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Home > Help > Shipping and Returns > Returns & Exchanges

Returns & Exchanges

Abt Electronics is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, we'll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer. If you live in the Chicago area, you can return or exchange your merchandise directly to our store.

Customers are responsible for return shipping costs unless the product arrives damaged or defective.

Returns as easy as 1-2-3
  • Step 1
    Log in or go to your account to access the order and select the items you want to return. Items must be in their original packaging and condition.
  • Step 2
    Print your return shipping label and attach it to your original Abt box or any cardboard shipping box. Remove old shipping labels or mark out the original tracking numbers.
  • Step 3
    Drop your box off at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.

    Find a UPS Shipping Center near you.

Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.

If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Abt will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up. If you decide to cancel the order or refuse the delivery after the order has shipped, you may have to incur return shipping fees.

If you have any questions, please contact our Returns Department at 1-888-228-5800 x 2859

Abt has a 30 day return policy on most items.*

*Exclusions apply, click here for more information

Camcorders, Digital Cameras, Camera Lenses: 14 day return or exchange. 15% restocking fee.
Cellular Phones: 14 day return or exchange on activated phones. $45 restocking fee on opened items.
Computer Software: Non-returnable
Laptop/Notebook And Desktop Computers*: You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories)

*No returns on computers built or modified by Abt to customer's specifications.
Projectors: 15 day return or upgrade. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer.
Projector Screens: All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery.
Custom Furniture Configurations & Adjustable Bed Bases: Non-returnable
Mattresses: One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases.
Luggage, Travel Accessories & Tumi Products: 5 day return or 30 day exchange on unused merchandise.
Jewelry: 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Smartwatches: 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts.
Watches: 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
View Return Details
+ Appliances
Appliances: 30 day return or exchange.
Outdoor Grills: 30 day return on unused merchandise.
Water Filters: 30 day return on unopened merchandise.
+ Electronics & Audio
Camcorders, Digital Cameras, Camera Lenses: 14 day return or exchange. 15% restocking fee.
Cellular Phones: 14 day return or exchange on activated phones. $45 restocking fee on opened items.
Computer Software: Non-returnable
Gaming Systems: 30 day return on unopened merchandise.
Video Games: 30 day return on unopened merchandise.
Drones: 30 day return on:
Unopened merchandise.
Product that has sustained damage in transit, which was found when being packed and checked with the presence of the courier.
Manufacturer defect(s)
No Restocking Fee!
Laptop/Notebook And Desktop Computers*: You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories)

*No returns on computers built or modified by Abt to customer's specifications.
Projectors: 5 day return or upgrade. 15% restocking fee for opened items. JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer.
Projector Screens: All Sales are Final. All projector screens are noncancelable and nonreturnable. Please inspect thoroughly upon delivery.
+ Home
Cookware & Cooking Utensils: 30 day return on unused merchandise.
+ Furniture & Mattresses
Bedding / Pillows: 30 day return on unopened merchandise.
Custom Furniture Configurations & Adjustable Bed Bases: Non-returnable
Mattresses: One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases.
+ Watches & Fashion
Luggage, Travel Accessories & Tumi Products: 5 day return or 30 day exchange on unused merchandise.
Jewelry: 30 day return or exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Smartwatches: 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts.
Watches: 5 day return or 30 day exchange on unused merchandise. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.