Abt's Most Frequently Asked Questions

With customers who live just across the street and many who live in different time zones, it's easy to imagine that folks might have some questions about Abt. A common one: where did the name come from? There's a simple answer: it's the Abt family's last name! We've laid out some of our most often-asked questions and their answers. If you don't find the answer to your question here, call us at 800-860-3577 and we'll be happy to help.

Yes, Abt price matches for authorized dealers of products.Not sure if the price you're seeing is from an authorized dealer? Usually authorized sellers appear on the manufacturer's brand page. If you have trouble locating that information, just give us a call at 800-860-3577 and we can assist you with determining if the store you would like to price match is an authorized seller.

Abt's locations and directions are available here. We are a Chicagoland store in Glenview, Illinois, and when you call in to speak with someone, you'll be talking to an Abt employee right here at our one and only location.

Our local delivery area is within 100 driving miles of our Glenview, Illinois location. That includes parts of Wisconsin, Illinois, Michigan and Indiana. But that's just for local delivery, which can include the benefits of local Abt employees delivering and installing your purchase. We can shipother purchases across the continental United States. To see our local delivery area, check out the map below. Everything within the white circle (excluding Lake Michigan, of course) is our local shipping zone.

We know this map is small, so entering your zip code when shopping will give you a better idea of your shopping, shipping and delivery options!

Yes! Abt ships all across the continental United States, from California to New York to Arizona and Florida. We've been known to make difficult deliveries happen swiftly and easily. Our own trucks won't be able to make it all the way there, but we have an amazing logistics department dedicated to getting our customers what they order. Smaller packages are delivered via UPS, while larger items ship via trusted third parties. Our nationwide shippers are well vetted, and clients can opt for white glove delivery to get as close to the Abt experience as possible. Enter your zip code while shopping, learn more on our Shipping and Delivery page, or call our team at 800-860-3577 to learn more.

You'll pay sales tax based on the tax rate of the state you ship to. If you purchase and pick up a product here in Illinois, you will pay the Illinois sales tax rate.

We sell both new and refurbished products! Unless otherwise noted, the products you purchase will be brand new. But you can shop our collection of displays, open box and refurbished products here.

We have a contract with certain brands like Thermador, Sub-Zero, Wolf and Cove that only allows us to ship their products within 100 miles of our store. If you see a product from these manufacturers that you love, call us at 800-860-3577 and we'll work to find a solution or a similar product.

Yes! Abt has a discount for military members, first responders, teachers and students to save $50 off of $500. To learn more about who is included in the discount (like military spouses, firefighters and teacher's aides) click the link above. You can even use your discount when online shopping. Some exclusions apply.

Our Recycling Center allows anyone to come to Abt and recycle small appliances and electronics for free, as well as larger electronics like TVs and computers, for a fee. We also accept materials like wood pallets, cardboard and styrofoam. To learn more about what we accept and do not accept, check out our Green Initiatives page. When bringing your recyclables, drive around to the north side of our building, then head southwest until you see the Abt truck that says "Recycling" in front of our Mobile Install studio. From here, you can either hop out of your vehicle and speak to someone inside at our Merchandise Pickup desk, or call us at 800-860-3577 and we'll send someone out to help.