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Abt Wins Retailer Of The Year

Robert Abt, CEO - Michael Abt, President - Ricky Abt, VP - Jon Abt, VP - Billy Abt, VP - Phil Hannon, GM - Phil Peterson, CFO

Founded: 1936

Stores: 1

Location: Glenview, Illinois

Employees: 1,000

Sales increase over FY 2002:16%

Major Brands: Sony, Panasonic, Bang & Olufsen, Toshiba, Fujitsu, Bose, Samsung, Definitive Technology, Miller & Kreisel, Denon, Yamaha, Alpine, Kicker, Kenwood, MB Quart, JBL, Adcom, Canton

UP-&-COMING PRODUCTS: Flat and thin televisions - plasmas, LCDs, DLPs - small, medium and large. One of the hottest categories I have ever seen.

BUSINESS THAT FLOURISHED IN '03: Manufacturers did a great job of literally making a regular television almost obsolete [with HDTV], and at this point the public feels a real need to have this new technology.

COMPANY GOALS: Same goals as last year - getting better, going higher and giving the best customer service we possibly can. We are using same-day service much more than in the past.

CORE CUSTOMERS: Age-wise, the middle of the road, while income level is definitely high end of the scale. We are almost surprised at how much high-end theater and designer kitchens we sell in comparison with other brands.

IMPORTANT '03 EVENT: Our first full year of operation of our new facility, and making Internet improvements. The Internet is becoming much more a part of our business.

MOST UNUSUAL REQUEST FROM A CUSTOMER: A customer with a 10-year-old refrigerator wanted a new one because they started to see a rust spot.

IF YOU COULD CHANGE ONE THING ABOUT THE INDUSTRY: I do not like competing with the hand that feeds you. It seems like more and more manufacturers are trying to be our competitors.

FAVORITE WINE: Any red wine, because of all the articles regarding how healthy it is for you.

IF YOU COULD RECEIVE JUST ONE GIFT THIS HOLIDAY: Peace in the world, and continued good health.

What Our Customers Say About Us

I have shopped with ABT for years. Their website is top notch and prices with free shipping is always a big plus.
Mary W. - Hudson, FL
May 11, 2023
I was truly impressed with how quickly my order was filled and sent out. Great prices and fast shipping will have me coming back. Thanks!
Josh W. - Mead, WA
May 19, 2023
The ABT Team, They came, delivered, setup & remove the old unit & box and were very Proffesional, Courteous & fast. I look forward to doing more business with ABT. Thank You...
Leo D. - Chicago, IL
May 11, 2023
Delivery staff were great. Prompt, efficient, professional. Delivery and installation was worth every penny and more.
Rebecca E. - Chicago, IL
May 11, 2023
Excellent very thorough and extremely polite gentleman to install my new washer!!
Aleka/dennis N. - Niles, IL
May 16, 2023
Item arrived on time, works great. Very pleased with the whole transaction.
Tim G. - Mccleary, WA
May 15, 2023
Delivery was great. Communication was excellent and the driver called 10 minutes before arrival.
Sonia L. - Chicago, IL
May 11, 2023
Delivery was on time and installation was very professional!
Jonthan A. - Carmel, MI
May 15, 2023
Answered my call promptly and helped with all my questions. Order was delivered on time and we are very happy with our new microwave. Definitely would order from ABT again!
Marcy M. - Plymouth, MN
May 16, 2023