipping box. Remove old shipping labels or mark out the original tracking numbers.
-
Step 3Drop your box off at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.
Find a UPS Shipping Center near you.
Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.
FREE SHIPPING & FREE RETURNS
Look for the "free shipping & free returns" icon on qualifying items. Free shipping and return offer valid on threshold shipping only to orders shipping within the continental United States (Excluding Orders to Hawaii, Alaska or Puerto Rico).
If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Abt will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up. If you decide to cancel the order or refuse the delivery after the order has shipped, you may have to incur return shipping fees.
If you have any questions, please contact our Returns Department at 800-860-3577
Abt has a 30 day return policy on most items.*
*Exclusions apply, click here for more information
| Camcorders, Digital Cameras, Camera Lenses: | 14 day return or exchange. 15% restocking fee. |
| Cellular Phones: | 14 day return or exchange on cell phones. $45 restocking fee on opened items. |
| Drones: | 30 day return on: Unopened merchandise. Product that has sustained damage in transit, which was found when being packed and checked with the presence of the courier. Manufacturer defect(s) No Restocking Fee! |
| Dynatrap Mosquito Traps | 15 day return on unopened merchandise. |
| Computer Software: | Non-returnable |
| Laptop/Notebook And Desktop Computers*: | You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories) *No returns on computers built or modified by Abt to customer's specifications. |
| LEGOS: | 30 day return on unopened merchandise. |
| Arcade Games and Game Tables: | 30 day return or exchange*. (*Pinball Machines Not Included) |
| Pinball Machines: | 14 day return or exchange. 15% restocking fee. |
| Projectors: | 5 day return or upgrade. 15% restocking fee for opened items. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer. |
| Projector Screens: | All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery. |
| Custom Furniture Configurations & Adjustable Bed Bases: | Non-returnable |
| Mattresses: | One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases. |
| Luggage, Travel Accessories & Tumi Products: | 5 day return or 30 day exchange on unused merchandise. |
| Jewelry: | 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
| Smartwatches: | 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts. |
| Watches: | 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
+ Appliances
+ Electronics & Audio
+ Home
+ Furniture & Mattresses
+ Watches & Fashion
| Appliances: | 30 day return or exchange. |
| Outdoor Grills: | 30 day return on unused merchandise. |
| Water Filters: | 30 day return on unopened merchandise. |
| Arcade Games and Game Tables: | 30 day return or exchange*. (*Pinball Machines Not Included) |
| Camcorders, Digital Cameras, Camera Lenses: | 14 day return or exchange. 15% restocking fee. |
| Cellular Phones: | 14 day return or exchange on cell phones. $45 restocking fee on opened items. |
| Computer Software: | Non-returnable |
| Drones: | 30 day return on: Unopened merchandise. Product that has sustained damage in transit, which was found when being packed and checked with the presence of the courier. Manufacturer defect(s) No Restocking Fee! |
| Gaming Systems: | 30 day return on unopened merchandise. |
| Video Games: | 30 day return on unopened merchandise. |
| Laptop/Notebook And Desktop Computers*: | You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories) *No returns on computers built or modified by Abt to customer's specifications. |
| Pinball Machines: | 14 day return or exchange. 15% restocking fee. |
| LEGOS: | 30 day return on unopened merchandise. |
| Projectors: | 5 day return or upgrade. 15% restocking fee for opened items. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer. |
| Projector Screens: | All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery. |
| Dynatrap Mosquito Traps | 15 day return on unopened merchandise. |
| Cookware & Cooking Utensils: | 30 day return on unused merchandise. |
| Dynatrap Mosquito Traps | 15 day return on unopened merchandise. |
| Bedding / Pillows: | 30 day return on unopened merchandise. |
| Mattresses: | One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases. |
| Custom Furniture Configurations & Adjustable Bed Bases: | Non-returnable |
| Arcade Games and Game Tables: | 30 day return or exchange*. (*Pinball Machines Not Included) |
| Pinball Machines: | 14 day return or exchange. 15% restocking fee. |
| Luggage, Travel Accessories & Tumi Products: | 5 day return or 30 day exchange on unused merchandise. |
| Jewelry: | 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
| Smartwatches: | 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts. |
| Watches: | 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return. |
What Our Customers Say About Us
See All Customer Testimonials-
I was really impressed by their great prices and quick delivery. I found Abt online and couldn't believe how easy it was to place an order, and even better, I received what I needed the very next day.March 20, 2020 - Charles W.
