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Returns & Exchanges

Abt Electronics is committed to making you happy before, during and after every purchase. If you are not 100% satisfied with your merchandise, we'll gladly exchange it or give you a refund for the full purchase price paid, whichever you prefer. If you live in the Chicago area, you can return or exchange your merchandise directly to our store.

Customers are responsible for return shipping costs unless the product arrives damaged or defective.

Returns as easy as 1-2-3
  • Step 1
    Log in or go to your account to access the order and select the items you want to return. Items must be in there original packaging and condition.
  • Step 2
    Print your return shipping label and attach it to your original Abt box or any cardboard shipping box. Remove old shipping labels or mark out the original tracking numbers.
  • Step 3
    Drop your box off at any authorized UPS Shipping Center. We recommend that you return items via UPS insured.

    Find a UPS Shipping Center near you.

Once our Returns Department has received and inspected your return, your refund or exchange will be issued within two business days.

If you have an overweight/oversized item that was shipped to you via a Freight/LTL carrier, Abt will arrange for the carrier to pick the product up directly from your home. The return shipping price will be sent to you before it is picked up.

If you have any questions, please contact our Returns Department at 1-888-228-5800 x 2859

Abt has a 30 day return policy on most items, excluding the products listed below.

Appliances

Outdoor Grills: 30 day return on unused merchandise.
Seasonal Items: 30 day exchange policy for defective items. No Returns.
(Including, but not limited to, Air Conditioners, Grills, Mosquito Magnets and Generators)
Water Filters: 30 day return on unopened merchandise.

Electronics & Audio

Camcorders, Digital Cameras, Camera Lenses: 14 days for return or exchange. 15% restocking fee on opened items.
Cellular Phones 14 days for return or exchange. $35 restocking fee.
Computer Software, Video Games & Gaming Systems: 30 day return on unopened merchandise.
Drones 30 day return on: Unopened merchandise.
No Restocking Fee!
Product that has sustained damage in transit, which was found when being packed and checked with the presence of the courier.
Manufacturer defect(s)

No returns on:

Opened merchandise
GPS: 14 days for return or exchange. 15% restocking fee on opened items.
Headphones: 14 days for return or exchange. 15% restocking fee on opened items.
Laptop/Notebook And Desktop Computers* You may return any new computer purchased from Abt that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Abt reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 % of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Abt will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. 15% restocking fee on opened items (computer hardware, tablets, iPads,e-readers, portable video players & accessories)

*No returns on computers built or modified by Abt to customer's specifications.
Projectors: JVC and Epson defectives are covered under advanced replacement warranties thru the manufacturer.

Home

Cookware & Cooking Utensils: 30 day return on unused merchandise.

Furniture & Mattresses

Bedding / Pillows: 30 day return on unopened merchandise.
Custom Furniture Configurations & Adjustable Bed Bases: Non-returnable
Mattresses: One time 90 day comfort exchange only (after 30 days). Equal or greater value only. Return and shipping cost applies to all out of state purchases.

Watches & Fashion

Luggage, Travel Accessories & Tumi Products: 5 days for return or 30 day exchange
Jewelry 30 day return/exchange must be returned back new, unused condition. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Smartwatches 30 day return/exchange. Must have ALL original parts and be unpaired from owner accounts.
Watches 30 day return/exchange must be returned back new, unused condition. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
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