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Appliance sellers our readers swear by—or at

By: Ed Perratore

Jun 2, 2011

Shopped for appliances lately? If you tend to favor some retailers over others for their prices, service, or other factors, you might be interested to see what the more than 16,000 subscribers to told us about almost 28,000 appliance purchases they recently made. Our 2010 appliance-shopper satisfaction survey, conducted by the Consumer Reports National Research Center, found differences among retailers in a number of essential criteria and overall satisfaction. Our findings include:

  • Few respondents to our survey complained about finding a salesperson to help with a major appliance (such as a washer, fridge, or dishwasher) they were considering. But those who bought at Best Buy were more likely to report that "the salesperson did not seem knowledgeable" than shoppers who made their purchases at another major-appliance retailer.
  • How much a salesperson hawked an extended warranty at the point of purchase made a difference in respondents' overall satisfaction with the store. Two retailers that shoppers rated among the highest for overall satisfaction—Abt Electronics and independent local stores—were also less likely than others to pressure respondents to shell out more money for an extended warranty.
  • Survey respondents who bought small appliances gave the highest marks for overall satisfaction to retailers with no brick-and-mortar sales presence whatsoever: and the QVC shopping channel.

Read more about our survey findings in Where to buy appliances, and also discover strategies for getting the most for your money. Subscribers can view our appliance-store Ratings.

What Our Customers Say About Us

Delivery was on time and installation was very professional!
Jonthan A. - Carmel, MI
May 15, 2023
The ABT Team, They came, delivered, setup & remove the old unit & box and were very Proffesional, Courteous & fast. I look forward to doing more business with ABT. Thank You...
Leo D. - Chicago, IL
May 11, 2023
Delivery staff were great. Prompt, efficient, professional. Delivery and installation was worth every penny and more.
Rebecca E. - Chicago, IL
May 11, 2023
The young men were professional, polite and very knowledgeable. Custom fit the a/C to my unstandard windows. Absolutely rate ABT the highest service award for their teams from initial visit in store to install.
Julie F. - Chicago, IL
May 11, 2023
Best price and kept me informed about delivery.
Alexander F. - Lewes, DE
May 16, 2023
My experience with ABT was great! You were the only place that I contacted that had the range in stock. It was delivered a week before the expected date.
Darryl W. - Saint Clair Shores, MI
May 15, 2023
Free shipping, excellent delivery service, and the price on the product was very competitive. Sales rep was very helpful and pleasant to deal with. What more can you ask.
Lawrence G. - Ellison Bay, WI
May 19, 2023
Great service! My shipment arrived right on time. Our delivery agent was fantastic. I would give ABT more stars if I could!
Theresa W. - Summerville, SC
May 16, 2023
Great price and product came a day early.
Michelle G. - Chesterfield, MO
May 11, 2023