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Returns & Exchanges

Abt is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, you can request a return or set up an exchange within 30 days* (exceptions below) and may be responsible for shipping costs on certain returned merchandise.

All returned or exchanged items should be in the same condition they were received and include all original packaging. Items that are worn or damaged may incur a restocking fee or may be rejected from being returned or exchanged based on condition.

How to Return Your Item:
  • Abt return process Step 1 graphic with arrow pointing at link
    Step 1
    Log in or go to your account to access the order and select the items you want to return. Items must be in their original packaging and condition.
  • Abt return process Step 2 graphic with return label and QR code
    Step 2
    Print your return shipping label and attach it to your original Abt box or any shipping box. Remove old shipping labels or cover the original tracking numbers entirely.
  • Abt return process Step 3 graphic with Abt branded shipping box
    Step 3
    Drop off your box at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.

    Find a UPS Shipping Center near you.
START A RETURN
Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.

Abt has a 30 day return policy on most items.*

Arcade & Game Tables: Subject to a 15% restocking fee. Pool tables are non-returnable.
Camcorders, Digital Cameras, Camera Lenses: 14 day return or exchange subject to a 15% restocking fee on opened items.
Cargo Carriers & Racks: 5 day return on unused merchandise.
Cellular Phones: 14 day return or exchange subject to a $45 restocking fee on opened items.
Coffee Makers & Espresso Machines: 14 day return on espresso machines. 25% restocking fee on used items.
Computer Software & Video Games: Non-returnable.
Computers & Tablets: 15 day returns or exchange on unused items. No returns on computers built or modified by Abt to customer’s specifications.
Drones: 30 day return or exchange. 15% restocking fee if opened. Damaged Drones can not be returned or exchanged.
Dynatrap Mosquito Traps: 15 day return on unopened merchandise.
Electric Bikes: 2 day return or exchange. Must have less than 25 miles of use to be eligible for return or exchange.
Faucets and Sinks: Non-returnable once installed.
Fire Pits and Patio Heaters: 5 day return or exchange for unused items. No return on used items.
Furniture & Adjustable Bed Bases: Custom or special order furniture, Canadel furniture, and adjustable bed bases are non-returnable.
Grills: 14 day return or exchange on unused items. No return on used items.
Jewelry: 30 day return or exchange on new, unworn items. Items that have been resized, damaged, scratched, or otherwise altered will not be accepted for return or exchange.
Mattresses: One time 90-day comfort exchange (after 30 days). Equal or greater value only. Return shipping costs apply to all out of state purchases.
Pinball Machines: 14 day return or exchange subject to a 20% restocking fee.
Projector Screens: All sales are final. All projector screens are non-cancelable and non-returnable. Please inspect thoroughly upon delivery.
Projectors: 15% restocking for opened items. 30 day exchange or upgrade. 5 day refund.
Segway: 25% restocking fee for any open items.
Smartwatches: Must have ALL original parts and be unpaired from owner accounts to be returned or exchanged.
Sunglasses: 7 day return if new or unworn.
Turntables: 14 day return or exchange.
Watches: Pre-owned watches must be returned within 5 days in the same condition they were sold.