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The 'Secret Sauce' of a 77 Year Old Growing Retailer

As Big Box retailers continue to downsize, Abt Electronics is defying the odds. Abt has recently expanded their store both in size and in offerings. Abt, one of the nation's leading independent-electronics appliance retailers and has a strong nationwide presence through its e-commerce site, has grown consistently at least ten percent a year since it was founded in 1936. That's constant growth over 77 years, even in down economies.

What sets Abt apart from other retailers?

  • Unique Shopping Destination - From a stunning 7,500-gallon salt-water aquarium and interactive shadow attraction to a bubble machine and fresh baked cookies on the weekend, Abt has made a destination the entire family will enjoy.
  • Stores-within-Store - Essentially a mini-mall in the store's atrium which consists of boutiques such as Apple, Time Boutique, Sub-Zero/Wolf Living Kitchen, and Kitchen Vignettes surrounding a magnificent water fountain.
  • Named a 2013 National Top Workplace - This year Abt Electronics was named one of America's Top Workplaces by WorkplaceDynamics ranking #20 nationwide among 872 organizations. This is thanks in part to Abt's variety of Bonus Programs along with other benefits such as an impressive, free on-site gym and a generous paid-time off program.
  • Award-Winning Customer Service - One of the main reasons Abt has such loyal customers and continued growth is the highly-trained staff in-store, online and over the phone. At Abt, customer service is always first.
  • Abt Electronics Green Initiatives - Abt has an on-site 12,000 square-foot recycling center where customers can safely dispose of electronic waste while energy-saving windmills and solar panels help power Abt Electronics, reducing its carbon footprint.

How Abt has expanded

  • Built a second-floor loft. Their showroom, already an impressive 100,000 square-feet, has expanded upwards. Abt has recently opened a 5,000 square foot loft area within its atrium that now houses their brand new bedding department.
  • New bedding department. The second floor loft now carries popular mattress brands, like Simmons and Tempur-Pedic, and is the only Chicago-area store to offer the luxury Swedish brand Carpe Diem. They also have furniture, pillows, and many other bedding products.
  • Offering Home Security service. Abt now provides service throughout Illinois and Wisconsin. Products such as door and window sensors, motion detectors and glass break detectors can be purchased at Abt and installed by their licensed and certified security team. Abt is working with trusted brands such as, GE Security, Honeywell, Elk, and Ademco.